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How to submit a ticket for Website and Forums issues
bluegeek
Member Posts: 0 Arc User
Hi
I tried to follow your link for a forums and website ticket https://support.arcgames.com/. That isn't even an option on there bud.
Actually, there is a way to file a forums and website ticket. But I'll admit it wasn't exactly easy to find.
Following the link, I selected Games. Then I selected Star Trek Online from the list.
Then I clicked on the button at the bottom to "Submit a ticket"
I opened the ticket form and selected Customer Support. It wouldn't let me submit it. Turns out there's a tiny arrow next to the Customer Support option that presents a dropdown submenu. Once I did that, it let me submit the ticket.
All websites are subject to change over time, so I can't guarantee it will work that way in the future.
If anyone needs to submit a ticket to get someone to look at a problematic post or thread, this is how you do it.
Of course you can always PM a Mod, but I can't guarantee you'll get a swift response as we're all volunteers.
I'll ask if I can get this stickied.
My views may not represent those of Cryptic Studios or Perfect World Entertainment. You can file a "forums and website" support ticket here
Link: How to PM - Twitter @STOMod_Bluegeek
Link: How to PM - Twitter @STOMod_Bluegeek
Post edited by bluegeek on
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The Ticket was about how I lost fleet points because I put in 1 million in the experience of an embassy upgrade and only received 50,000 fleet credits for doing so. Apparently there is a cap on how much you can receive per donation which I knew nothing about. It would not have been a big deal but you have to use those same fleet points to buy the embassy provisions so I felt cheated and submitted a ticket. Their reply was, " It is up to the players to discover this for themselves so it enhances game play. Also this should have been posted in the forums, here are the links. Oh and have a nice day!"
If I had not gotten a life time membership that would have ended my days here with STO and yes I would have told everyone of how poor the customer service is and that you don't care about the players. If anyone asks me about this game I will explain to them you are on your own because only the players will try to help but as for the management they SUCK! As for if I am upset right now hmmm.... That is for me to discover for myself because it enhances my game play! Oh This was the only place I could post so if it is in the wrong place I'll let you discover it so your game play can be enhanced!
My EC and Dil are disappearing by the thousands for no apparent reason. Unless there's some mechanism I'm no privy to that can reasonably explain why it would disappear I'm through with this game.
Is there a reason for either asset to disappear without spending them? If so please let me know so I am at least aware of it. If not, then someone please assist me in contacting support for the issue, otherwise I'm done playing. I can't advance without being able to save up enough assets to progress in-game.
For the record, I've spent a little money to support the game. I don't feel that spending entitles me to anything, but it does beg the question why the devs would take my (our) money and then make it impossible to contact them about issues.
Someone please tell me what I need to know/do to resolve the problem.
I'm not sure if this is the reason, but when you start certain duty officer missions (particularly, but not limited to Trade missions), you often spend EC and Dil - other doff missions can add to EC and Dil. Have you been paying attention to which duty officer missions you have been starting?
Also, if you've been using the dilithium exchange to convert dil to zen, or vice versa, once a trade is complete it doesnt automatically go back into your main account; instead it sits in your exchange profile (you must hit the 'Withdraw' button to return it to your 'personal balance').
Those are the first things that spring to mind. Otherwise, can you provide more details - ie, how much, how often etc?
I log in and cant even access the game.
I have never found a game that is so hard to find the start button ..it is all videos of one thing or another about have much fun it is to play....
If it is so much fun then where do you start to do just that?????
Anyway I wish you the best on the issue that you have.
I've had my account for years, so that isn't the problem. Do I have to use an obscure function to request to have the ability activated on my profile?
How exactly do I go to warp speed? I've finished the intro mission and am ready to warp to the Vega system, but nothing happens. "Plot a course to Vega System, Captain?" Click on OK, and I'm back to the map. There is nothing in the key settings to indicate "warp speed," I find a ton of reddit articles about going to warp speed, but not a single one says anything about "click this button" or "press this key." Not one article, not one forum post, nothing.
New thread are disabled for a brand new account, so I have to create a response on someone else's thread. Brilliant.
Commenting in Zone is disabled for brand new accounts also. WTF?
Seriously... whoever designed the intro to this game really ought to change this.
How long shall I wait? Or maybe an admin could fix it? :(
> The First mission meetting Empress Sela is broke on Ps4 you have to skip it in order to proceed just a heads up everyoe.
TFO's are broke on ps4 also. I accept, que up and get told I declined the mission and am kicked from que.