I submitted a ticket for this THREE DAYS AGO and not a single response yet. I purchased some ZEN and when I go to the dilithium exchange it won't allow me to sell it. It gives me some red error message about "recent activity". Needless to say I am highly re-thinking every putting money into this game again if this is going to happen. I just want to use what I paid for with real world money please!
0
Comments
What happened is your account is now on Probation just wait a while for it to wear off, its probably going to be a while. Also anything you buy with it from the store will be bound to account including Master Keys, and if you do get master keys anything from a lockbox will also be bound to account because of the probation.
Fleet leader Nova Elite
Fleet Leader House of Nova elite
@ren_larreck
I have personally never been on probation because I always used my credit card to purchase Zen directly thru the ARC website. Purchasing Zen from Steam definitely triggers the probation period.
A general albeit non accurate useful warning:
As long as you see this red message you described when checking this, or when you see a C-Store warning when trying to buy anything, you are still in probation;
While under probation, I advice you to NOT buy ANYTHING which you intend to EVER sell/trade/move etc.
Also do NOT buy keys (beside for self account only purposes) during probation, probably just in case you'd better not even open lockboxes with keys during the probation term,
as, while I am unsure of the exact details, at least ANYTHING you buy (from C-Store) during probation term, and anything you EVER OPEN with keys bought during probation term, will become FOREVER bound to your account.
This includes lockbox/boxes contents opened by keys bought during probation term too, or, allegedly, any ship etc or R&D pack you buy in probation or open by such keys bound "probation time" keys or anything you buy from C-Store during your probation. (non formally, keys bought during probation have something like "contaminating state" lasting forever, and anything those ever open (and anything else bought from C-Store during probation), becomes bound to your account.)
You may freely buy (if you are a legitimate user/payer off course) services specific for your account (or anything else you want to be ever used only for that account) during the probation term though.
Once probation term is surely over, you can buy keys or other items normally again and those new items (bought after probation ended) will behave normally.
(Item bought during probation or which were results of opening by keys bought during probation, are forever "contaminated" with bound to account status gained for them in probation term. And keys bought during probation will always contaminate items opened by them with this bound to account status they forever will have.)
Still, I hope warning received in time (e.g. before you bought anything which could have been affected)
If the warning came in time for you, and you paid attention to it, then when it's cleared you have no consequences, and meanwhile, as a legitimate user, could buy services for the account itself though, as they did NOT delay the Zen usage.
Seriously though threatening to sue over something like this isn't going to help you, especially when they make clear a probationary period could happen.
@jodarkrider me thinks you may want to see this one.
Star Trek Online volunteer Community Moderator