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Forums > Home› Support› PC Gameplay Bug Reports

Broken patcher [PC]

qqqqiiqqqqii Member Posts: 473 Arc User
in PC Gameplay Bug Reports
The patch for the upcoming update that you repeatedly send out at the end of every play session has locked up my system 3+ times (every time it has tried to download/install). After the last attempt, the patcher became damaged/corrupted, and now fails to connect, with the message "There was an error while starting the patch download. Error code: 31"

Comments

  • fahlthurfahlthur Member Posts: 4 New User
    Exactly what happened to me too. Have not been able to find a fix yet.
  • pomonagrange#3097 pomonagrange
    pomonagrange#3097
         Member Posts: 112 Arc User
    Q and F: I had that problem after the previous patch (and the Windows Update the day before). I was locked out of STO for four days, trying to find solutions to the problem, until I finally reinstalled both Windows 7 and STO. Launched/patched/played STO just fine. I've only had one crash-to-desktop since then, but could log back into STO just fine afterward. Hope you don't have to reinstall your OS in order to play STO. I wish you both luck.
  • qqqqiiqqqqii Member Posts: 473 Arc User
    Yeah, am suspecting I'll have to reinstall STO. Fortunately, I still have my original install disc, because I still hate Arc. :)
  • qqqqiiqqqqii Member Posts: 473 Arc User
    edited January 2019
    qqqqii wrote: »
    Yeah, am suspecting I'll have to reinstall STO. Fortunately, I still have my original install disc, because I still hate Arc. :)
    Nope, still breaks. Someone at Cryptic actually needs to look at this. I can't exactly file an in-game bug report if I can get in, and their online reporting is an utter waste of time.

    Edit: some information I've gleaned from various program logs:

    Debug log:
    [0119/150446:INFO:CONSOLE(0)] "Uncaught ReferenceError: LauncherAPI is not defined," source: about:blank(1)
    [0119/150505:INFO:CONSOLE(0)] "Select shard: 0," source: http://launcher.startrekonline.com/static/all/js/api.js(157)
    [0119/150936:INFO:CONSOLE(0)] "JSON parsing failed.," source: http://launcher.startrekonline.com/static/all/js/api.js(14)
    [0119/151740:INFO:CONSOLE(0)] "Uncaught ReferenceError: LauncherAPI is not defined," source: about:blank(1)
    [0119/151949:INFO:CONSOLE(0)] "Select shard: 0," source: http://launcher.startrekonline.com/static/all/js/api.js(157)
    [0119/153043:INFO:CONSOLE(0)] "Uncaught ReferenceError: LauncherAPI is not defined," source: about:blank(1)
    [0119/153111:INFO:CONSOLE(0)] "Uncaught ReferenceError: LauncherAPI is not defined," source: about:blank(1)
    [0119/153216:INFO:CONSOLE(0)] "Select shard: 0," source: http://launcher.startrekonline.com/static/all/js/api.js(157)
    [0119/154600:INFO:CONSOLE(0)] "Uncaught ReferenceError: LauncherAPI is not defined," source: about:blank(1)
    [0119/154911:INFO:CONSOLE(0)] "Uncaught ReferenceError: LauncherAPI is not defined," source: about:blank(1)
    [0119/154934:INFO:CONSOLE(0)] "Select shard: 0," source: http://launcher.startrekonline.com/static/all/js/api.js(157)
    [0119/155055:INFO:CONSOLE(0)] "JSON parsing failed.," source: http://launcher.startrekonline.com/static/all/js/api.js(14)
    [0119/155155:INFO:CONSOLE(0)] "JSON parsing failed.," source: http://launcher.startrekonline.com/static/all/js/api.js(14)
    [0119/161949:INFO:CONSOLE(0)] "Uncaught ReferenceError: LauncherAPI is not defined," source: about:blank(1)
    [0119/162054:INFO:CONSOLE(0)] "Uncaught ReferenceError: LauncherAPI is not defined," source: about:blank(1)
    [0119/162102:INFO:CONSOLE(0)] "Select shard: 0," source: http://launcher.startrekonline.com/static/all/js/api.js(157)
    [0119/174606:INFO:CONSOLE(0)] "Uncaught ReferenceError: LauncherAPI is not defined," source: about:blank(1)
    [0119/174607:ERROR:block_files.cc(88)] Failing CreateMapBlock
    [0119/174607:ERROR:entry_impl.cc(940)] Failed to save user data
    [0119/174607:ERROR:block_files.cc(88)] Failing CreateMapBlock
    [0119/174607:ERROR:entry_impl.cc(940)] Failed to save user data

    ERRORS logs:
    190119 23:04:17 2 [1] ESC : The patchclientlib is internally recording error code : 36\nA file was locked that could not be open for writing - Could not delete previously renamed file (C:/Users/Public/Games/Cryptic Studios/Star Trek Online.exe.deleteme)
    190119 23:04:17 4 [1] ESC : The patchclientlib is returning error code : 36\nA file was locked that could not be open for writing
    190119 23:04:17 5 [1]: Launcher PCL Error A file was locked that could not be open for writing
    190119 23:04:19 2 [1] ESC : The patchclientlib is internally recording error code : 36\nA file was locked that could not be open for writing - Could not delete previously renamed file (C:/Users/Public/Games/Cryptic Studios/Star Trek Online.exe.deleteme)
    190119 23:04:19 4 [1] ESC : The patchclientlib is returning error code : 36\nA file was locked that could not be open for writing
    190119 23:04:19 5 [1]: Launcher PCL Error A file was locked that could not be open for writing
    190119 23:04:19 2 [1] ESC : The patchclientlib is internally recording error code : 36\nA file was locked that could not be open for writing - Could not delete previously renamed file (C:/Users/Public/Games/Cryptic Studios/Star Trek Online.exe.deleteme)
    190119 23:04:19 4 [1] ESC : The patchclientlib is returning error code : 36\nA file was locked that could not be open for writing
    190119 23:04:19 5 [1]: Launcher PCL Error A file was locked that could not be open for writing
    190120 00:21:05 2 [1]: ERROR: Connecting with an already-existing patch client

    (The file Online.exe.deleteme mentioned in the first line doesn't actually exist anywhere. Nothing I looked at seemed to mention what "file was locked that could not be open for writing", if it was some other file.)

    hog_errors log:
    190119 23:32:20 2 [1]: Error decompressing data. Verifying Files in the launcher may fix this issue.: C:/Users/Public/Games/Cryptic Studios/Star Trek Online/Live/piggs/bins.hogg:
    190119 23:32:20 3 [1]: Read wrong number of bytes: C:/Users/Public/Games/Cryptic Studios/Star Trek Online/Live/piggs/bins.hogg: 13
    190119 23:32:20 4 [1]: Missing DataList in Hogg file: C:/Users/Public/Games/Cryptic Studios/Star Trek Online/Live/piggs/bins.hogg: 18
    190119 23:32:20 5 [1]: Unable to read from hogg file! : C:/Users/Public/Games/Cryptic Studios/Star Trek Online/Live/piggs/bins.hogg: 18

    (verifying files didn't resolve the issue)

    Shutdown log:
    190119 23:03:50 2 MasterControlProgram[1]: Shutting down: C:\src\Core\CrypticLauncher\patcher.c(100)
    Post edited by qqqqii on
  • arionisaarionisa Member Posts: 1,421 Arc User
    Check your file folder where the game is located, in your case it looks like it's ":/Users/Public/Games/Cryptic Studios/" and/or "C:/Users/Public/Games/Cryptic Studios/Star Trek Online".

    Windows has a bad habit of randomly setting files and even entire directories to "Read Only" and the error you got "file was locked that could not be open for writing" is a good indication that this is exactly what happened. There is a utility you can download called "take Ownership" that will automate the process of resetting files and directories so that you again have full control over them when this happens. I have had to use it numerous times, usually right after a Windowss update where Windows will once again change the attributes on several files and directories making them read only.
    LTS and loving it.
    Ariotex.png
  • defianttrondefianttron Member Posts: 5 New User
    I tried to come back after years to today too, I have the same issue as this, I installed arc and began install of STO and it hard crashes my PC...

    wtf.
  • alesstormalesstorm Member Posts: 19 Arc User
    edited January 2019
    Game crashes after install on start up. Win10, Video Asus rtx2070. Safe mode does not help.
    On-demand patching, Force verify nothing helps.
    wNfurs7VMXQ.jpg
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