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Forums > Home› Support› PC, Network, and Other Technical Issues› Windows and General: PC, Network, and Other Technical Issues
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Are onyone else have login promblems right now? Or its just me?

kingshpakkingshpak Member Posts: 1 Arc User
in Windows and General: PC, Network, and Other Technical Issues
Can anyone help?
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    starshoalstarshoal Member Posts: 23 Arc User
    Having problems now. I get "Refresh account data failed: Internal error."
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    trennantrennan Member Posts: 2,839 Arc User
    This says it all
    JE7Zpzb.png
    Mm5NeXy.gif
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    ikonn#1068 ikonn
    ikonn#1068
         Member Posts: 1,449 Arc User
    edited July 2019
    Having the same issue...

    The window that pops up right before the Character Selection Screen will appear and then I get the error message as shown in the post above.

    A few seconds later, I get the login screen as if I had just logged out of the game.
    -AoP- Warrior's Blood (KDF Armada) / -AoP- Qu' raD qulbo'Degh / -AoP- Project Phoenix
    Join Date: Tuesday, February 2, 2010
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    andorianblueandorianblue Member Posts: 88 Arc User
    edited July 2019
    I'm having this issue too. Got disconnected when I tried to transwarp to Drannur and this was the error I got. I tried to force verify to see if it was something on my end but that didn't work.
    C790eyZ.jpg
    @Stu1701
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    aidy1972ukaidy1972uk Member Posts: 118 Arc User
    Having same issue. Sounds like it's their end. Although I'm sure the first thing they will suggest is to "check your internet connection"
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    emanondeeniemanondeeni Member Posts: 2 Arc User
    me too
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    fred26291#2759 fred26291
    fred26291#2759
         Member Posts: 1,265 Arc User
    edited July 2019
    Um I did check my internet connection first LOL working as intended.
    Game is not :) I get the same error as listed above: Refresh account data failed: Internal error !
    I sent in a support ticket in case it takes time for someone to notice this on forums.
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    winters83winters83 Member Posts: 486 Media Corps
    Yes, same here. It seems to be for new logins or switching toons.

    -Winters
    Twitter: @P1Winters83 YouTube: WintersGaming
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    U.S.S. Wolverine - NCC 831216
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    wormsbywormsby Member Posts: 1 Arc User
    Same issue here, apparently on their end then.
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    sagitarius#1600 sagitarius
    sagitarius#1600
         Member Posts: 1 Arc User
    same here
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    kornbobjkornbobj Member Posts: 8 Arc User
    Same issue
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    theparanoidtheparanoid Member Posts: 94 Arc User
    I am also getting this.
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    chemistrysetchemistryset Member Posts: 229 Arc User
    Same here. I was logged in with my first toon after the maintenance and when I wanted to switch to another one I got booted and then received the error message.
    The fact that jellyfish have survived for 650 million years despite not having brains is great news for stupid people.
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    lobstercatlobstercat Member Posts: 51 Arc User
    Ditto for the same issue - cant login.
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    ussvaliant#6064 ussvaliant
    ussvaliant#6064
         Member Posts: 1,006 Arc User
    https://youtu.be/s2jvANh2aEc
    maR4zDV.jpg

    Hello rubber banding my old friend, time to bounce around the battlezone again, where are all my bug reports going?, out of love with this game I am falling, As Cryptic fail to acknowledge a problem exists, Shakes an angry fist, And from Support all I'm hearing are the sounds of silence.
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    oldravenman3025oldravenman3025 Member Posts: 1,892 Arc User
    Having the same issue. Tried logging in after downloading the patch.

    "Login Server Internal Error: Refresh Game Account Data Failed"
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    fred26291#2759 fred26291
    fred26291#2759
         Member Posts: 1,265 Arc User
    I contacted support, it would appear that engineering is aware of the problem and Scotty is well into fixing it. They will let us know once the problem has been rectified.
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    baddonut2015baddonut2015 Member Posts: 7 Arc User
    Mine was working fine till just a few minutes ago. Sorry to say this but I'm glad to see I'm not the only one having this issue and that it's not my computer doing it
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    automarshall#5127 automarshall
    automarshall#5127
         Member Posts: 1 New User
    I'm having trouble logging in to the game it just keeps me on the main Arc page
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    sthe91sthe91 Member Posts: 5,464 Arc User
    automarshall#5127 wrote: »
    I'm having trouble logging in to the game it just keeps me on the main Arc page

    Have you tried going through the launcher instead and not using Arc to get to the game? Thanks. :)
    Where there is a Will, there is a Way.
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    salvation4salvation4 Member Posts: 1,167 Arc User
    I use the game launcher directly and was getting the same..But in game its been really bad with the rubberbanding and lag..There is something really wrong happening at the Akami Tech IP where the latency doubles and increases al the way to the cryptic server..
    Adrian-Uss Sovereign NCC-73811 (LVL 65 FED ENG) UR/E MKXV Fleet Intel Assault Cruiser (April 2012) (Main)
    Adu-Uss Firefox NCC-93425-F (LVL 65 FED AoY ENG) UR/VR MKXV Fleet Intel Assault Cruiser (July 2016)
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    Kanak'lan-TRIBBLE (LVL 65 DOM Gamma ENG) TRIBBLE (June 2018)
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    lordsteve1lordsteve1 Member Posts: 3,492 Arc User
    I can't even get the launcher to run, it just has a timeout and says connection to the patch server cannot be established.
    Is there some major issue with the servers just now? Seems to be a lot of people having serious connectivity problems.
    SulMatuul.png
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    sideways14asideways14a Member Posts: 1 Arc User
    edited July 2019
    (Trolling comments moderated out. - BMR)
    Post edited by baddmoonrizin on
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    isilvraisilvra Member Posts: 5 Arc User
    Been unplayable since early July. I last between 5 seconds and 5 minutes before getting kicked out say the connection tor the server timed out. Contacted support and all they could tell me is that it is a bug and they didn't have a fix for it. They just told me to post it here.
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    fred26291#2759 fred26291
    fred26291#2759
         Member Posts: 1,265 Arc User
    I only have 2 more days to get the ship. Need to get in this morning, cant login? Only have an hour to get this done.
    Hate risian sunset look cant wait to leave.
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    zariah#3175 zariah
    zariah#3175
         Member Posts: 7 Arc User
    I am currently getting the error "Unable to authenticate: Connection to the account server timed out" on my STO loader
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    pentarspentars Member Posts: 16 Arc User
    Same here- "Unable to authenticate: Connection to the account server timed out"
    I fly with my tailgate down.
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    zariah#3175 zariah
    zariah#3175
         Member Posts: 7 Arc User
    edited July 2019
    I was beginning to wonder if it was just me, been having this error for half an hour and came here thinking I would see tons of posts about it but did not. Thank you pentars for confirming that I am not the only one with this issue. Sure hope they figure it out soon though. I wanted to play a little before game goes down for maintenance.
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    actinusactinus Member Posts: 2 Arc User
    Yeah same here cannot log in.
This discussion has been closed.