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*Fixed 7/23 patch* Cannot claim Federation Fleet Admiral Faction Pack

exdriver#0600 exdriver Member Posts: 2 Arc User
edited July 2020 in PC Gameplay Bug Reports
I recently won a contest and received a code for the Federation Fleet Admiral Faction Pack. I was able to redeem the code just fine in the launcher, but when I open the "STORE" and go to the "Promotions" tab to claim the package I get the error:

"Unable to complete transaction: that item cannot currently be purchased."

I tried to check online how to deal with this error, but all I could find was to make sure I have room in my inventory, and make sure I have enough ship slots. I double checked and I have enough of each.

I contacted support, and they told me this is a bug, and I should post here.

I'm hoping you can help me out, and thanks in advance for your time!
Post edited by exdriver#0600 on

Comments

  • exdriver#0600 exdriver Member Posts: 2 Arc User
    Was finally able to claim after maintenance ended today.
    Still don't know what the original issue was, but all is good now.
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