Game freezes every time I map move, and or gives me a huge error code when crashes

Comments

• salvation4 Member Posts: 1,167 Arc User

  February 2017

  I just started experiencing this two days back did a force verify and nothing..
  
  While moving to another map the transfer screen just freezes so I go into task manager to see STO aint running but in process its there as gameclient.exe..So force close it and have to restart sto..Connecction is perfectly fine..

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• slycere Member Posts: 30 Arc User

  February 2017

  Now I too have this problem. Although it was intermittent before, the last server-side maintenance worsened the situation. As mentioned by the previous posters above, transferring maps will freeze the game and will require a restart. On my part, this mostly happens on the 3rd or 4th "normal map" change (quadrants, sector to social maps and vice versa) and, almost always, after leaving a que and warping back to your originating map. Also, the maps seem to load a lot slower now. It takes longer for the map to render when at 100% than it was going to 100. Also, several times when entering a que, you cannot move for about a minute after the map renders, something I very rarely experienced before but now is almost consistent. As I said, this all happened immediately after the last 7-hour server-side maintenance.

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• thecrusher

  thecrusher#6644

  Member Posts: 41 Arc User

  February 2017

  This is all related to many of the points I already made in this link, and suffice it to say, I as well, have had similar problems, and I'm on a 2G/b p/s ISP on a 10X network for work related purposes, so things on my end are just peachy keen with exception to the massive amount of Server Maintenance that needs to be done by the STO Server Team. Be advised, Developers are NOT members of the Server Team, and in all likelihood have ZERO SAY if any at all, in what goes on in the Server Rooms.
  
  Anyway; here's some background on what's likely causing many of the problems with STO Servers, and should be enough to get the Server Team started on tracing any additional problems with the STO Servers that require resolution:
  
  arcgames.com/en/forums/startrekonline#/discussion/1228674/for-server-team-suggest-completely-separating-toredo-and-standard-ip-protocol-tkt-170220-001259?sso=eyJ1bmlxdWVpZCI6IjExNjQxNDA0OCIsIm5hbWUiOiJ0aGVjcnVzaGVyIzY2NDQiLCJlbWFpbCI6InN0by50aGVjcnVzaGVyQGhhbGJhaWxtYW4uY29tIiwicGhvdG91cmwiOiJodHRwOlwvXC9pbWFnZXMtY2RuLnBlcmZlY3R3b3JsZC5jb21cL2FyY1wvZmRcLzFkXC9mZDFkNDQzYjFhNjg1YjliYWNhODk4YjNkM2EwMWExZjE0NzgxOTA5NzQuanBnIiwicm9sZXMiOiJNZW1iZXIiLCJjbGllbnRfaWQiOiIxNDQzOTY4OTgxIn0%3D+8f02194f6cdb89b6cf27d2ccdbd4cf8ca49d4a05+1487959348+hmacsha1
  
  Let's all work together to make sure the Server Team begins effecting resolutions to the Server Problems as soon as possible in order for EVERYONE to have a better STO experience because the same problems are effecting the STO experience for ALL the players.

  Regards,
  
  - Lifetime Gamer

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• giannicampanella Member Posts: 424 Arc User

  March 2017 edited March 2017

  Dear Cryptical Devulants,
  
  100% of the time, all map transfers crash my game at ~40s, and this has occurred since about 2 weeks ago maybe? It needs to be addressed. Everything is fine on my end. What is happening on your end, Cryptic?
  
  Now it also crashes every first time I 'Engage', immediately upon getting to the Cryptic logo loading screen. The second time it proceeds into game, whereupon it thereafter hangs indefinitely at every single transfer screen. What did you break for run-o-the-mill DX11+ nVidia people (aka practically everyone on PC)?
  
  With love,
  
  Me.

  Greenbird

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• slycere Member Posts: 30 Arc User

  March 2017

  I have similar experiences since the last 2 updates. At 43% the game will randomly hang, and more consistently, after I have been playing for some time (like 30 mins). This happens during map changes (entering/leaving ques, sector-sector change, entering/leaving social zones, visiting the bridge, etc.) These crashes also happen more frequently after I have swapped characters a number of times. All these on top of the oppressive latency I am having that I only experience in this game. It is fast becoming unplayable because of all these glitches. I suspect that, in addition to routing problems with their internal servers, there might also be memory leaks on the client itself.
  
  

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• zeluthas Member Posts: 36 Arc User

  March 2017

  Since a few days ago I also have suddenly issues. Usually when in sector space the game would crash when switching maps, either to another quadrant or when returning to Sol or when entering the Drozana system. It doesn't happen every time but still kind of often. I hadn't any trouble with it before the most recent updates.

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• devilkiller98 Member Posts: 80 Arc User

  March 2017 edited March 2017

  I have also been experiencing this issue for about 4-5 weeks now. It is happening more and more often. Today was the worst yet, I could barely start my Admiralty missions without STO crashing. 3 minutes of play time, and 3 crashes in between! Getting quite annoying! When are you going to look into this Cryptic!

  They say time is the fire in which we burn. Right now, Captain, my time is running out. We leave so many things unfinished in our lives... I know you understand.
  
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• altran3301 Member Posts: 169 Arc User

  March 2017

  giannicampanella wrote: »

  100% of the time, all map transfers crash my game at ~40s, and this has occurred since about 2 weeks ago maybe? It needs to be addressed. Everything is fine on my end. What is happening on your end, Cryptic?
  
  Now it also crashes every first time I 'Engage', immediately upon getting to the Cryptic logo loading screen. The second time it proceeds into game, whereupon it thereafter hangs indefinitely at every single transfer screen. What did you break for run-o-the-mill DX11+ nVidia people (aka practically everyone on PC)?

  
  That's a gross exaggeration, don't you think? Practically everyone?
  Using DX11 NVidia here - no such issue. Many more with no issue either.
  
  "Everything is fine my end" - a little vague. Did you have any drivers update either manually or automatically? Have you used DDU to do a proper clean GFX driver install to rule out problems there? Is everything else up to date? Have you wiped your shader-cache in STO?
  
  The fact that it is happening 100% of the time as you claim, suggests a problem on your end; specifically, on your PC. If you list everything you have tried to prove it's not you, perhaps we can help you get it sorted?

  

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• thecrusher

  thecrusher#6644

  Member Posts: 41 Arc User

  March 2017

  Wow altran3301! Talk about passing the buck. "DDU" ? Seriously? First; DDU isn't officially recognized by any of the OEM's, and... Secondly; While it CAN be useful as a "Last Resort" to remove old drivers and then update or reinstall drivers, when someone says "Everything is fine on my end" that typically means that they've checked all their hardware, drivers, and software, and/or that everything's working on ALL other applications, games, programs, whatever they use on their system. There's nothing "vague" about such a statement being made, but rather, a more appropriate word to describe such a statement would be "efficient" or perhaps "direct" or "to the point" if you want to paraphrase.
  
  I know many of the posters within the community really dislike seeing less informed persons practically attack other posters when they're simply being clear.
  
  Kudos to giannicampanella for making her experience so clearly known to us all.
  
  

  Regards,
  
  - Lifetime Gamer

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• altran3301 Member Posts: 169 Arc User

  March 2017

  thecrusher#6644 wrote: »

  when someone says "Everything is fine on my end" that typically means that they've checked all their hardware, drivers, and software, and/or that everything's working on ALL other applications, games, programs, whatever they use on their system.

  
  No, the exact opposite is usually true - when a forum user (anywhere) states that "everything is fine my end" without at least summarising what they have tried, it invariably means they haven't tried everything, or anything at all.
  I was simply asking for a list of things that have been tried, so we can all see if something has been missed and therefore offer help. If you have nothing useful to add, butt out Mr White Knight. ;-)
  
  

  

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• Unknown

  March 2017

  This content has been removed.
• ekypyros Member Posts: 181 Arc User

  March 2017 edited March 2017

  Seems like that your Game Crash on High CPU/GPU load
  that can be hardware isseu or overheating
  Is only in STO Crashs `? or some other 3d games too ?
  Is STO on a USB Drive ?
  Have Checked Disk for Errors ?
  How often you have Clean your Laptop Fans ? outside and inside
  
  maye make CPU / GPU and MEMORY stresstest in internet it gave serveral Apps that you 100 % know that no hardware broken
  
  how long is the last fresh Windows Installation ago ?
  
  

  Post edited by ekypyros on March 2017

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• kirk2811 Member Posts: 85 Arc User

  March 2017

  zeluthas wrote: »

  Since a few days ago I also have suddenly issues. Usually when in sector space the game would crash when switching maps, either to another quadrant or when returning to Sol or when entering the Drozana system. It doesn't happen every time but still kind of often. I hadn't any trouble with it before the most recent updates.

  
  Same here, game freezes at 40 or 50 percent loading some maps, have to kill client and start again, happens in a daily basis. No other game I have gives me this issue

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• sthe91 Member Posts: 5,976 Arc User

  April 2017 edited April 2017

  I use to crash a lot at the Terran Battlezone, now I can get stuck in a loading screen and not move. In fact that happened a few times during the First Contact Day event, I did what someone suggested and it worked for awhile and then it ceased to work. Sadly one person during the event claimed I AFKed but the reality was I was stuck in a loading screen that never loaded the event map. Please fix this Cryptic and no it is not a problem on my end it is most likely the server. Thanks.

  Where there is a Will, there is a Way.

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• lyskalya Member Posts: 1 Arc User

  April 2017

  same here, crash in loading map at about 40-50%.
  Reintall all graphic pilotes, check all game files many times, by starting with steam, and directly in launcher. everything is clear on my computer, so don't understand what's happen.
  today, can go in the CE, but when leaving the map, crash again .....
  If many people have the problem, I think it's not a problem on player's computer, but a game server problem.

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• infinity

  infinity#3307

  Member Posts: 4 Arc User

  April 2017

  Same here , my game crashes each map change.

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• Unknown

  April 2017

  This content has been removed.
• cadiangate Member Posts: 19 Arc User

  April 2017 edited April 2017

  Yup same as everyone else. Freeze on loading,with occasional in game freezing.
  
  Be nice to see Cryptic do something about it, but I would be surprised if they fix it.

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• Unknown

  April 2017

  This content has been removed.
• warmaker001b Member Posts: 9,205 Arc User

  April 2017

  Having this issue also from different map transfer occasions.
  
  While doing "Smoke and Mirrors" and entered the Kentari Building the game froze on the map transfer screen.
  
  When finishing the last fight in "Smoke and Mirrors" and leaving the instance to go back to the Alpha Quadrant, the game freezes at map transfer screen.
  
  When transwarping to Sol System, the game freezes in the map transfer screen.
  
  When entering Earth Spacedock, the game freezes in the map transfer screen.
  
  This is on a Windows 10 system. I try to wait out these freezes but nothing ever changes. I try to alt tab, nothing happens. I hit CTRL+ALT+DEL and try to bring up the Task Manager, I cannot select it or anything else.
  
  The only way to get out of this is a hard restart of the computer.

  

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• warmaker001b Member Posts: 9,205 Arc User

  April 2017

  Okay, tried this out again while starting "Survivor" mission, even had the latest Nvidia drivers in place, the game freezes up at the map transfer screen from Sector Space to entering the mission starting system.
  
  The game is unplayable.

  

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• warmaker001b Member Posts: 9,205 Arc User

  April 2017

  Tried the game again this time in Safe Mode. The same thing happens.

  

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• garaks31 Member Posts: 2,845 Arc User

  April 2017

  for crashing and freezing issues ,from launcher options - check save mode -
  
  

  

  
  

  https://forum.arcgames.com/startrekonline/discussion/1249570/axanar-locks-in-start-date-for-filming

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• southerlanddo Member Posts: 11 Arc User

  May 2017

  Same problem here,this was also a problem in the past for me,about a year ago.It seemed to clear up for awhile but now since the last update and release of the new season the issue is back.I dont know if contacting cryptic will do any good as I didnt get anywhere the first time around with this issue and just had to ride it out.Im not a tech guy but my comp system is way better than it was then so it shoudnt be anything on my end it has to be cryptic servers or something in between.

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• alyssum01 Member Posts: 14 Arc User

  May 2017

  warmaker001b wrote: »

  Having this issue also from different map transfer occasions.
  
  While doing "Smoke and Mirrors" and entered the Kentari Building the game froze on the map transfer screen.
  
  When finishing the last fight in "Smoke and Mirrors" and leaving the instance to go back to the Alpha Quadrant, the game freezes at map transfer screen.
  
  When transwarping to Sol System, the game freezes in the map transfer screen.
  
  When entering Earth Spacedock, the game freezes in the map transfer screen.
  
  This is on a Windows 10 system. I try to wait out these freezes but nothing ever changes. I try to alt tab, nothing happens. I hit CTRL+ALT+DEL and try to bring up the Task Manager, I cannot select it or anything else.
  
  The only way to get out of this is a hard restart of the computer.

  
  I get the exact same thing. Good to know I'm not the only one.
  
  

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• warmaker001b Member Posts: 9,205 Arc User

  May 2017

  alyssum01 wrote: »

  warmaker001b wrote: »

  Having this issue also from different map transfer occasions.
  
  While doing "Smoke and Mirrors" and entered the Kentari Building the game froze on the map transfer screen.
  
  When finishing the last fight in "Smoke and Mirrors" and leaving the instance to go back to the Alpha Quadrant, the game freezes at map transfer screen.
  
  When transwarping to Sol System, the game freezes in the map transfer screen.
  
  When entering Earth Spacedock, the game freezes in the map transfer screen.
  
  This is on a Windows 10 system. I try to wait out these freezes but nothing ever changes. I try to alt tab, nothing happens. I hit CTRL+ALT+DEL and try to bring up the Task Manager, I cannot select it or anything else.
  
  The only way to get out of this is a hard restart of the computer.

  
  I get the exact same thing. Good to know I'm not the only one.
  

  
  The issue is very off an on. One day I can't do anything. Another day I'm doing queues, quests, transwarping fine. It's very inconsistent and when it's acting up it's just unplayable.

  

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• ashvitto Member Posts: 6 Arc User

  May 2017

  Same problem here . I play since beta and never had such problem . Game is unplayable for me now, at every map transfer i have to close game. Little advice, setup game in windowed mode can avoid reset

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• ashvitto Member Posts: 6 Arc User

  May 2017 edited May 2017

  I Found a solution: activate reduced file In streaming advanced option page. I don't crash anymore. Hope this can help

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• salvation4 Member Posts: 1,167 Arc User

  May 2017

  I just got an AFK penalty for not being able to load into a map!! Thank you very much!!

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• xradris Member Posts: 4 Arc User

  May 2017

  I'll try that, but one thing is sure is after each crash, I verify the integrity of game files on Steam, and it always says 2 files need to be reacquired.
  

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