Lobi Store: Tzenkethi Retrofit Armor(Complaint)

solonar · October 2018

This morning, I had some extra lobi left over after running some lock boxes and decided to purchase the Tzenkethi Retrofit Armor due to the fact that it included a set of costume unlocks. After receiving it, I felt a little deceived due to the poor to non-existent description both on the Arc Website as well as in the Lobi store.

The issue is directly related to the fact that the majority of the cosmetic pieces are only accessible on your captain and they are not included in the uniform but a separate category called Tzenkethi.

This is neither mentioned on the Arc website that featres the Tzenkethi item summaries nor outline in the lobi store beyond description mentioning that this item unlocks at the tailor.

I have bought armor sets previously off the lobi store that included the Hunter armor which is fully compatible with both the uniform slot and your bridge officers. Unless it is clearly documented some where to the contrary, this is where the standard has been set at, so its unreasonable to expect exceptions.

I feel like Star Trek Online is operating on a buyer beware system. I am going to suggest they take this opportunity and critical feedback to update their descriptions as well as refund me my 200 Lobi. I have a hard time believing that I am the only one who has experienced this. I will await the refund at Solok Drag'r@solonar#0525. Thanks

mustrumridcully0 · October 2018

If you want a refund, you should probably contact support directly, chances that this will be responded to on the forums are low. I won't promise you that it will work, but I certainly understand your frustration. What is possible or possible with a costume is not predictable to the buyer.

solonar · October 2018

I understand that this isn't the best forum, but I wanted to post it anyways so other players would be aware.

duncanidaho11 · October 2018

solonar#0525 wrote: »

I have bought armor sets previously off the lobi store that included the Hunter armor which is fully compatible with both the uniform slot and your bridge officers. Unless it is clearly documented some where to the contrary, this is where the standard has been set at, so its unreasonable to expect exceptions.

What about undine and herald armor? You are setting a firm expectation based on a limited sample and interpreting "costume unlock" on an armor piece to mean "uniform." That's always an assumption and there are many dedicated armor sets present in the game (ex. most, but not all, rep sets). If category really matters to you, feel free to inquire with the community if neither the game or the wiki give a clear answer.

PS. tight uniform category is where you should be looking right now. Many elements of the Tzenkethi armor set are unlocked as uniform items. The exception is the chest piece and shoulder pads because of clipping issues which the art team couldn't reconcile for full part-based customization (we inquired about the armor set on Ten Forward weekly, IIRC that was the answer given.) That said, it is a nice set for kit-bashing with the arms, legs, belt, and base suit (boots are a little awkward to blend in with other sets.)

PPS. it's never wise to post your account handle on the forums and I would recommend editing that out of the OP. If you want support to contact you, contact them through official channels.

warpangel · October 2018

Cryptic's costume restrictions are always more or less arbitrary. There are no standards, there are very very few things that are universally wearable and boff-wearability in particular is practically a coin toss.

Never assume anything when it comes to clothes in this game.

starswordc · October 2018

duncanidaho11 wrote: »

PPS. it's never wise to post your account handle on the forums and I would recommend editing that out of the OP. If you want support to contact you, contact them through official channels.

PWE has a unified account system, @duncanidaho11. In other words unless he deliberately creates a second PWE account for the forums, his @handle in the game is his @handle on the forum. That's true for him, it's true for me, it's true for nearly all of us.

kibi · October 2018

the herald armour costume unlock is a massive con, you basically dont get the costume unless you fork out more lobis on the seperate thrall costume and even with those two sets combined you can't get the heavy armour, its just the basic thrall outfit.

ussvaliant · October 2018

I sympathise with you finding out the armor which looks pretty sweet cannot be used in full on your bridge officers.

However getting a refund for it, your chances from personal experience are zero and here's why.

I had a similar issue with the Zambean outfit where I purchased it on a female Caitian, sure she can use the item fine, any of my male bridge officers regardless of species can wear it. However none of my female bridge officers can wear it. No where in the description for this item does it say it cannot be used on female boff's and to make matters worse the bridge officers I wanted to use them on were also female Caitians and to have these type of Boff's you have to purchase them from the C-Store so not you're everyday Boff's

I pointed the fact that the selling of this item is misleading and asked support to
1. Remove the item from that character and refund my lobi.
2. Remove the item from that character and repackage it so I could transfer it and use it on a different character.

Response TS.

duncanidaho11 · October 2018

starswordc wrote: »

PWE has a unified account system, @duncanidaho11. In other words unless he deliberately creates a second PWE account for the forums, his @handle in the game is his @handle on the forum. That's true for him, it's true for me, it's true for nearly all of us.

Ah, gotcha. My displayed name is different from my handle and I didn't know that by hovering over user names you can display their @ handle regardless. Always figured they kept that private.

baddmoonrizin · October 2018

Sounds like you may have a bug. Bugs need to be filed in the Bug Subforum. That also goes for anyone else experiencing costume issues not working on their Captains or BOFFs.

As for refunds, that sort of thing needs to be handled through Customer Service, not the forum. /Thread

Lobi Store: Tzenkethi Retrofit Armor(Complaint)

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