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Steamrunner Cadet Bundle on PS4

Hi there

The above mentioned pack exclusive for PS Plus subscribers was being offered for Free on the U.K. PSN store.

I’ve purchased it and have a receipt from Sony however I cannot seem to redeem this - can you help?
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Comments

  • surgossurgos Member Posts: 7 Arc User
    edited December 2017
    I'm having the same issue but in the US it is in the C-store but when i go to it it says my your character cannot use this item DQgUHB9.jpg
    my captain is level 31 an im 16% into wasteland hope someone offical pops in an lets us know something also my character is a TOS character
    Post edited by surgos on
  • surgossurgos Member Posts: 7 Arc User
    i also cannot claim it on my regular federation character
  • surgossurgos Member Posts: 7 Arc User
    i talked to support an they are aware of the issue but not sure when there will be a fix
  • ttthebear#6912 ttthebear Member Posts: 1 New User
    So yay I got a free thing I can’t use.... helpful....
  • lenicus#8468 lenicus Member Posts: 5 New User
    PlayStation store says it can be used once tutorials are done. Just downloaded it and game today on PS4 and when I go to c store it says I cannot use. I finished tutorials.
  • darkbladejkdarkbladejk Member Posts: 1,593 Community Moderator
    Greetings folks. First I moved this post to the PS4 bug forums since it is PS4 related. I will also say thanks for the report. A TOS captain should be able to use the Steamrunner Bundle, especially once you've left the 23rd century. You guy's will get to use your ships, that's a given. I want to believe we had a couple similar issues on PC when this first came out for us. It might not be as quick as anyone may like but it will get fixed.
    "Someone once told me that time was a predator that stalked us all our lives. I rather believe that time is a companion who goes with us on the journey and reminds us to cherish every moment, because it will never come again." - Jean Luc Picard in Star Trek Generations

    Star Trek Online volunteer Community Moderator
  • volkieranvolkieran Member Posts: 2 New User
    On PS4 and can't claim mine either... I subscribed and bought the starter pack because of this promotion. Got suckered in with the promise of freebies and made a purchase to support the game and now I can't use what lured me in. Sigh.
  • engineerb4#4806 engineerb4 Member Posts: 220 Cryptic Developer
    Thank you for the report.
    STO Software Engineer
    I build things. Things that make us go.
  • volkieranvolkieran Member Posts: 2 New User
    My character's name is Volkieran. Thanks for looking in to it.
  • choowbaaka#6392 choowbaaka Member Posts: 1 Arc User
    Same problem here. I cant find steamrunner or the fed pack i paid for in psn store. neither of the two ships are there for me to use
  • bigken2011bigken2011 Member Posts: 1 Arc User
    Now correct me if i am wrong but the bundle has a lvl 10 and 50 ship yes? I cannot seem to unlock it on my tactical fed but my lvl 60 engineer fed can. What's up with that? Handle on game is @DarkStarOne2011
  • sojufett#8396 sojufett Member Posts: 2 New User
    I can't find the Klingon starter pack I paid 10 bucks for either. It's the same "redeem after tutorial", but I can't find it anywhere. It's not in inventory, and it's not in promotions.
  • forktungforktung Member Posts: 1 Arc User
    streamrunner cadet bundle cant claim it [email protected]
  • tallpaul86#9148 tallpaul86 Member Posts: 22 Arc User
    Just a heads up - I've been able to claim mine now
  • gunlaugergunlauger Member Posts: 1 New User
    I cant claim it my name is James [email protected]
  • benhosp#3984 benhosp Member Posts: 1 Arc User
    edited January 2018
    I haven't been able to claim it with [email protected]

    Update: and now I have...
    Post edited by benhosp#3984 on
  • lenicus#8468 lenicus Member Posts: 5 New User
    I still can’t claim mine on PS4. Character name lenicus
  • engineerb4#4806 engineerb4 Member Posts: 220 Cryptic Developer
    edited January 16
    .
    Post edited by engineerb4#4806 on
    STO Software Engineer
    I build things. Things that make us go.
  • lenicus#8468 lenicus Member Posts: 5 New User
    I did originally and all they told me was it was a known issue with no known fix.
  • tmghost7729#8985 tmghost7729 Member Posts: 455 Arc User
    edited January 2018
    Seems you have to be lvl 60 to claim it in C Store on a character. The subsequent characters can claim the ships in Ship Requisition. It's kinda counterintuitive, given that the character that claims it originally in the C Store gets boxes with level appropriate gear for leveling up, but there is no use for lvl 60 for those.
  • lenicus#8468 lenicus Member Posts: 5 New User
    Tmghost this is incorrect as my husband has a lvl 60 and cannot claim his either
  • tmghost7729#8985 tmghost7729 Member Posts: 455 Arc User
    > @lenicus#8468 said:
    > Tmghost this is incorrect as my husband has a lvl 60 and cannot claim his either

    OK, just saying how it worked for me and for my friends as we also had issues claiming this. That was the general consensus we were able to replicate.
  • lenicus#8468 lenicus Member Posts: 5 New User
    Just turned lvl 50 and it allowed me to claim. Almost all of what I got is pointless now as it is for lower levels.
  • engineerb4#4806 engineerb4 Member Posts: 220 Cryptic Developer
    edited January 16
    .
    Post edited by engineerb4#4806 on
    STO Software Engineer
    I build things. Things that make us go.
  • vonmyst#2273 vonmyst Member Posts: 1 New User
    Hello... I've had same problem retrieving the Steamrunner Cadet Bundle. Doesn't make sense it's made for 2 levels of escort.. 1 tier and 5 tier. Says I purchased it and all but can't claim it or use it. So how much am I out on this one?? LOL I wouldn't miind so much but it's something I did pay for. I see where it says it's up to PS problem but if I paid for it and they accepted and the game acknowledges it's paid for then I think it's on the game makers shoulders. Thank you for your help.
    [email protected]
  • ulvanisulvanis Member Posts: 8 Arc User
    The dev team has made changes that should fix this issue. These fixes will be in the next console release. Let us know if you are still having problems after that release.

    Still having an issue with this pack as well, I asked around the ESD and there was not a single person who has been able to claim it so far. I will update when I am able to claim it. @jewblonsky
  • tmghost7729#8985 tmghost7729 Member Posts: 455 Arc User
    > @ulvanis said:
    > engineerb4#4806 wrote: »
    >
    > The dev team has made changes that should fix this issue. These fixes will be in the next console release. Let us know if you are still having problems after that release.
    >
    >
    >
    >
    > Still having an issue with this pack as well, I asked around the ESD and there was not a single person who has been able to claim it so far. I will update when I am able to claim it. @jewblonsky

    "Next console release" hasn't hit yet, it will when we get next patch, only after that it will be fixed.
  • gmrchk22gmrchk22 Member Posts: 2 Arc User
    I can't claim mine either. I've been trying to but it says my character can't use this item.

    [email protected]
  • engineerb4#4806 engineerb4 Member Posts: 220 Cryptic Developer
    edited January 16
    .
    Post edited by engineerb4#4806 on
    STO Software Engineer
    I build things. Things that make us go.
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