test content
What is the Arc Client?
Install Arc

support repeatedly marking unsolved ticket "solved"

westmetalswestmetals Member Posts: 8,479 Arc User
edited April 2021 in PC Gameplay Bug Reports
so... I recently discovered that one of my captains is unable to train any BOFFs in any form of Destabilizing Resonance Beam. I have the manuals and all the other prerequisites, the "learn" buttons show up... just pushing them don't actually teach the officers the skills.

I sent in a ticket and on the second exchange (their first was to ask if the issue had cleared itself, as they didn't respond for multiple days, and to direct me to this forum)... they marked the issue "solved".

IT'S NOT SOLVED.

I tried several different things to try to get it to work, none of which did, and added that to the ticket (along with a note about the forum thread that dates back to 2018 with no useful information)... and they marked it solved again.

IT'S NOT SOLVED.

And... in my further attempts to find a workaround, I've now unlocked the ability with a second character. The same thing happened. Cannot train this skill on any BOFF at all. And I added that to the ticket (reopening it)... and they marked it solved again.

IT'S NOT SOLVED.

What do we need to do to get them to realize that the problem still exists?
Sign In or Register to comment.