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Customers require at least 24 hour notification
dyoniccus
Member Posts: 5 Arc User
https://www.arcgames.com/en/games/star-trek-online/news/detail/11484163
- This patch notes link was posted on Thu 11 Feb 2021 06:44:57 PM PST ( 03:44:57u AM /// GMT+1 my local time )
- At the time of posting I was fast asleep, dreaming about better customer care
- The patch will be applied in less then 13 hours from the time of posting
- When I was playing STO on Thu 11 Feb 2021 there was no notification ingame about a patch the following day nor was there any such information on the launcher when I activated it
- Remember players play StarTrekONLINE - they dont play launcherONLINE, they dont play forumONLINE, they dont play redditONLINE, they dont play twitterONLINE and neither should u expect them to do so
- Therefore it is recommended to have patching/server downtime notification appear ingame in the numerous empty UI spaces or on the launcher with at last 24 hour prior notifications - so that players are well informed upon activiating the STO launcher - because as u well know - how many players re-launch the launcher after the game has already started ?
So, my request to u - inform your customers at least 24 hour prior to any downtime - and if possible do this ingame
I thank u for your time
- This patch notes link was posted on Thu 11 Feb 2021 06:44:57 PM PST ( 03:44:57u AM /// GMT+1 my local time )
- At the time of posting I was fast asleep, dreaming about better customer care
- The patch will be applied in less then 13 hours from the time of posting
- When I was playing STO on Thu 11 Feb 2021 there was no notification ingame about a patch the following day nor was there any such information on the launcher when I activated it
- Remember players play StarTrekONLINE - they dont play launcherONLINE, they dont play forumONLINE, they dont play redditONLINE, they dont play twitterONLINE and neither should u expect them to do so
- Therefore it is recommended to have patching/server downtime notification appear ingame in the numerous empty UI spaces or on the launcher with at last 24 hour prior notifications - so that players are well informed upon activiating the STO launcher - because as u well know - how many players re-launch the launcher after the game has already started ?
So, my request to u - inform your customers at least 24 hour prior to any downtime - and if possible do this ingame
I thank u for your time
0
This discussion has been closed.
Comments
Patch notes are always released the night before, there's rarely 24 hours notice outside of the fact that it's usually done on a Thursday. However Kael DID say during his stream on Wednesday that there would hopefully be another emergency maintenance today to fix bugs with the patch.
Not everyone will see that right away, sure, but in this case there was also a note two days ago that they'd be looking into an update late this week or early next for the problems caused by the last patch.
So, while better communication is always something to hope for, this emergency patch might not be the best example to use.
No.
That might mean I'm irritated but so be it, the integrity of the game out-weighs any mood I might feel towards my missing-out.
I do hope Cryptic can release any relevant patch notes asap, sometimes that happens I'm sure & sometimes it doesn't which I'm sure of too.
I often find it irritating the absence of patch notes officially being posted in the STO official forums, but their company their standards for prioritizing third-party social media sites.
"So, my request to u - inform your customers at least 24 hour prior to any downtime" While ideal it is impractical.
Lots of things did seem to be posted only on twitter/reddit or only discussed on a livestream for a while. Patch notes are usually in the news section here, though, and I'm ok with that. (https://www.arcgames.com/en/games/star-trek-online/news)
To be fair. Kael has begun to learn his lesson over just posting on SM, as of late patch notes have appeared in the forum more frequently. He just needs to start posting notification of where there are no patch notes downtime is for backend purposes ONLY. Kael is improving. Slowly, but surely. Still has a long way to go, but he's getting there.
I agree he, Ambassador Kael, is doing better lately with communication & I appreciate that. Especially since I almost abhor third-party social media sites. I even expect a stumble backwards leaving the STO official forums forgotten again from time to time, & that's okay too. I just hope the intent to include these forums persists.
Cryptic doesn't spend the time and money creating emergency patches for fun. Emergency patches aren't planned and scheduled days in advance. Emergency patches are released as soon as possible once they pass QA.
Star Trek Online volunteer Community Moderator