It seems that if someone uses the probe console in the final phase and it doesn't die, it locks the mission. I have had this happen TWICE and it's hard enough trying to get the datacores without this happening. And you can't keep telling people to not use their probes if they have them because someone will end up doing it just to troll. This has to be fixed!
"Suffer the little ones, lest they rise up and beat you senseless." Druid's Call, from Magic: The Gathering
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Submitted ticket #170323-001826
Update: Got a tepid response from CS that they can't help me or compensate me for the lost rewards. That's sucks, but the worst part is they apparently don't recognize this Polymorphic Viral Probes issue as a bug.
I've since found forum threads going back as far as Nov 2015 mentioning this issue. It's clearly not on the dev's radar, so everyone that has this issue needs to raise a Bug! so we can get their attention.
http://forum.arcgames.com/startrekonline/discussion/1207788/gateway-to-grethor-fails-to-complete
http://forum.arcgames.com/startrekonline/discussion/1208297/stuck-polymorphic-viral-probes-bugs-gateway-2-grethor-stf
http://forum.arcgames.com/startrekonline/discussion/1221080/gateway-to-grethor-advanced-bugged
http://forum.arcgames.com/startrekonline/discussion/1225817/gateway-to-grethor-probe-bugged
http://forum.arcgames.com/startrekonline/discussion/1209883/gateway-to-grethor-advanced-no-enemy-npcs-to-trigger-mission-completion
http://forum.arcgames.com/startrekonline/discussion/comment/13137860#Comment_13137860
http://forum.arcgames.com/startrekonline/discussion/1229799/gateway-to-grethor-polymorphic-probe-glitch (this thread)