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Unable to authenticate: Connection to the account server timed out

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  • crm14916crm14916 Member Posts: 1,464 Arc User
    Not seen anything yet, but I’m assuming that there will be a patch tomorrow morning, as is usual on Thursdays... That would be a bummer, with servers down two mornings in a row...

    CM
    "Equipped with his five senses, man explores the universe around him and calls the adventure science." - Edwin Hubble
  • tigerariestigeraries Member Posts: 3,484 Arc User
    Same as last night, kicked and account server not responding.
  • ilithynilithyn Member Posts: 900 Arc User
    It's baaaaack. Can't log in either. Was fine for the first three toons, then I tried changing to the fourth but it would accept when I hit "change character". Then got booted to log in screen which just kept timing out and now the launcher says "unable to authenticate".
    Your tribbles seem to have gone into a major strike guys, you may want to consider feeding them better.
    Logic is the beginning of wisdom, not the end of it.
  • trivus8472trivus8472 Member Posts: 14 Arc User
    edited February 2019
    Same in UK.
  • colonelmarikcolonelmarik Member Posts: 1,905 Arc User
    I was online earlier, but now can't get back on.
    Once, I was simply called Mojo. Now, I'm forced into a new name, but don't be fooled, I'm the original STO Mojo!

    This game needs detailed crafting, exploration and interaction systems.
  • serrabellemserrabellem Member Posts: 2 Arc User
    Same problem here to. i get dc almost everytime i move maps but always could log back in. not this time though.
  • jargonautsjargonauts Member Posts: 31 Arc User
    Same here Tried playing S.T.O. and C.O. and get the message (Unable to authenticate: Connection to the account server timed out) live in San Diego
    With a Phaser or Lightsaber it doesnt matter to me
  • fadamsxiicrypticfadamsxiicryptic Member Posts: 22 Arc User
    edited February 2019
    It seems to be acting up again at 02:50 AM MST on 7 Feb 2019.

    Outputs from tracert, pathping and nettest are below:


    Microsoft Windows [Version 10.0.18329.1]
    (c) 2018 Microsoft Corporation. All rights reserved.

    C:\WINDOWS\system32>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.184.200]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms 192.168.0.1
    2 8 ms 7 ms 7 ms 10.112.183.1
    3 20 ms 19 ms 23 ms 10.224.252.106
    4 20 ms 20 ms 19 ms phx-b1-link.telia.net [62.115.61.2]
    5 29 ms 28 ms 29 ms las-b24-link.telia.net [62.115.119.174]
    6 35 ms 35 ms 35 ms palo-b22-link.telia.net [62.115.119.90]
    7 35 ms 37 ms 37 ms sjo-b21-link.telia.net [62.115.125.1]
    8 38 ms 39 ms 38 ms akamai-ic-317094-sjo-b21.c.telia.net [62.115.146.117]
    9 38 ms 37 ms 38 ms po110.bs-b.sech-sjc.netarch.akamai.com [209.200.184.200]
    10 * * * Request timed out.
    11 39 ms 38 ms 38 ms ae121.access-a.sech-sjc.netarch.akamai.com [209.200.184.205]
    12 95 ms 96 ms 95 ms a72-52-28-178.deploy.static.akamaitechnologies.com [72.52.28.178]
    13 104 ms 99 ms 99 ms 198.49.243.237
    14 95 ms 96 ms 96 ms patchserver.crypticstudios.com [208.95.184.200]

    C:\WINDOWS\system32>pathping patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.184.200]
    over a maximum of 30 hops:
    0 Defiant [192.168.0.10]
    1 192.168.0.1
    2 10.112.183.1
    3 10.224.252.106
    4 phx-b1-link.telia.net [62.115.61.2]
    5 las-b24-link.telia.net [62.115.119.174]
    6 palo-b22-link.telia.net [62.115.119.90]
    7 sjo-b21-link.telia.net [62.115.125.1]
    8 akamai-ic-317094-sjo-b21.c.telia.net [62.115.146.117]
    9 po110.bs-b.sech-sjc.netarch.akamai.com [209.200.184.200]
    10 * * *
    Computing statistics for 225 seconds...
    Source to Here This Node/Link
    Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
    0 Defiant [192.168.0.10]
    0/ 100 = 0% |
    1 0ms 0/ 100 = 0% 0/ 100 = 0% 192.168.0.1
    0/ 100 = 0% |
    2 --- 100/ 100 =100% 100/ 100 =100% 10.112.183.1
    0/ 100 = 0% |
    3 --- 100/ 100 =100% 100/ 100 =100% 10.224.252.106
    0/ 100 = 0% |
    4 20ms 0/ 100 = 0% 0/ 100 = 0% phx-b1-link.telia.net [62.115.61.2]
    0/ 100 = 0% |
    5 30ms 0/ 100 = 0% 0/ 100 = 0% las-b24-link.telia.net [62.115.119.174]
    0/ 100 = 0% |
    6 36ms 0/ 100 = 0% 0/ 100 = 0% palo-b22-link.telia.net [62.115.119.90]
    0/ 100 = 0% |
    7 36ms 0/ 100 = 0% 0/ 100 = 0% sjo-b21-link.telia.net [62.115.125.1]
    0/ 100 = 0% |
    8 37ms 0/ 100 = 0% 0/ 100 = 0% akamai-ic-317094-sjo-b21.c.telia.net [62.115.146.117]
    100/ 100 =100% |
    9 --- 100/ 100 =100% 0/ 100 = 0% po110.bs-b.sech-sjc.netarch.akamai.com [209.200.184.200]

    Trace complete.

    contacting nettest server..
    Local IP: 24.116.151.63
    Ping: 93.9 msec
    Port: 80: 301 KB/sec 10 KB/sec 320 KB/sec 500
    Port: 80: 290 KB/sec 11 KB/sec 308 KB/sec 500
    Port: 443: 284 KB/sec 10 KB/sec 301 KB/sec 500
    Port: 443: 296 KB/sec 11 KB/sec 314 KB/sec 500
    Port: 7255: 293 KB/sec 11 KB/sec 311 KB/sec 500
    Port: 7255: 280 KB/sec 10 KB/sec 296 KB/sec 500
    Port: 7003: 202 KB/sec 8 KB/sec 213 KB/sec 500
    Port: 7003: 302 KB/sec 12 KB/sec 321 KB/sec 500
    Port: 7202: 292 KB/sec 11 KB/sec 310 KB/sec 500
    Port: 7202: 291 KB/sec 11 KB/sec 309 KB/sec 500
    Port: 7499: 305 KB/sec 14 KB/sec 325 KB/sec 500
    Port: 7499: 290 KB/sec 11 KB/sec 308 KB/sec 500
    Port: 80: 284 KB/sec 11 KB/sec 301 KB/sec 500
    Idle NIC bandwidth Send: 0 KB/sec Recv: 2 KB/sec
    hit return to exit


    My ISP is CableOne but you may want to note that I don't use their DNS, I'm using CloudFlare's DNS as my primary and Google's DNS as my secondary.

    Hope this helps. To me it looks like a routing issue on Akamai's end or the last hop from Akamai to Cryptic's server's messed up somehow. Probably easy to fix.

    ETA: Its back up at 0301 but the diagnostic outputs are from while it was down.
    I am a Starfleet Officer first, but an Intelligence Professional second to none. With pride in my heritage, but focused on the future. Performing the first task of an Army; To find, know and never lose the enemy. With a sense of urgency and of tenacity, professional and physical fitness. And above all: Integrity--for in truth lies victory. Always at Silent War while ready for a shooting war: The silent warrior of the Starfleet team


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  • colonelmarikcolonelmarik Member Posts: 1,905 Arc User
    I'm back in, no problems now.
    Once, I was simply called Mojo. Now, I'm forced into a new name, but don't be fooled, I'm the original STO Mojo!

    This game needs detailed crafting, exploration and interaction systems.
  • darkbladejkdarkbladejk Member Posts: 3,371 Community Moderator
    Hey guys i've let them know that there are some folks having issues still. if you continue to have issues, then feel free to try all along. technology is fickle at best sometimes but this will be ironed out.
    "Someone once told me that time was a predator that stalked us all our lives. I rather believe that time is a companion who goes with us on the journey and reminds us to cherish every moment, because it will never come again." - Jean Luc Picard in Star Trek Generations

    Star Trek Online volunteer Community Moderator
  • gb1dtfgb1dtf Member Posts: 18 Arc User
    Can login (UK) but then get disconnected from server or server timeout when loading a character.
  • johnstewardjohnsteward Member Posts: 1,073 Arc User
    get dropped on login as well (GER)
  • doctorstegidoctorstegi Member Posts: 977 Arc User
    gb1dtf wrote: »
    Can login (UK) but then get disconnected from server or server timeout when loading a character.
    Same here US.
    C-Store Inc. is still looking for active members on the fed side. If you don't have a fleet feel free to contact me in game @stegi.
  • spiritbornspiritborn Member Posts: 3,679 Arc User
    I got in just fine a moment ago (my location is Finland) but the problem has been on and off for me.
  • jamieblanchardjamieblanchard Member Posts: 556 Arc User
    Also getting disconnects when trying to load a character. USA here.
    Resident TOS, G.I. Joe, Transformers and hair metal fangirl.

    And knowing is half the battle!

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  • djshadowcatdjshadowcat Member Posts: 11 Arc User
    gb1dtf wrote: »
    Can login (UK) but then get disconnected from server or server timeout when loading a character.

    Same here, looks like the Chewing gum and Tribble is not working.
  • sheldonlcoopersheldonlcooper Member Posts: 4,042 Arc User
    i played one character ok this a.m. but after trying to switch now i can't get in anymore.
    Captain Jean-Luc Picard: "We think we've come so far. Torture of heretics, burning of witches, it's all ancient history. Then - before you can blink an eye - suddenly it threatens to start all over again."

    "With the first link, the chain is forged. The first speech censured, the first thought forbidden, the first freedom denied, chains us all irrevocably."

  • lashedtodeck#3095 lashedtodeck Member Posts: 44 Arc User
    edited February 2019
    (flame/troll post removed) - darkbladejk
    Post edited by darkbladejk on
  • darkbladejkdarkbladejk Member Posts: 3,371 Community Moderator
    Also, please keep things civil in here. I don't like issues anymore than you folks nor do the developers. the moment i know something and get a green light to pass it on to you guys I will do so. it takes time to iron these issues out.
    "Someone once told me that time was a predator that stalked us all our lives. I rather believe that time is a companion who goes with us on the journey and reminds us to cherish every moment, because it will never come again." - Jean Luc Picard in Star Trek Generations

    Star Trek Online volunteer Community Moderator
  • jakal122481jakal122481 Member Posts: 135 Arc User
    i was able to log in last night but all chat channels were broken
  • vendoodvendood Member Posts: 74 Arc User
    I was in Neverwinter this morning, but assume it is the same issue for STO.

    The problem has shifted (for me) over the past 24 hours.

    24 hours ago, the game would not even reach the Account server.

    @16 hours ago, STO would reach the Account/Login server, get as far as showing my character list, then disconnect after about about a minute. It was not possible to click Play in that case. Once every 30-45 minutes or so, I could get in on a character, but if I did, I would get a random disconnect after about 5-10 minutes ("Disconnected from server" message")

    I hadn't tried STO this morning, but on NWO side, I could get through Account/Login, to showing my Character list, at which point a small timer-circle would show up. The timer-circle then either blinks off and allows me to hit "Enter World", at which point I mostly get in, but sometimes it would disconnect at the end of the zone loading bar (98%). Or, if the timer-circle is visible for more than about 30% of a revolution, it means it won't connect and will go back to "Disconnected from Server" after a minute or so of circling.

    If I did get in, again, typically a random disconnect after 5-15 minutes. If I switch characters, once in, sometimes it works, sometimes I get the timer-circle issue as above, or sometimes the screen goes black and a dialog pops up saying something like "Waiting to redirect" (I forgot to write it down)… waits a minute or so, then says "Disconnected from Server" again and pops me back to the login screen.
  • messicrafter#6700 messicrafter Member Posts: 49 Arc User
    How about while we wait for it to be fixed, we refresh ourselves about how the internet works. ;)
    https://www.khanacademy.org/computing/computer-science/internet-intro​​
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  • sgtken60sgtken60 Member Posts: 52 Arc User
    Thanks for the info @vendood, I wonder if it is the same for Champions Online?
  • doctorstegidoctorstegi Member Posts: 977 Arc User
    I had this early this morning before the patch happening and it keeps going. Also since the anniversary the character loading into the game is slow and stops 98.xx for several seconds before it goes into the game. Its much slower then it used to be, not sure if the one thing has something to do with the other.
    C-Store Inc. is still looking for active members on the fed side. If you don't have a fleet feel free to contact me in game @stegi.
  • bobnooniansinghbobnooniansingh Member Posts: 67 Arc User
    edited February 2019
    I got to 99.1% character loading, sat there for 30 seconds or so, then got a CTD with this error:

    "ERROR: attempted to update skeleton with no Costume
    Line: c:\src\libs\WorldLib\dynSkeleton.c(6762)"

    Note that I do not have a C:\src folder...
    If I'm running low on condescension, I can always come to the forums for a top-off.
  • doctorstegidoctorstegi Member Posts: 977 Arc User
    I got to 99.1% character loading, sat there for 30 seconds or so, then got a CTD with this error:

    "ERROR: attempted to update skeleton with no Costume
    Line: c:\src\libs\WorldLib\dynSkeleton.c(6762)"

    Note that I do not have a C:\src folder...
    Somebody else said something that he renamed his costume at the taylor and that fixed it for him. But frankly i don't want to log through 50+ chars and rename costumes at the Taylor, thats a bug they need to fix. I can get ingame but everytime i switch chars i get knocked out and have to reload the game entirely.


    C-Store Inc. is still looking for active members on the fed side. If you don't have a fleet feel free to contact me in game @stegi.
  • johnstewardjohnsteward Member Posts: 1,073 Arc User
    still a problem after maintenance
This discussion has been closed.