Using this helpful website it appears that the patching servers have are offline currently and have been for about an hour. That'll stop you from being able to boot the game though the STO Launcher.
Responding to what people have said earlier, this past hour is the first time I've seen the server down in the past few days. But I too have been having difficulty connecting for the past day (not including this past hour). I've had to run another game launcher simultaneously and boot STO multiple times but it did eventually connect.
just thought i would provide a new tracert because it is showing slightly different results, maybe a sign of the issue being worked on? the same hop is still timing out though.
Tracing route to 208.95.185.41 over a maximum of 30 hops
1 1 ms 1 ms 1 ms 192.168.1.1
2 61 ms 52 ms 50 ms 195.215-34-174.res.dyn.surewest.net [174.34.215.195]
3 52 ms 53 ms 51 ms 172.21.2.57
4 35 ms 33 ms 51 ms 66.60.128.14
5 53 ms 41 ms 24 ms 254.153-60-66-biz-static.surewest.net [66.60.153.254]
6 53 ms 60 ms 52 ms sjo-b21-link.telia.net [62.115.155.238]
7 113 ms 132 ms 126 ms nyk-bb4-link.telia.net [62.115.119.228]
8 132 ms 121 ms 111 ms bost-b1-link.telia.net [62.115.122.235]
9 144 ms 132 ms 131 ms internap-ic-304640-bost-b1.c.telia.net [62.115.38.110]
10 133 ms 120 ms 135 ms border3.ae1-bbnet1.bsn.pnap.net [63.251.128.7]
11 129 ms 120 ms 133 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
12 129 ms 128 ms 128 ms 198.49.243.253
13 * * * Request timed out.
14 124 ms 128 ms 130 ms xboxpatchserver.crypticstudios.com [208.95.185.41]
Star Treking, across the universe. Only going forward because we can't find reverse...
*sigh* Yeah, down for me, too. Spouse thinks it's a DDOS attack. Says something about "memecached attackers" have been trying to blackmail multiple sites the last few days. Either the STO people are in the guts of trying to stop the DDOS, or asleep, I guess... And here I only just now got a chance to log in for a Phoenix Pack. *sigh*
I too am suffering from this issue, and since i was getting booted between loading screens previously i figured and uninstall/reinstall was in order. Now i can't even get launcher to connect to finish re-installing the game . . .
I suspect the missing hop at 13 is their border router. Corporate border routers often don't reply to trace routes or pings. I'm not so sure about my DDoS hypothesis now, since the round trip times aren't very bad, and there are no packet losses in the traceroute, both of which would be impacted in a DDoS attack. Looking more like a server down to me now.
Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:
1 1 ms <1 ms <1 ms 10.0.1.1
2 3 ms 3 ms 3 ms 10.0.0.1
3 12 ms 11 ms * 96.120.100.13
4 12 ms 11 ms * po-121-rur101.seattle.wa.seattle.comcast.net [68.85.145.217]
5 12 ms 13 ms * po-2-rur102.seattle.wa.seattle.comcast.net [69.139.161.38]
6 11 ms 12 ms * be-120-ar01.seattle.wa.seattle.comcast.net [69.139.160.241]
7 16 ms 15 ms * be-33650-cr01.seattle.wa.ibone.comcast.net [68.86.93.165]
8 37 ms 37 ms * be-10817-cr02.denver.co.ibone.comcast.net [68.86.84.205]
9 59 ms 59 ms * be-10517-cr02.350ecermak.il.ibone.comcast.net [68.86.85.169]
10 82 ms 78 ms * be-10305-cr02.newyork.ny.ibone.comcast.net [68.86.85.201]
11 84 ms 83 ms * be-10373-pe02.onesummer.ma.ibone.comcast.net [68.86.86.158]
12 84 ms 85 ms * 96-87-8-114-static.hfc.comcastbusiness.net [96.87.8.114]
13 85 ms 84 ms * border3.ae2-bbnet2.bsn.pnap.net [63.251.128.71]
14 85 ms 83 ms * perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
15 83 ms 85 ms * 198.49.243.253
16 * * * Request timed out.
17 88 ms 84 ms 82 ms patchserver2.crypticstudios.com [208.95.185.41]
---
180306 05:31:08 1 [1]: Link 9c0d888 (1) (pcl_client.c(1854)) disconnected: s_connectToServer
180306 05:31:08 2 [1]: Link 9c0d888 (1) (pcl_client.c(1854)) added to remove list: s_connectToServer:linkQueueRemove(0:No error)
180306 05:31:08 3 [1]: Link 9c0d888 (1) (pcl_client.c(1854)) added to remove list: s_connectToServer:linkQueueRemove:socket became invalid sending connection packet(0:No error)
180306 05:31:08 4 [1]: Link 9c0d888 (1) (pcl_client.c(1854)) in linkFree: s_connectToServer:linkQueueRemove:socket became invalid sending connection packet(0:No error)
180306 05:31:08 5 [1]: Link 9c0d888 memory freed
180306 05:31:18 6 [1]: Link 9c4fd50 (2) (pcl_client.c(1854)) disconnected: s_connectToServer
180306 05:31:18 7 [1]: Link 9c4fd50 (2) (pcl_client.c(1854)) added to remove list: s_connectToServer:linkQueueRemove(0:No error)
180306 05:31:18 8 [1]: Link 9c4fd50 (2) (pcl_client.c(1854)) added to remove list: s_connectToServer:linkQueueRemove:socket became invalid sending connection packet(0:No error)
180306 05:31:18 9 [1]: Link 9c4fd50 (2) (pcl_client.c(1854)) in linkFree: s_connectToServer:linkQueueRemove:socket became invalid sending connection packet(0:No error)
180306 05:31:18 10 [1]: Link 9c4fd50 memory freed
180306 05:31:33 11 [1]: Link 9c509f0 (3) (pcl_client.c(1854)) disconnected: s_connectToServer
180306 05:31:33 12 [1]: Link 9c509f0 (3) (pcl_client.c(1854)) added to remove list: s_connectToServer:linkQueueRemove(0:No error)
180306 05:31:33 13 [1]: Link 9c509f0 (3) (pcl_client.c(1854)) added to remove list: s_connectToServer:linkQueueRemove:socket became invalid sending connection packet(0:No error)
180306 05:31:33 14 [1]: Link 9c509f0 (3) (pcl_client.c(1854)) in linkFree: s_connectToServer:linkQueueRemove:socket became invalid sending connection packet(0:No error)
180306 05:31:33 15 [1]: Link 9c509f0 memory freed
180306 05:31:53 16 [1]: Link 9c51690 (4) (pcl_client.c(1854)) disconnected: s_connectToServer
180306 05:31:53 17 [1]: Link 9c51690 (4) (pcl_client.c(1854)) added to remove list: s_connectToServer:linkQueueRemove(0:No error)
180306 05:31:53 18 [1]: Link 9c51690 (4) (pcl_client.c(1854)) added to remove list: s_connectToServer:linkQueueRemove:socket became invalid sending connection packet(0:No error)
180306 05:31:53 19 [1]: Link 9c51690 (4) (pcl_client.c(1854)) in linkFree: s_connectToServer:linkQueueRemove:socket became invalid sending connection packet(0:No error)
180306 05:31:53 20 [1]: Link 9c51690 memory freed
I saw STO release a Tweet not long ago that they're looking into the issue for s fix. There's gonna be one grouchy technician somewhere in North America West getting a laarrge cup of coffee.
just ran a tracert, looks like issue with STO account servers now
1 2 ms 1 ms 1 ms 192.168.1.1
2 51 ms 76 ms 37 ms 195.215-34-174.res.dyn.surewest.net [174.34.215.195]
3 23 ms 34 ms 49 ms 172.21.2.57
4 48 ms 47 ms 48 ms 66.60.128.14
5 47 ms 52 ms 48 ms 254.153-60-66-biz-static.surewest.net [66.60.153.254]
6 54 ms 43 ms 50 ms sjo-b21-link.telia.net [213.248.100.109]
7 130 ms 125 ms 144 ms nyk-bb3-link.telia.net [213.155.130.128]
8 130 ms 128 ms 128 ms bost-b1-link.telia.net [62.115.122.203]
9 129 ms 126 ms 130 ms internap-ic-304640-bost-b1.c.telia.net [62.115.38.110]
10 127 ms 132 ms 126 ms border3.ae2-bbnet2.bsn.pnap.net [63.251.128.71]
11 127 ms 128 ms 128 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
12 129 ms 136 ms 125 ms 198.49.243.253
13 * * * Request timed out.
14 130 ms 129 ms 131 ms accounts.crypticstudios.com [208.95.185.165]
Trace complete.
Star Treking, across the universe. Only going forward because we can't find reverse...
Just came back after ages and I couldnt get the arc launcher to even open. The repair function did nothing. Right now the game is updating using the cryptic launcher. Im not even sure if it will launch i thought the cryptic launcher was replaced by arc
Just came back after ages and I couldnt get the arc launcher to even open. The repair function did nothing. Right now the game is updating using the cryptic launcher. Im not even sure if it will launch i thought the cryptic launcher was replaced by arc
Nope, the Cryptic launcher was not replaced with Arc. You can still play STO without Arc. Thanks.
Comments
Responding to what people have said earlier, this past hour is the first time I've seen the server down in the past few days. But I too have been having difficulty connecting for the past day (not including this past hour). I've had to run another game launcher simultaneously and boot STO multiple times but it did eventually connect.
Tracing route to 208.95.185.41 over a maximum of 30 hops
1 1 ms 1 ms 1 ms 192.168.1.1
2 61 ms 52 ms 50 ms 195.215-34-174.res.dyn.surewest.net [174.34.215.195]
3 52 ms 53 ms 51 ms 172.21.2.57
4 35 ms 33 ms 51 ms 66.60.128.14
5 53 ms 41 ms 24 ms 254.153-60-66-biz-static.surewest.net [66.60.153.254]
6 53 ms 60 ms 52 ms sjo-b21-link.telia.net [62.115.155.238]
7 113 ms 132 ms 126 ms nyk-bb4-link.telia.net [62.115.119.228]
8 132 ms 121 ms 111 ms bost-b1-link.telia.net [62.115.122.235]
9 144 ms 132 ms 131 ms internap-ic-304640-bost-b1.c.telia.net [62.115.38.110]
10 133 ms 120 ms 135 ms border3.ae1-bbnet1.bsn.pnap.net [63.251.128.7]
11 129 ms 120 ms 133 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
12 129 ms 128 ms 128 ms 198.49.243.253
13 * * * Request timed out.
14 124 ms 128 ms 130 ms xboxpatchserver.crypticstudios.com [208.95.185.41]
Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:
1 1 ms <1 ms <1 ms 10.0.1.1
2 3 ms 3 ms 3 ms 10.0.0.1
3 12 ms 11 ms * 96.120.100.13
4 12 ms 11 ms * po-121-rur101.seattle.wa.seattle.comcast.net [68.85.145.217]
5 12 ms 13 ms * po-2-rur102.seattle.wa.seattle.comcast.net [69.139.161.38]
6 11 ms 12 ms * be-120-ar01.seattle.wa.seattle.comcast.net [69.139.160.241]
7 16 ms 15 ms * be-33650-cr01.seattle.wa.ibone.comcast.net [68.86.93.165]
8 37 ms 37 ms * be-10817-cr02.denver.co.ibone.comcast.net [68.86.84.205]
9 59 ms 59 ms * be-10517-cr02.350ecermak.il.ibone.comcast.net [68.86.85.169]
10 82 ms 78 ms * be-10305-cr02.newyork.ny.ibone.comcast.net [68.86.85.201]
11 84 ms 83 ms * be-10373-pe02.onesummer.ma.ibone.comcast.net [68.86.86.158]
12 84 ms 85 ms * 96-87-8-114-static.hfc.comcastbusiness.net [96.87.8.114]
13 85 ms 84 ms * border3.ae2-bbnet2.bsn.pnap.net [63.251.128.71]
14 85 ms 83 ms * perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
15 83 ms 85 ms * 198.49.243.253
16 * * * Request timed out.
17 88 ms 84 ms 82 ms patchserver2.crypticstudios.com [208.95.185.41]
---
180306 05:31:08 1 [1]: Link 9c0d888 (1) (pcl_client.c(1854)) disconnected: s_connectToServer
180306 05:31:08 2 [1]: Link 9c0d888 (1) (pcl_client.c(1854)) added to remove list: s_connectToServer:linkQueueRemove(0:No error)
180306 05:31:08 3 [1]: Link 9c0d888 (1) (pcl_client.c(1854)) added to remove list: s_connectToServer:linkQueueRemove:socket became invalid sending connection packet(0:No error)
180306 05:31:08 4 [1]: Link 9c0d888 (1) (pcl_client.c(1854)) in linkFree: s_connectToServer:linkQueueRemove:socket became invalid sending connection packet(0:No error)
180306 05:31:08 5 [1]: Link 9c0d888 memory freed
180306 05:31:18 6 [1]: Link 9c4fd50 (2) (pcl_client.c(1854)) disconnected: s_connectToServer
180306 05:31:18 7 [1]: Link 9c4fd50 (2) (pcl_client.c(1854)) added to remove list: s_connectToServer:linkQueueRemove(0:No error)
180306 05:31:18 8 [1]: Link 9c4fd50 (2) (pcl_client.c(1854)) added to remove list: s_connectToServer:linkQueueRemove:socket became invalid sending connection packet(0:No error)
180306 05:31:18 9 [1]: Link 9c4fd50 (2) (pcl_client.c(1854)) in linkFree: s_connectToServer:linkQueueRemove:socket became invalid sending connection packet(0:No error)
180306 05:31:18 10 [1]: Link 9c4fd50 memory freed
180306 05:31:33 11 [1]: Link 9c509f0 (3) (pcl_client.c(1854)) disconnected: s_connectToServer
180306 05:31:33 12 [1]: Link 9c509f0 (3) (pcl_client.c(1854)) added to remove list: s_connectToServer:linkQueueRemove(0:No error)
180306 05:31:33 13 [1]: Link 9c509f0 (3) (pcl_client.c(1854)) added to remove list: s_connectToServer:linkQueueRemove:socket became invalid sending connection packet(0:No error)
180306 05:31:33 14 [1]: Link 9c509f0 (3) (pcl_client.c(1854)) in linkFree: s_connectToServer:linkQueueRemove:socket became invalid sending connection packet(0:No error)
180306 05:31:33 15 [1]: Link 9c509f0 memory freed
180306 05:31:53 16 [1]: Link 9c51690 (4) (pcl_client.c(1854)) disconnected: s_connectToServer
180306 05:31:53 17 [1]: Link 9c51690 (4) (pcl_client.c(1854)) added to remove list: s_connectToServer:linkQueueRemove(0:No error)
180306 05:31:53 18 [1]: Link 9c51690 (4) (pcl_client.c(1854)) added to remove list: s_connectToServer:linkQueueRemove:socket became invalid sending connection packet(0:No error)
180306 05:31:53 19 [1]: Link 9c51690 (4) (pcl_client.c(1854)) in linkFree: s_connectToServer:linkQueueRemove:socket became invalid sending connection packet(0:No error)
180306 05:31:53 20 [1]: Link 9c51690 memory freed
1 2 ms 1 ms 1 ms 192.168.1.1
2 51 ms 76 ms 37 ms 195.215-34-174.res.dyn.surewest.net [174.34.215.195]
3 23 ms 34 ms 49 ms 172.21.2.57
4 48 ms 47 ms 48 ms 66.60.128.14
5 47 ms 52 ms 48 ms 254.153-60-66-biz-static.surewest.net [66.60.153.254]
6 54 ms 43 ms 50 ms sjo-b21-link.telia.net [213.248.100.109]
7 130 ms 125 ms 144 ms nyk-bb3-link.telia.net [213.155.130.128]
8 130 ms 128 ms 128 ms bost-b1-link.telia.net [62.115.122.203]
9 129 ms 126 ms 130 ms internap-ic-304640-bost-b1.c.telia.net [62.115.38.110]
10 127 ms 132 ms 126 ms border3.ae2-bbnet2.bsn.pnap.net [63.251.128.71]
11 127 ms 128 ms 128 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
12 129 ms 136 ms 125 ms 198.49.243.253
13 * * * Request timed out.
14 130 ms 129 ms 131 ms accounts.crypticstudios.com [208.95.185.165]
Trace complete.
Nope, the Cryptic launcher was not replaced with Arc. You can still play STO without Arc. Thanks.