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Unable to reach support ticket system - too many redirects

I require the assistance of a PWE account/database technician to resolve the following long-standing issue while attempting to access https://www.arcgames.com/en/supportredirect/app/home/
I wanted to create a ticket for an issue I was having earlier tonight, but am faced with an entirely different and rather old issue dating back to the Cryptic-Perfect World account migration era:

The page isn't redirecting properly

Firefox has detected that the server is redirecting the request for this address in a way that will never complete.

    This problem can sometimes be caused by disabling or refusing to accept cookies.

Hmmm...can’t reach this page
Try this
Make sure you’ve got the right web address: https://www.arcgames.com
Search for "https://www.arcgames.com" on Bing
Refresh the page
There were too many redirections.

Cookies are not blocked, scripts are not blocked.
Issue exists when using Firefox, Chrome, Edge, Internet Explorer.

I would appreciate it if anyone at PWE can finally fix this.

Thank you.


  • cyther77cyther77 Member Posts: 63 Arc User
    I was having this same problem tonight, I was told to delete the cookie (I will not delete my entire history or ALL my cookies as I need some of them for other sites) for arc. I did so, put in my password, it sent me a code. I put in that code, then I tried to sign in again and was told the page had expired, and for me to refresh the page, and now again, I get the message saying page isn't redirecting properly
  • angrytargangrytarg Member Posts: 9,898 Arc User
    Send an email directly to customer support ( I think [email protected] ). The ticket system has to my knowledge not worked for several years, but emails lead to a timely response with all issues I had over the years.
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  • romulanforcesromulanforces Member Posts: 34 Arc User
    I've had the same issue with the re-direct trying to contact customer support. For some reason Redshirt server keeps timing out. Haven't been able to access it for 2 weeks now. I'll try emailing though.
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