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Server Blocked?

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  • craigbiccraigbic Member Posts: 3 Arc User
    Sat down at my computer for the first time in four days because all of my kids were visiting and the first time I try to login into STO, what do I get? Unable to authenticate: Connection to the account server timed out

    Thanks for that.
  • jcsteelejcsteele Member Posts: 155 Arc User
    edited August 2019
    I was switching charavters when I was prompted to re-enter my password. Mo joy here.
  • mrsoup2012mrsoup2012 Member Posts: 4 Arc User
    Likewise. Attempting login to Cryptic Secure Guard yields a 'AccountServer not connected' error as well.
  • tigercatgirltigercatgirl Member Posts: 108 Arc User
    You guys are much quicker at this then the NW community.
  • bnuts#2055 bnuts Member Posts: 35 Arc User
    > @tigercatgirl said:
    > You guys are much quicker at this then the NW community.

    Ah, a wild Lacus Clyne has appeared!
  • joreliadonjoreliadon Member Posts: 9 Arc User
    Yep, add me to the list !! Admins: fix this issue !!
  • foppotee#4552 foppotee Member Posts: 1,704 Arc User
    Getting: "Unable to authenticate: Connection to the account server timed out" every time I try logging-in through Arc no-less as well.

    I know Cryptic says it is all non-related but it sure does seem more & more these server issues are popping-up after they did that switching a month or so ago. :-(

    At least it seems darkbladejk was informing them about it, but I'm not expecting anyone to work on it till tomorrow morning.
  • captainrebel78#5049 captainrebel78 Member Posts: 61 Arc User
    Either the authentication server blew its bits or something else has happened. Hope it is not another DDOS. :-(
  • jst455jst455 Member Posts: 193 Arc User
    so the question now is how to long to reboot the account server?
    Actual Join Date: Feb 2009
  • zedbrightlander1zedbrightlander1 Member Posts: 14,762 Arc User
    edited August 2019
    We are not alone.
    https://arcgames.com/en/forums/startrekonline/#/discussion/1250731/unable-to-authenticate-connection-to-the-account-server-timed-out

    https://arcgames.com/en/forums/startrekonline/#/discussion/1249828/are-onyone-else-have-login-promblems-right-now-or-its-just-me/p2

    I had this problem about a month agon.

    I went so far as to re-boot my PC and then Started ARC again, but even though the Server Status light was green, and it showed my account name, when I put in my password ( yes, carefully and correctly ) I would click the login button and the only thing that would happen is the login line would go blank and the area down below would read...

    Unable to authenticate: Connection to the account server timed out

    After hours re-re-re-booting and trying to get back in to STO, the login suddenly started working again. ¯\_(ツ)_/¯

    Right now I'm too tired to keep trying. Maybe the login will work again in the morning. :: crosses fingers ::
    f5cc65bc8f3b91f963e328314df7c48d.jpg
    Sig? What sig? I don't see any sig.
  • tritreanatritreana Member Posts: 5 Arc User
    phubbykun wrote: »
    tritreana wrote: »
    I'm still playing on the same computer and browser I was playing from this afternoon.

    That's pretty normal. I;ve been on the same computer for years, in the same house for years, and I have to go through that garbage everytime I log onto the website. It's really stupid.

    Okay good. At least it's normal. Thanks for letting me know. :)
  • sarenarteriuesarenarteriue Member Posts: 6 Arc User
    It seems the account server is down, but the client says the servers are ok. I wanted to change to another toon and could not. Things went smoothly while I was in-game, exceot that I couldn't send mails.
  • xparibaxxparibax Member Posts: 8 Arc User
    NW guys are saying they either sign in to the lock out, or they try to switch characters and that does it. i guess... tell everyone not to alt hop?
  • manufan20002manufan20002 Member Posts: 6 Arc User
    same here this seems to happen every other week
  • krwolcottkrwolcott Member Posts: 14 Arc User
    edited August 2019
    Don't know what happened, but I've been getting lots of lag spikes last week or so, and now a full dc and authentication failure. Well, poopers. I'm going to bed.
  • ltminnsltminns Member Posts: 12,569 Arc User
    'But to be logical is not to be right', and 'nothing' on God's earth could ever 'make it' right!'
    Judge Dan Haywood
    'As l speak now, the words are forming in my head.
    l don't know.
    l really don't know what l'm about to say, except l have a feeling about it.
    That l must repeat the words that come without my knowledge.'
    Lt. Philip J. Minns
  • swamarianswamarian Member Posts: 1,506 Arc User
    It seems the account server is down, but the client says the servers are ok. I wanted to change to another toon and could not. Things went smoothly while I was in-game, exceot that I couldn't send mails.

    The light being green just means that the Holodeck (prod game) server's up. The account server, used to authenticate's a different machine. So's chat. Authentication and chat are also shared between STO, NW and Champs.
  • galacticroamer#3935 galacticroamer Member Posts: 35 Arc User
    Ok, I'm in... for now.
    Proud member of the 8th Wing Tactical Armada
  • kapnkirkkapnkirk Member Posts: 10 Arc User
    We're back!!!
  • bnuts#2055 bnuts Member Posts: 35 Arc User
    I'm in.
  • xparibaxxparibax Member Posts: 8 Arc User
    Just let me back in as well! Whoever fixed whatever that was, Thank you!
  • ioneonioneon Member Posts: 207 Arc User
    I'm still out! Kidding, I'm in.
  • foppotee#4552 foppotee Member Posts: 1,704 Arc User
    Back in too. Yahoo Cryptic. Bad thing is I took a late night nap so probably up all night so early morning will suckola lol.
  • ussvaliant#6064 ussvaliant Member Posts: 1,006 Arc User
    Kind of sad how the account server is constantly having these issues recently.

    Why ?

    is it being addressed ?

    is it patch it up with duct tape and just continue to do a patch job each time it breaks ?

    Is it the service provider you are using and its firewall/security having a fit ?

    Is the server the accounts are held on over allocated and crashing due to traffick load ?



    maR4zDV.jpg

    Hello rubber banding my old friend, time to bounce around the battlezone again, where are all my bug reports going?, out of love with this game I am falling, As Cryptic fail to acknowledge a problem exists, Shakes an angry fist, And from Support all I'm hearing are the sounds of silence.
  • zedbrightlander1zedbrightlander1 Member Posts: 14,762 Arc User
    Kind of sad how the account server is constantly having these issues recently.

    Why ?

    is it being addressed ?

    is it patch it up with duct tape and just continue to do a patch job each time it breaks ?

    Is it the service provider you are using and its firewall/security having a fit ?

    Is the server the accounts are held on over allocated and crashing due to traffick load ?



    https://www.youtube.com/watch?v=E8NniKYiy2I
    f5cc65bc8f3b91f963e328314df7c48d.jpg
    Sig? What sig? I don't see any sig.
  • zedbrightlander1zedbrightlander1 Member Posts: 14,762 Arc User
    It was fine this morning, and now we're back to...

    Unable to authenticate: Connection to the account server timed out

    Usually, even when the Server Status is Red you can still get the Update, but not today. :(
    f5cc65bc8f3b91f963e328314df7c48d.jpg
    Sig? What sig? I don't see any sig.
  • tom61stotom61sto Member Posts: 3,635 Arc User
    It was fine this morning, and now we're back to...

    Unable to authenticate: Connection to the account server timed out

    Usually, even when the Server Status is Red you can still get the Update, but not today. :(

    With luck, it's down to help fix whatever the issue was when this thread was made.
  • baddmoonrizinbaddmoonrizin Member Posts: 10,247 Community Moderator
    The original account server issue this thread was about was fixed. The server is now down for maintenance. /Thread
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