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Forums > Home› Support› PC Gameplay Bug Reports

My account characters is broken

genjiknightgenjiknight Member Posts: 10 Arc User
in PC Gameplay Bug Reports
Ships in ship management randomly missing, can't use bridge officers , bridge officers UI missing , ship randomaly freezes while playing have to relogin to fix, GM said DEV needs to come and debug this and I have yet to hear from one its been 2 weeks + and and my patients is running thin. If this is how you guys do buisiness it really show not to spend a dime for this game any more cause it sure seems like no body gives a TRIBBLE about their customer.

Comments

  • engineerb4#4806 engineerb4
    engineerb4#4806
         Member Posts: 211 Cryptic Developer
    edited January 2019
    .
    Post edited by engineerb4#4806 on
    STO Software Engineer
    I build things. Things that make us go.
  • genjiknightgenjiknight Member Posts: 10 Arc User
    edited May 2018
    Destre@CrowMaverick is really messed up can't use bridge officers abilities the UI is missing and ships in ship management randomly missing also ship freezes randomaly , Angelika@CrowMaverick certain special ground abilities no longer work like Medical nanite cloud. Here is the {incident:180507-000518} number I got from GM
    Post edited by genjiknight on
  • genjiknightgenjiknight Member Posts: 10 Arc User
    Did you have a chance to look at the account characters?
    engineerb4#4806 wrote: »
    What is the characterName@accountName that is having this issue?


  • genjiknightgenjiknight Member Posts: 10 Arc User
    missing_stations.jpg
  • genjiknightgenjiknight Member Posts: 10 Arc User
    ships_missing_in_management.jpg
  • engineerb4#4806 engineerb4
    engineerb4#4806
         Member Posts: 211 Cryptic Developer
    edited January 2019
    .
    Post edited by engineerb4#4806 on
    STO Software Engineer
    I build things. Things that make us go.
  • genjiknightgenjiknight Member Posts: 10 Arc User
    engineerb4#4806 wrote: »
    Thank you for the detailed info. I've made an internal ticket to investigate further. We are very busy getting the new expansion ready so we probably can't investigate until after the expansion release.

    So the patch has finnaly came , now can you guys please fix my account? , I can't even do the jem hedar shuttle mission because it just won't let me in it just freezes at 40% and no matter how many different times you try same thing happens it just hangs and still I can't use bridge officer abilities and so fouth.
  • engineerb4#4806 engineerb4
    engineerb4#4806
         Member Posts: 211 Cryptic Developer
    edited January 2019
    .
    Post edited by engineerb4#4806 on
    STO Software Engineer
    I build things. Things that make us go.
  • engineerb4#4806 engineerb4
    engineerb4#4806
         Member Posts: 211 Cryptic Developer
    edited January 2019
    .
    Post edited by engineerb4#4806 on
    STO Software Engineer
    I build things. Things that make us go.
  • genjiknightgenjiknight Member Posts: 10 Arc User
    I took a look at Destre@Crowmaverick and it looks like he fixed the serious issues as far as I can see though I did not have much time as its patch day , gonna test some more after patch. Please thank him for his time . Also will I be compensated for waiting over a month as patiently as I possibly could? @engineerb4#4806
  • roman1229roman1229 Member Posts: 185 Arc User
    genjiknight wrote: »
    I took a look at Destre@Crowmaverick and it looks like he fixed the serious issues as far as I can see though I did not have much time as its patch day , gonna test some more after patch. Please thank him for his time . Also will I be compensated for waiting over a month as patiently as I possibly could? @engineerb4#4806

    You honestly should be.

  • engineerb4#4806 engineerb4
    engineerb4#4806
         Member Posts: 211 Cryptic Developer
    edited January 2019
    .
    Post edited by engineerb4#4806 on
    STO Software Engineer
    I build things. Things that make us go.
  • genjiknightgenjiknight Member Posts: 10 Arc User
    I tested its now working before it was slotted and did not work wierd, that takes care of all of it Thanks you for the fixes even though it took a month I still am glad I did not loose that character.
  • engineerb4#4806 engineerb4
    engineerb4#4806
         Member Posts: 211 Cryptic Developer
    edited January 2019
    .
    Post edited by engineerb4#4806 on
    STO Software Engineer
    I build things. Things that make us go.
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