test content
What is the Arc Client?
Install Arc

T5 Claimed Ship Missing

notliamneson#2346 notliamneson Member Posts: 5 Arc User
edited December 2019 in PC Gameplay Bug Reports
I was directed here after contacting game support. I purchased the Tactical Escort Refit with my free token after I reached 61, and the token was removed from my inventory, but I did not receive the ship and it no longer appears in the vendor list.


(Thread title altered for clarity. - BMR)
Post edited by baddmoonrizin on
Tagged:

Comments

  • protoneousprotoneous Member Posts: 2,950 Arc User
    edited December 2019
    Just to clarify... you purchased the Tactical Escort Retrofit Tier 5 using your Vice Admiral Ship Token from the vendor at a shipyard ('acquire ships' button) and it's not there in your list of available ships ('manage ships' button) and you had an empty slot for the ship?

    I've never seen the token itself aside from inside the shipyard vendor itself (see photo) where it's displayed on the free ships available for your faction (link above). The free VA ship L61 does work differently than the free Tier 6 coupon in that respect as they are two different items.

    You're still missing a ship though, and I very much respect you want to find it as soon as possible.

    Edit: I saw BMR's note above so the ship you would have purchased is the Valiant Tactical Escort Tier 6 with a free Tier 6 coupon earned through playing featured TFO's. There is also a Tactical Escort Refit Tier 4 that has the quad phaser cannons.

    bDdEC0K.jpg
  • kaithan1975kaithan1975 Member Posts: 947 Arc User
    edited December 2019
    I believe BMR mistakenly changed the title, OP did state "with my free token after I reached 61". The level 61 ship the OP would have purchased would have been the Defiant Tactical Escort Retrofit. The ship would either be in a box in inventory or it was commissioned and is in the shipyard.
  • protoneousprotoneous Member Posts: 2,950 Arc User
    It was also stated
    the token was removed from my inventory
    which would have indicated a 100% Discount Coupon: Tier 6 Ship coupon being used.

    The Vice Admiral Ship Token isn't a physical token but a requisition allowance that you can only see at a shipyard vendor (per photo) unless I'm mistaken.

    I can see how it would be easy for somebody to confuse the two terms.

    Hopefully the missing ship has already been found.
  • notliamneson#2346 notliamneson Member Posts: 5 Arc User
    My bad on the phrasing, I was talking about the vice admiral token and the T5 ship. By removed from my inventory, I meant the token no longer showed up when I tried to purchase the other available ships (Exploration and Long Range Science Vessel Refits) , instead using zen as the currency. The ship also doesn't show up in the vendor window anymore. I had multiple open ship and inventory slots, and have no boxed items in my inventory now.
  • protoneousprotoneous Member Posts: 2,950 Arc User
    So the Tier 5 Tactical Escort Retrofit you purchased using your Vice Admiral ship token is missing and you no longer have the VA token showing in the ship requisition window?

    Also, can you see the ship in your list of Admiralty ships?

    Did you get the same dialogue I did when claiming your ship? I chose the Long Range Sci Vessel Refit.

    yGzzccR.jpg

    nY7RZql.jpg

    For me, I could still see the ship in the requisition window even after purchase and re-opening the window to look for it again, but the 'buy' button was greyed out.
  • protoneousprotoneous Member Posts: 2,950 Arc User
    The ship also doesn't show up in the vendor window anymore.
    This is odd. Not necessarily expected behavior.

    In the self help section of the forum the more information you can provide the better chance you have in catching the appropriate person's eye.

    I have a thread here as well but far less important than a missing ship.
  • kaithan1975kaithan1975 Member Posts: 947 Arc User
    edited December 2019
    It would appear I was correct after all. Unless you posted the wrong images, it clearly shows you have it available and you have tokens available. Once you claim the ship it shows up as costing Dil.




    Post edited by kaithan1975 on
  • protoneousprotoneous Member Posts: 2,950 Arc User
    Once you claim the ship it shows up as costing Dil.
    When you select the T5 Escort you're missing in the shipyard vendor window and mouse over the the ship to bring up a rectangular pop-up is there any colored wording immediately below the ship's stats in white (area marked in orange in photo)? Is the ship on your Admiralty ship list?

    1on5smI.jpg
  • notliamneson#2346 notliamneson Member Posts: 5 Arc User
    edited December 2019
    The ship is not on my admiralty list. I got the first popup asking to confirm purchase, but not the one allowing me to rename it, if I recall correctly. Just to remove any remaining confusion, I was talking about his ship.
    sto.gamepedia.com/Defiant_Tactical_Escort_Retrofit
  • protoneousprotoneous Member Posts: 2,950 Arc User
    The ship is not on my admiralty list.
    When I don't see a certain ship in my admiralty list it's usually because it hasn't been claimed yet.
  • lhoygowlhoygow Member Posts: 311 Arc User
    After claiming the ship via the Vice Admiral token you then need to go to the Zen store to claim it.

    VICEADMCLAIM.jpg
    post picture
  • protoneousprotoneous Member Posts: 2,950 Arc User
    lhoygow wrote: »
    After claiming the ship via the Vice Admiral token you then need to go to the Zen store to claim it.
    Although I can't use the Defiant Tactical Escort Retrofit T5 as an example as my character already has it as part of a free ship giveaway (8th Anniversary Jan 2018) there is some interesting behavior shown for me when trying to claim the other two federation Vice Admiral Token Ships via the Zen Store... they show up as Zen only purchases there but at the same time show as freely claimable via the shipyard vendor.

    Are you sure claiming the free 8th Anniversary ship via the Zen store isn't being confused with claiming a VA Token ship?

    mv1mKzb.jpg

    NgTWs6m.jpg
  • lhoygowlhoygow Member Posts: 311 Arc User
    It won't show up as available until after they've been purchased with the token.
  • protoneousprotoneous Member Posts: 2,950 Arc User
    lhoygow wrote: »
    It won't show up as available until after they've been purchased with the token.
    The only Tier 5 ships showing available in the Zen store for me seem to be those from previous free ship give aways. I'm using an alt account to test and wouldn't have purchased any Tier 5 ships.
    lhoygow wrote: »
    After claiming the ship via the Vice Admiral token you then need to go to the Zen store to claim it.
    I'm not entirely following the logic trail that a Level 61 VA token ship would be have to be claimed twice.

    You'd have already gotten the ship from the shipyard.

    If you've already claimed the L61 VA token ship from the shipyard vendor the Zen store still shows the price in Zen and that you already have the ship in your (shipyard) inventory.

    If you dismiss the L61 VA token ship it doesn't appear to be reclaimable and shows a Zen cost in the Zen Store and also now a Zen cost at the shipyard vendor as well as you've used up your L61 VA token. It seems to be a one time item which is my recollection of how a L61 VA ship token should work.

    The ship also doesn't show up in the vendor window anymore.
    I'm currently experiencing this as well at the shipyard vendor window with a L61 VA token ship I've already claimed (the Exploration Cruiser Retrofit) now that I haven't got any more L61 ship tokens left. It's not there, yet the Intrepid science ship that I've already claimed and dismissed is. In my case, it appears that the ship's vendor window isn't displaying a L61 VA token ship I already have, even after a game relog to refresh things.
  • lhoygowlhoygow Member Posts: 311 Arc User
    Ah, right, right, right. It's been so long since I've claimed my VA ship I forgot what all transpired. Just checked on an alt that I hadn't claimed it on and you are correct. The ship I claimed (Intrepid, since I also got the Defiant free previously) was still showing as 2000 zen in the store. So obviously, disregard everything I said before.
  • notliamneson#2346 notliamneson Member Posts: 5 Arc User
    I figured out the issue. The token that lets you claim the ship from my inventory got into my bank, and I overlooked it as one that let you get a shuttle. I feel really dumb now.
  • protoneousprotoneous Member Posts: 2,950 Arc User
    Not to worry. Now you get your ship which is the important thing and some of us got to type a few words when we were sitting down anyways.

    If your selection is still an escort or faster mover give a cannon / turret build a go. They're really working well in-game these days.

    Best of luck out there.
  • eazzieeazzie Member Posts: 3,980 Arc User
    @baddmoonrizin
    Might be wise to close this thread. OP has admitted to their own error.
  • baddmoonrizinbaddmoonrizin Member Posts: 10,245 Community Moderator
    Problem solved. /Thread
    GrWzQke.png
    Star Trek Online Volunteer Community Moderator and Resident She-Wolf
    Community Moderators are Unpaid Volunteers and NOT Employees of Gearbox/Cryptic
    Views and Opinions May Not Reflect the Views and Opinions of Gearbox/Cryptic
    ----> Contact Customer Support <----
    Moderation Problems/Issues? Please contact the Community Manager
    Terms of Service / Community Rules and Policies / FCT
    Want the latest information on Star Trek Online?
    Facebook / Twitter / Twitch
This discussion has been closed.