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Forums > Home› Support› PC, Network, and Other Technical Issues› Windows and General: PC, Network, and Other Technical Issues
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Unable to authenticate: Connection to the account server timed out

dlvaughndlvaughn Member Posts: 1 Arc User
in Windows and General: PC, Network, and Other Technical Issues
was in the middle of a story mission, when suddenly, the game logged me off, and every time I try to log back in, I get "Unable to authenticate: Connection to the account server timed out" I've shut down the game client several times to see if that helps, even restarted the computer. no dice.
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    sarthysarthy Member Posts: 3 Arc User
    Same
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    laerecklaereck Member Posts: 2 Arc User
    Same
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    corvinreigarcorvinreigar Member Posts: 4 Arc User
    Same
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    mrsoup2012mrsoup2012 Member Posts: 4 Arc User
    Likewise. Attempting login to Cryptic Secure Guard yields a 'AccountServer not connected' error as well.
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    roegarroegar Member Posts: 2 Arc User
    Same
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    athan#5519 athan
    athan#5519
         Member Posts: 78 Arc User
    Ditto, nuts I needed to get daily rep points for uncommon and ultra rare.
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    cleomavendorfcleomavendorf Member Posts: 8 Arc User
    Same Issue here
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    iron61#2243 iron61
    iron61#2243
         Member Posts: 1 Arc User
    Yes the same and no info!
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    viperwitch23viperwitch23 Member Posts: 17 Arc User
    I was swapping my toons to fill over night Admiralty missions.
    Then it just crashed and I get this every time:
    Unable to authenticate: Connection to the account server timed out
    AT LAST IT AIN'T JUST ME.
    I was already thinking my IAP had fiddled with DSN again
    I hope this gets fixed - I need to run Sompek tomorrow else I won't make 14 tokens by the end of event on Thursday


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    axl187axl187 Member Posts: 11 Arc User
    Unable to authenticate: Connection to the account server timed out
    Same
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    kain9primekain9prime Member Posts: 739 Arc User
    Yeah, it's effed up. Doing the same to me also.
    The artist formally known as Romulus_Prime
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    darkbladejkdarkbladejk Member Posts: 3,715 Community Moderator
    i've passed this up the chain already. once there is more info we'll let you know more.
    "Someone once told me that time was a predator that stalked us all our lives. I rather believe that time is a companion who goes with us on the journey and reminds us to cherish every moment, because it will never come again." - Jean Luc Picard in Star Trek Generations

    Star Trek Online volunteer Community Moderator
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    bnuts#2055 bnuts
    bnuts#2055
         Member Posts: 35 Arc User
    > @"athan#5519" said:
    > Ditto, nuts I needed to get daily rep points for uncommon and ultra rare.

    Did you call for me?
    Yeah, I get the same error. Seems the account servers are being assimilated.
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    jettstarr1jettstarr1 Member Posts: 7 Arc User
    Unable to sign in... And the site will not take my password or my new password and my newest password... The signal says the server is online but...
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    lexers615#4253 lexers615
    lexers615#4253
         Member Posts: 186 Arc User
    Getting the same message. The hamster will soon stop drinking and get back spinning that wheel and support will tell us two weeks from now that everything is working as intended. Assuming we get anything.
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    thelordzeusthelordzeus Member Posts: 5 Arc User
    Same here. No dice in logging in...darn hamsters
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    demencius2demencius2 Member Posts: 26 Arc User
    Same here. Although to me is somewhat different. I log through Arc. But this time it asks me to give my credentials on game window as well. I give them and... nothing. It doesn't leave me log. I am connecting from Europe - Greece - Athens
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    reikontenshireikontenshi Member Posts: 33 Arc User
    Of course this has to happen on my nights off....
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    borgdp010#9382 borgdp010
    borgdp010#9382
         Member Posts: 21 Arc User
    same for me.
    I raised a ticket.

    Since the server status is green (availble) I'd expect to be able to login.
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    axl187axl187 Member Posts: 11 Arc User
    !! Back Up !!!
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    demencius2demencius2 Member Posts: 26 Arc User
    Ok IT IS FIXED NOW! (at least for me) :)
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    lexers615#4253 lexers615
    lexers615#4253
         Member Posts: 186 Arc User
    Hamsters stopped drinking and went back spinning!

    Of course, this will happen again some time soon, as no serious investigation is ever made on the cause of the numerous server issues!
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    darkbladejkdarkbladejk Member Posts: 3,715 Community Moderator
    try now
    "Someone once told me that time was a predator that stalked us all our lives. I rather believe that time is a companion who goes with us on the journey and reminds us to cherish every moment, because it will never come again." - Jean Luc Picard in Star Trek Generations

    Star Trek Online volunteer Community Moderator
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    bnuts#2055 bnuts
    bnuts#2055
         Member Posts: 35 Arc User
    It works for me now.
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    lexers615#4253 lexers615
    lexers615#4253
         Member Posts: 186 Arc User
    edited August 2019
    Oh well, GIF meme are not accepted. Here's the link:
    https://preview.redd.it/91b4eh034at11.gif?format=mp4&s=6a1ad98d13a752c1c45a51e37b20cd602c0bf84d

    That 15s says it all!
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