Log in issues, crash to desktop

foxbutt · June 2020

For the past 2 days every time I go to log in, it crashes to desktop while in the Cryptic loading screen.
The error report is as follows for those savvy in its language:

Problem Event Name: BEX64
Application Name: GameClient.exe
Application Version: 0.0.0.0
Application Timestamp: 5ee9c83e
Fault Module Name: RzChromaSDK64.dll_unloaded
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 5ec78216
Exception Offset: 000007fef16913e4
Exception Code: c0000005
Exception Data: 0000000000000008
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057
Additional Information 1: d41d
Additional Information 2: d41d8cd98f00b204e9800998ecf8427e
Additional Information 3: 3779
Additional Information 4: 37794b5e0e5c964dc00e1e8dcf0464c2

I do have Razer software for the keyboard, which I have ticked the disable on synapse. its all up to date. I just am getting rather tired of it as its only recently started to happen out of the blue.

eazzie · June 2020

Force verify. Make sure on demand patching is off. Try starting in safe mode. Make sure your drivers are upto date. Those are the usual tips.

tonylauda · June 2020

I played the game today, then it patched itself and now client crashes when I try to login on Cryptic loading screen. "GameClient.exe has stopped working. A problem caused the program stop working correctly. Windwoss will close the program and notify you if a solution is available"

Tested force verify and took demand patching off. Drivers are up to date.

foxbutt · June 2020

eazzie wrote: »

Force verify. Make sure on demand patching is off. Try starting in safe mode. Make sure your drivers are upto date. Those are the usual tips.

Yup tried all that and multiple fresh installs. Also tried installing the arc app, installing sto that way and in safe mode and demand patching off.

bfdanning · June 2020

Experiencing the exact same issue, though on the 27th of June, 2020.

Log in issues, crash to desktop

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