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Unable to authenticate: Connection to the account server timed out

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  • dashraldashral Member Posts: 4 Arc User
    Still having same issues here.
  • spiritbornspiritborn Member Posts: 1,447 Arc User
    Still having issues to connect.
  • bensooli#7377 bensooli Member Posts: 5 Arc User
    Authenticated, but account server still timing out
  • ambassadorkael#6946 ambassadorkael Member, Administrator Posts: 1,895 Community Manager
    We're looking into this one, guys, sorry for the issues this morning.
  • nickcastletonnickcastleton Member Posts: 1,174 Arc User
    I+do+not+wish+to+displease+the+machine+spirit+_58a2b88526f545281a116b4b203df2ae.png
    Cryptic time for outside help.
    0bzJyzP.gif





    "It appears we have lost our sex appeal, captain."- Tuvok
  • nommo#5819 nommo Member Posts: 904 Arc User
    Getting: "Unable to authenticate: Connection to the account server timed out" too now every time I attempt to log-in. Yeah, it is, supposed to be, my last day needed to earn my T'Pau ship too. Typical Cryptic lol.
  • astronomer#4813 astronomer Member Posts: 1 New User
    Yup still can't log in...even after maintenance of the maintenance.
  • finrod4finrod4 Member Posts: 7 Arc User
    Yea Emergency Maintenance for the Emergency Maintenance.. Like most last day grind for the Anniversary ship.
  • finrod4finrod4 Member Posts: 7 Arc User
    I'm IN
  • swithernswithern Member Posts: 21 Arc User
    stark2k wrote: »
    nyone else having issues logging into the server? I keep getting "Unable to authenticate: Connection to the account server timed out," when trying to launch the launcher.

    Same :(
  • val#9932 val Member Posts: 18 Arc User
    Still FUBARed 21:25 GMT Time.
  • celebcucelebcu Member Posts: 7 Arc User
    Same for me, the emergency patch didn't fix the problem it seems
  • nickcastletonnickcastleton Member Posts: 1,174 Arc User
    21:29 GMT and still not in.
    0bzJyzP.gif





    "It appears we have lost our sex appeal, captain."- Tuvok
  • luminaire#0745 luminaire Member Posts: 77 Arc User
    So got the same message this morning, then after the emergency maintenance I got in fine, just tried to get back on now and the launcher updated and suddenly getting connection errors again. Fun times.
  • avarilavaril Member Posts: 3 Arc User
    Made it in once, went to change character and hit logout by mistake... arrghhh now cant get back in.
  • rowjack74#4163 rowjack74 Member Posts: 1 Arc User
    swithern wrote: »
    stark2k wrote: »
    nyone else having issues logging into the server? I keep getting "Unable to authenticate: Connection to the account server timed out," when trying to launch the launcher.

    Same :(

    The same problem! :/ Europe/Czech
  • maxthedog5maxthedog5 Member Posts: 20 Arc User
    They fixed it once, and it is happening again. I award the effort, but they always have issues like this often. I know they will fix it, it is just frustrating.
  • runebear37runebear37 Member Posts: 18 Arc User
    Still can't get in either. 4:35 pm EST
  • spiritbornspiritborn Member Posts: 1,447 Arc User
    it seems to go on and off, I got in but then kicked off and account server connection timed out again.
  • a3001a3001 Member Posts: 1,130 Arc User
    13:37 PST, can't log in
    Rejoice JJ Trek people....

    http://www.arcgames.com/en/games/star-trek-online/news/detail/10052253

    Why are you not rejoicing?
  • crypticarmsmancrypticarmsman Member Posts: 3,214 Arc User
    Unable to Authenticate - Connection to the account server timed out

    I'm in the Los Angeles CA U.S.A. area.

    As well at 1:40 PM PST on Wed. 2/6/19 (This is still after your Emergency Maintenance - now listed as 'completed' and after downloading a Launcher update.)

    Did a ipconfig /flushdns command as well - same result.

    Seems like your Emergency Maintenance didn't fix the issue for everyone. :(

    (Maybe Cryptic should TRY to get a better ISP than Cogent?)
    Formerly known as Armsman from June 2008 to June 20, 2012
    TOS_Connie_Sig_final9550Pop.jpg
    PWE Drone says: "Your STO forum community as you have known it is ended...Display names are irrelevant...Any further sense of community is irrelevant...Resistance is futile...You will be assimilated..."
  • glitterthornglitterthorn Member Posts: 25 Arc User
    Huh. Needed one more batch of vouchers for the ship - maybe tomorrow...?
    A Mirror Universe ship is for life - not just for Alpha.
    Support T5-U Upgrades for Mirror Ships.
  • herrgis#1415 herrgis Member Posts: 62 Arc User
    finrod4 wrote: »
    Like most last day grind for the Anniversary ship.

    Last day?
    I'm not sure what the panic is about. You have until Feb 21 to earn the ship.
    https://www.arcgames.com/en/games/star-trek-online/news/detail/11070993-celebrate-our-ninth-anniversary!

    You need to think of Star Trek Online as a marathon, not a sprint. Senlac t'Karveth
    Sometimes the Universe allows for the making of unexpected memories. Philippa Georgiou
    No matter your shame, gather your strength. Find a way to help those in need. Sarek of Vulcan
    Just tell us what you don’t like, why you don’t like it, and leave the solutions to us. We made the rest of the game, after all. Give us a little faith. What game developers want from you.

  • nickcastletonnickcastleton Member Posts: 1,174 Arc User
    Star Trek Online
    38 mins ·

    It seems our log in issues from this morning are still plaguing the game. We're sending an elite team of engineers down into the engine room to contain the radiation leak, we'll keep you updated.

    Taken from facebook.
    0bzJyzP.gif





    "It appears we have lost our sex appeal, captain."- Tuvok
  • echattyechatty Member Posts: 3,973 Arc User
    edited February 6
    Yeah, it was fixed, now it's broken again.

    I was looking forward to a Counterpoint too. :(

    Thankfully I had gotten my last batch of vouchers before it fubar'd the first time.
    Now a LTS and loving it.

    Just because you spend money on this game, it does not entitle you to be a jerk if things don't go your way.

    xp8s7wd.jpg
  • ichaerus1ichaerus1 Member Posts: 776 Arc User
    1344 hours PST here. Not able to log in. Stuck at login screen, after half an hour of trying to get past the "Unable to connect to server."
  • corelogikcorelogik Member Posts: 1,031 Arc User
    Got logged in once. Finished my daily Dil gathering. Got my T'Pau, leveled it. Went to changed characters, timed out and now cant get back in. 1345 PST.
    "Go play with your DPS in the corner, I don't care how big it is." ~ Me
    "There... are... four... lights!" ~Jean Luc Picard
  • aetjeaetje Member Posts: 12 Arc User
    Seems whatever maintenance happened hasn't fixed the stability of the account server. It's down again as far as I can tell.
    That Tardigrade Maintenance Squad needs to be fed more Klingons... or their hamsterwheels need oiling ;)
  • lashedtodeck#3095 lashedtodeck Member Posts: 19 Arc User
    Time 21.45 GMT and again today I cannot get into game. This is the second time today this has happened.

    Will this be fixed today?
This discussion has been closed.