I've been having problems with my Jem'Hadar characters with using the Contact Duty Officers. The consoles for the Contact Duty Officer UI remains unlit for these characters.
I've also had problems with Federation-aligned characters (Romulans and Jem'Hadar) when it came to the ESD's shuttlebay's "Take the Shuttle to Starfleet Academy" console. The button to click does not appear for those who can't use it, while the tell-tale glowies for the Contact Duty Officer consoles for the ships/shuttles do not glow.
The Contact Duty Officer bug only appeared on one character (one of the original two I've made, the Fed-Aligned Vanguard Jem'Hadar), but it was working for the Klingon-Aligned Vanguard Jem'Hadar. I created a second Fed-Aligned Van. Jem'Hadar, and it was working alright for the Contact Duty Officer, but not the shuttlebay shuttle button.
I contacted Support, and the agent recommended a Force Verify.
It cleared up the problem with my Fed-Aligned Romulans affected by the non-working Shuttle, but the Jem'Hadar who weren't affected by the Contact Duty Officer glitch/bug/whatever couldn't use it either.
The Support Agent suggested posting this problem (I should have done it right away, but I was rather busy), since the devs might be able to (hopefully) see this issue, if they didn't see it from the /bug report I sent when this problem first reared it's head.
Unfortunately, I can't bring up my Support History to find the support ticket for reference, since the Arc Support setup has changed recently.