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Cannot update subscription, gives error "this field is required" though all fields are filled in

eternum2017eternum2017 Member Posts: 7 Arc User
Every time I try to re-up my subscription (I changed debit cards) no matter what I select it tells me "this field is required" in red letters next to "Payment Method" when I click "submit". All the fields are filled in (for those that require it, clicking the "with debit card -XXXX" field does not bring up anything to fill in).

I have tried this with paypal and my new debit card and neither work.

Also, clicking the support button on that page gives me a timed out error, so I can't get help from that page.

Please, let me pay you!

edit: I have tried Microsoft Edge and Google Chrome browsers, and cleared cookies and cache.
Post edited by eternum2017 on

Comments

  • admrenlarreckadmrenlarreck Member Posts: 2,041 Arc User
    Is your subscription status active or inactive? If it's active are you using the secure cryptic link to switch the debit card?

    If it has changed to inactive or cancelled, then our out of options. They discontinued the subs a little while ago.

    The secure cryptic link is https://secure.crypticstudios.com/default/menu
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