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Connection issues again

Nettest times out, pathping says it's going to compute for 350 seconds and then sits there forever. I'm getting booted from the game every few seconds. I go through Comcast and haven't had this issue since hardwiring my computer in instead of using wifi.
DMoNDoR.jpg
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Comments

  • jeremydajaojeremydajao Member Posts: 15 Arc User
    stuck on the launcher as well, no internet or wifi issues on my end.
  • captshintarcaptshintar Member Posts: 2 Arc User
    same
  • jeremydajaojeremydajao Member Posts: 15 Arc User
    yeah all my fleetmates are logged in but I can't get past the launcher even when I put my log in information.
  • gearheart#6296 gearheart Member Posts: 2 Arc User
    Same
  • gearheart#6296 gearheart Member Posts: 2 Arc User
    How long does it take to reboot the login server for heaven's sakes!?
  • cptjimryan#1061 cptjimryan Member Posts: 1 Arc User
    edited August 2017
    forever since theyre too dumb to fix in a timely manner. yet want all that $$$
  • fyerstorm#5276 fyerstorm Member Posts: 2 Arc User
    have had this problem since last night
  • fyerstorm#5276 fyerstorm Member Posts: 2 Arc User
    I would feel better if they had a post at the top of this category that at least acknowledged the problem from their end. All other programs ware working for me except STO
  • ynotwlf32ynotwlf32 Member Posts: 0 Arc User
    Haven't been able to log in myself, launcher is just stuck on logging in since last night
  • arionisaarionisa Member Posts: 1,421 Arc User
    Having just logged in and launched the game with absolutely no problems, I can confirm that the issue has either been fixed, or is not a server problem at all.
    LTS and loving it.
    Ariotex.png
  • ceetee#5651 ceetee Member Posts: 3 New User
    I cannot download the game files once logged into ARC. Please help!
  • geekysoldiergeekysoldier Member Posts: 156 Arc User
    I'm still getting disconnected at the character selection screen
    DMoNDoR.jpg
  • geekysoldiergeekysoldier Member Posts: 156 Arc User
    arionisa wrote: »
    Having just logged in and launched the game with absolutely no problems, I can confirm that the issue has either been fixed, or is not a server problem at all.

    It probably isn't a server issue since one of my friends can still log on. I'm assuming it has something to do with where I'm located or where my connection is getting bounced around to. Really sucks since this seems to happen at least once a year regardless of where I'm living.
    DMoNDoR.jpg
  • sthraxpwesthraxpwe Member Posts: 75 Arc User
    I started having these issues around Midnight EST as well- launcher just searches and searches for the patch server. If it connects (usually after several minutes), it stalls out at the character loading screen.

    This morning I happened to see that Comcast had a fire in New York that burned through one of their core lines and many of the East Coast Comcast customers from DC to Boston were having significant packet loss and latency, if not outright losing internet. I don't know if that is the cause of all this or not, but there it is.
  • geekysoldiergeekysoldier Member Posts: 156 Arc User
    Microsoft Windows [Version 10.0.15063]
    (c) 2017 Microsoft Corporation. All rights reserved.

    C:\WINDOWS\system32>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 1 ms 1 ms 1 ms 10.0.0.1
    2 13 ms 15 ms 13 ms 96.120.96.129
    3 14 ms 13 ms 13 ms po-108-rur202.ogden.ut.utah.comcast.net [68.85.39.173]
    4 15 ms 12 ms 18 ms be-8-ar01.sandy.ut.utah.comcast.net [68.87.170.53]
    5 30 ms 33 ms 33 ms be-33660-cr02.sunnyvale.ca.ibone.comcast.net [68.86.90.145]
    6 33 ms 31 ms 30 ms be-11083-pe02.529bryant.ca.ibone.comcast.net [68.86.84.14]
    7 28 ms 29 ms 31 ms 50.248.118.238
    8 44 ms 34 ms 33 ms be2016.ccr22.sfo01.atlas.cogentco.com [154.54.0.177]
    9 39 ms 41 ms 49 ms be3110.ccr21.slc01.atlas.cogentco.com [154.54.44.142]
    10 41 ms 40 ms 43 ms be3037.ccr21.den01.atlas.cogentco.com [154.54.41.146]
    11 58 ms 62 ms 58 ms be3035.ccr21.mci01.atlas.cogentco.com [154.54.5.90]
    12 64 ms 63 ms 63 ms be2831.ccr41.ord01.atlas.cogentco.com [154.54.42.166]
    13 71 ms 131 ms 70 ms be2717.ccr21.cle04.atlas.cogentco.com [154.54.6.222]
    14 89 ms 88 ms 93 ms be2878.ccr21.alb02.atlas.cogentco.com [154.54.26.130]
    15 111 ms 97 ms 378 ms be2299.ccr31.bos01.atlas.cogentco.com [154.54.43.9]
    16 88 ms 93 ms 164 ms te0-0-1-0.rcr11.b002133-1.bos01.atlas.cogentco.com [154.54.46.134]
    17 101 ms 95 ms 88 ms 38.111.40.114
    18 118 ms 88 ms 184 ms 198.49.243.253
    19 * * * Request timed out.
    20 88 ms 88 ms 88 ms patchserver2.crypticstudios.com [208.95.185.41]

    Trace complete.

    C:\WINDOWS\system32>C:\WINDOWS\system32>



    Microsoft Windows [Version 10.0.15063]
    (c) 2017 Microsoft Corporation. All rights reserved.

    C:\WINDOWS\system32>pathping patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:
    0 DESKTOP-IRNMS4B.hsd1.ut.comcast.net [10.0.0.102]
    1 10.0.0.1
    2 96.120.96.129
    3 po-108-rur202.ogden.ut.utah.comcast.net [68.85.39.173]
    4 be-8-ar01.sandy.ut.utah.comcast.net [68.87.170.53]
    5 be-33660-cr02.sunnyvale.ca.ibone.comcast.net [68.86.90.145]
    6 be-11083-pe02.529bryant.ca.ibone.comcast.net [68.86.84.14]
    7 50.248.118.238
    8 be2016.ccr22.sfo01.atlas.cogentco.com [154.54.0.177]
    9 be3110.ccr21.slc01.atlas.cogentco.com [154.54.44.142]
    10 be3037.ccr21.den01.atlas.cogentco.com [154.54.41.146]
    11 be3035.ccr21.mci01.atlas.cogentco.com [154.54.5.90]
    12 be2831.ccr41.ord01.atlas.cogentco.com [154.54.42.166]
    13 be2717.ccr21.cle04.atlas.cogentco.com [154.54.6.222]
    14 be2878.ccr21.alb02.atlas.cogentco.com [154.54.26.130]
    15 be2299.ccr31.bos01.atlas.cogentco.com [154.54.43.9]
    16 te0-0-1-0.rcr11.b002133-1.bos01.atlas.cogentco.com [154.54.46.134]
    17 38.111.40.114
    18 198.49.243.253
    19 * * *
    Computing statistics for 450 seconds...
    Source to Here This Node/Link
    Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
    0 DESKTOP-IRNMS4B.hsd1.ut.comcast.net [10.0.0.102]
    0/ 100 = 0% |
    1 4ms 0/ 100 = 0% 0/ 100 = 0% 10.0.0.1
    0/ 100 = 0% |
    2 15ms 0/ 100 = 0% 0/ 100 = 0% 96.120.96.129
    0/ 100 = 0% |
    3 18ms 0/ 100 = 0% 0/ 100 = 0% po-108-rur202.ogden.ut.utah.comcast.net [68.85.39.173]
    0/ 100 = 0% |
    4 18ms 0/ 100 = 0% 0/ 100 = 0% be-8-ar01.sandy.ut.utah.comcast.net [68.87.170.53]
    0/ 100 = 0% |
    5 36ms 0/ 100 = 0% 0/ 100 = 0% be-33660-cr02.sunnyvale.ca.ibone.comcast.net [68.86.90.145]
    0/ 100 = 0% |
    6 37ms 0/ 100 = 0% 0/ 100 = 0% be-11083-pe02.529bryant.ca.ibone.comcast.net [68.86.84.14]
    0/ 100 = 0% |
    7 36ms 0/ 100 = 0% 0/ 100 = 0% 50.248.118.238
    0/ 100 = 0% |
    8 --- 100/ 100 =100% 100/ 100 =100% be2016.ccr22.sfo01.atlas.cogentco.com [154.54.0.177]
    0/ 100 = 0% |
    9 44ms 0/ 100 = 0% 0/ 100 = 0% be3110.ccr21.slc01.atlas.cogentco.com [154.54.44.142]
    0/ 100 = 0% |
    10 44ms 0/ 100 = 0% 0/ 100 = 0% be3037.ccr21.den01.atlas.cogentco.com [154.54.41.146]
    0/ 100 = 0% |
    11 --- 100/ 100 =100% 100/ 100 =100% be3035.ccr21.mci01.atlas.cogentco.com [154.54.5.90]
    0/ 100 = 0% |
    12 67ms 0/ 100 = 0% 0/ 100 = 0% be2831.ccr41.ord01.atlas.cogentco.com [154.54.42.166]
    0/ 100 = 0% |
    13 --- 100/ 100 =100% 100/ 100 =100% be2717.ccr21.cle04.atlas.cogentco.com [154.54.6.222]
    0/ 100 = 0% |
    14 89ms 0/ 100 = 0% 0/ 100 = 0% be2878.ccr21.alb02.atlas.cogentco.com [154.54.26.130]
    0/ 100 = 0% |
    15 94ms 0/ 100 = 0% 0/ 100 = 0% be2299.ccr31.bos01.atlas.cogentco.com [154.54.43.9]
    0/ 100 = 0% |
    16 94ms 0/ 100 = 0% 0/ 100 = 0% te0-0-1-0.rcr11.b002133-1.bos01.atlas.cogentco.com [154.54.46.134]
    0/ 100 = 0% |
    17 93ms 0/ 100 = 0% 0/ 100 = 0% 38.111.40.114
    0/ 100 = 0% |
    18 96ms 0/ 100 = 0% 0/ 100 = 0% 198.49.243.253

    Trace complete.

    C:\WINDOWS\system32>


    These are today's results, seems like it does pretty well up until a certain point and then putters out.
    DMoNDoR.jpg
  • ceetee#5651 ceetee Member Posts: 3 New User
    Well whats the explination for me not being able to download the game? I have had this problem since yesterday
  • Here's my results... And I can't even get nettest to work, it just keeps timing out. Is that supposed to happen?

    C:\WINDOWS\system32>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 3 ms 1 ms 1 ms 192.168.1.1
    2 1 ms 2 ms 3 ms 192.168.0.1
    3 * * * Request timed out.
    4 19 ms 10 ms 10 ms dynamic-76-73-171-53.knology.net [76.73.171.53]
    5 11 ms 11 ms 11 ms 216.55.10.61
    6 12 ms 11 ms 12 ms 216.156.16.202.ptr.us.xo.net [216.156.16.202]
    7 14 ms 11 ms 16 ms 207.88.13.131.ptr.us.xo.net [207.88.13.131]
    8 14 ms 14 ms 13 ms be3015.ccr41.ord03.atlas.cogentco.com [154.54.13.169]
    9 14 ms 14 ms 16 ms be2765.ccr41.ord01.atlas.cogentco.com [154.54.45.17]
    10 28 ms 29 ms 28 ms be2717.ccr21.cle04.atlas.cogentco.com [154.54.6.222]
    11 36 ms 35 ms 37 ms be2878.ccr21.alb02.atlas.cogentco.com [154.54.26.130]
    12 39 ms 38 ms 37 ms be2299.ccr31.bos01.atlas.cogentco.com [154.54.43.9]
    13 39 ms 39 ms 39 ms te0-0-1-0.rcr11.b002133-1.bos01.atlas.cogentco.com [154.54.46.134]
    14 38 ms 36 ms 36 ms 38.111.40.114
    15 38 ms 36 ms 39 ms 198.49.243.253
    16 * * * Request timed out.
    17 57 ms 45 ms 56 ms xboxpatchserver.crypticstudios.com [208.95.185.41]

    Trace complete.

    C:\WINDOWS\system32>pathping patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:
    0 SGav.wowway.com [192.168.1.105]
    1 192.168.1.1
    2 192.168.0.1
    3 * * *
    Computing statistics for 50 seconds...
    Source to Here This Node/Link
    Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
    0 SGav.wowway.com [192.168.1.105]
    0/ 100 = 0% |
    1 10ms 1/ 100 = 1% 1/ 100 = 1% 192.168.1.1
    0/ 100 = 0% |
    2 18ms 0/ 100 = 0% 0/ 100 = 0% 192.168.0.1

    Trace complete.

    C:\WINDOWS\system32>
  • ceetee#5651 ceetee Member Posts: 3 New User
    > @coldnapalm said:

    >
    > Well whats the explination for me not being able to download the game? I have had this problem since yesterday
    >
    >
    >
    >
    > It could be an issue with the arc defender. Try downloading and installing the game without using the arc overlay.

    Ok, how do I do that? Even the website installer is linked to ARC
  • arionisaarionisa Member Posts: 1,421 Arc User
    edited August 2017
    While this thread did get the necromancy treatment I'll get this in before it gets closed.

    If that link for some reason doesn't work from these forums, Google "STO stand alone launcher", follow the search result link to either reddit or UFP and select the download link from there. I just followed both of those links and they are still valid.

    My initial link didn't work so try these

    https://ufplanets.com/showthread.php?57240-STO-Standalone-Launcer
    https://www.reddit.com/r/sto/comments/3f4lja/standalone_launcher/
    LTS and loving it.
    Ariotex.png
  • geekysoldiergeekysoldier Member Posts: 156 Arc User
    edited August 2017
    Still happening today, although patching was really fast
    DMoNDoR.jpg
  • legendarylycan#5411 legendarylycan Member Posts: 36,994 Arc User
    arionisa wrote: »
    While this thread did get the necromancy treatment I'll get this in before it gets closed.

    what necromancy? this thread was posted the other day​​
    Like special weapons from other Star Trek games? Wondering if they can be replicated in STO even a little bit? Check this out: https://forum.arcgames.com/startrekonline/discussion/1262277/a-mostly-comprehensive-guide-to-star-trek-videogame-special-weapons-and-their-sto-equivalents

    #LegalizeAwoo

    A normie goes "Oh, what's this?"
    An otaku goes "UwU, what's this?"
    A furry goes "OwO, what's this?"
    A werewolf goes "Awoo, what's this?"


    "It's nothing personal, I just don't feel like I've gotten to know a person until I've sniffed their crotch."
    "We said 'no' to Mr. Curiosity. We're not home. Curiosity is not welcome, it is not to be invited in. Curiosity...is bad. It gets you in trouble, it gets you killed, and more importantly...it makes you poor!"
    Passion and Serenity are one.
    I gain power by understanding both.
    In the chaos of their battle, I bring order.
    I am a shadow, darkness born from light.
    The Force is united within me.
  • arionisaarionisa Member Posts: 1,421 Arc User
    What I get for having multiple tabs open .......
    LTS and loving it.
    Ariotex.png
  • geekysoldiergeekysoldier Member Posts: 156 Arc User
    Still having the issues, not really sure what to do at this point
    DMoNDoR.jpg
  • trv13trv13 Member Posts: 29 Arc User
    What seemed to work for me before was I rebooted my computer then started arc then the STO launcher. Then I left it alone until it finished downloading what it needed.

    I found that sometimes when I used my internet at the same time the launcher was trying to download a lot of stuff that the launcher would stall.


    This might've been a fluke but it is what I observed.
    Well whats the explination for me not being able to download the game? I have had this problem since yesterday
    What do you mean exactly? Arc wont install the STO Launcher? Or the Launcher wont download files?
  • geekysoldiergeekysoldier Member Posts: 156 Arc User
    It has no problem download anything, I just can't seem to stay in the game for more than 10 seconds at a time
    DMoNDoR.jpg
  • arionisaarionisa Member Posts: 1,421 Arc User
    It has no problem download anything, I just can't seem to stay in the game for more than 10 seconds at a time

    Is the game crashing ? Locking up ? Server not responding ?
    Have you gone into your STO directory and checked the log files to see if they tell you anything. Also, in my experience, any time STO crashes, the windows event log will also contain information on what happened. All these things can be used to try and figure out what's causing your problems.

    LTS and loving it.
    Ariotex.png
  • geekysoldiergeekysoldier Member Posts: 156 Arc User
    Server times out
    DMoNDoR.jpg
  • geekysoldiergeekysoldier Member Posts: 156 Arc User
    Well my problem seems to have resolved itself, not sure how but I'm not about to look a gift horse in the mouth
    DMoNDoR.jpg
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