I have for years had this character that I never play any more, because I don't like the species I initially picked for it.
I've also played Champions Online and Neverwinter Online and those two games have had character rerolls for as long as I can remember.
Have anyone seen an official reason posted either in a post or a video by Cryptic (please provide a link)?
I can understand that it might be tricky to make a complete reroll where we could change faction as well as race. But only changeing race should be easier, no? Especially since we are encouraged to buy more species unlocks from the C-store. I would be willing to pay for a race reroll token in the C-store for sure. Even if it only changed the species, not the skills, or career. Just as I know from doing many searches on this topic (without finding an official answer to the question) that a lot of other players would do as well.