Unfortunately, there's no mute for text zone chat. The mute function is for team voice chat only. If you were on a team in PvE, for example, and someone was playing music in the background, eating chips, yelling at their kids, sharing body function noises, etc., the mute function works fine to silence all that.
You can, however, turn off/on zone chat in your settings. I've had to do that at times in public areas when people start unnecessary arguments that I don't really need or want to see.
Not in my experience. They only seem to go silent after their account has been banned (but they soon make a new account and post the same spam under a different name).
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You can, however, turn off/on zone chat in your settings. I've had to do that at times in public areas when people start unnecessary arguments that I don't really need or want to see.