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Latest update-massive glitch
tvmadoc
Member Posts: 62 Arc User
I started the latest update, but it was taking a while so I went to help my son with his homework. I turned off my monitor and left the computer running. I assumed it would just finish. The following day I received a notification from my ISP that I was over the data limit (Xfinity has now limited monthly data-yay!). I got home and ended up pulling the power on my modem because it just kept burning through overage data.
Comcast now charges $10 for every 50gb you go over their 1TB limit, and I was getting hit for another $10 every 30 minutes or so. I finally tracked it down to the fact that the patcher was still showing the STO program as active and still at 48%-more than a day later.
I tracked it back to STO. Data usage for the month showed most programs including Steam and Origin (which I used MUCH more this past month) at about 200mb. Maximum was 1GB. Then STO was pegged at 620GB. It seems that the last patch had my modem transmitting and receiving at the maximum speed of my cable modem service (and I have high speed). It is also the only program that was doing so.
Scans with Windows Defender, Super Anti-Spyware and the like showed no infection on anything in the house and no breaches in my network.
I would like assurances that this potential will be patched. A download shouldn't be allowed to go literally THOUSANDS of times over the expected data transfer, even if there is a bug in the coding. With companies like Comcast putting limits on cable internet, it will affect a lot of customers if this happens to someone else-and I can't be the only one that has had this happen. I may be the first to notice it because I am blessed with the capped data plan.
The issue is that it is a $10 charge per 50gb to a max of an additional $200 per month. I hit that 200 due to the patch. I can say that I'm more than a bit "miffed", and I don't think that ARC wants multiple customers having the same issue.
Any suggestions/comments/assurances?
I have screengrabs if it helps the discussion.
Comcast now charges $10 for every 50gb you go over their 1TB limit, and I was getting hit for another $10 every 30 minutes or so. I finally tracked it down to the fact that the patcher was still showing the STO program as active and still at 48%-more than a day later.
I tracked it back to STO. Data usage for the month showed most programs including Steam and Origin (which I used MUCH more this past month) at about 200mb. Maximum was 1GB. Then STO was pegged at 620GB. It seems that the last patch had my modem transmitting and receiving at the maximum speed of my cable modem service (and I have high speed). It is also the only program that was doing so.
Scans with Windows Defender, Super Anti-Spyware and the like showed no infection on anything in the house and no breaches in my network.
I would like assurances that this potential will be patched. A download shouldn't be allowed to go literally THOUSANDS of times over the expected data transfer, even if there is a bug in the coding. With companies like Comcast putting limits on cable internet, it will affect a lot of customers if this happens to someone else-and I can't be the only one that has had this happen. I may be the first to notice it because I am blessed with the capped data plan.
The issue is that it is a $10 charge per 50gb to a max of an additional $200 per month. I hit that 200 due to the patch. I can say that I'm more than a bit "miffed", and I don't think that ARC wants multiple customers having the same issue.
Any suggestions/comments/assurances?
I have screengrabs if it helps the discussion.
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