I recently installed (clean) Windows 10 version 1909. Game started crashing randomly ever since. Earlier when I had Win7 there were no errors ever.
I overwrote WHQL drivers from OEM website as suggested by support. However the game crashed again. I sent DxDiag & Error screenshots to support, and I got this reply:
Based on the information you supplied it looks like the issue is the result of a bug and while I don't have a fix for you, I'll gather the details that you've given to me and pass them on for further investigation. Something else you may want to do is post about this issue on the official bug reports forum: https://www.arcgames.com/en/forums/startrekonline#/categories/gameplay-bug-reports
Even though the developers and QA team may not reply, they will see it there and hopefully look into the issue.
So here I am.