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Forums > Home› Support› PC Gameplay Bug Reports

Personnel Reward - "EMH Mk I" + "Law" + "Kobali Warfare Specialist" > does not open

preikopreiko Member Posts: 316 Arc User
edited November 2016 in PC Gameplay Bug Reports
Release Notes: October 25th, 2016

Episodes "A Fistful of Gorn," "All That Glitters," and "A New Warfare" have been updated so that players
can select a Duty Officer reward on replay.
If the player has somehow lost the unique Duty Officer granted on first play, the player will receive a
new copy of that Duty Officer otherwise, the player will receive a rare random Duty Officer.

Yes , you can obtain multible Copies of that boxes by playing these missions, they are stored in your inventory.

No , not a single Character on my Account (of any Faction or Race) was able to open any Box
when I receives a new copy of that Duty Officer Box, it did not received any Duty Officer of any rarity.


[Personnel Reward - "EMH Mk I"]
[RewardPackOpenFailure] You must make room in your duty officer roster to complete the transfer of this new officer.

[Personnel Reward - "Law"]
[RewardPackOpenFailure] You must make room in your duty officer roster to complete the transfer of this new officer.

[Personnel Reward - "Kobali Warfare Specialist"]
[RewardPackOpenFailure] You must make room in your duty officer roster to complete the transfer of this new officer.


I made sure to have more than enough room.


Did anyone had the same problem ?
in Addition : Cryptic missed

[Duty Officer Requisition - Dominion Cadre] - Reward when completing the mission “Facility 4028”

"Kudak'ika" - ( Rare ) - Jem'Hadar - Energy Weapons Officer

"Omet'Etan" - ( Rare ) - Jem'Hadar - Projectile Weapons Officer

"Dathan" - ( Very Rare ) - Vorta - Biochemist

Comments

  • scrooge69scrooge69 Member Posts: 1,108 Arc User
    confirmed here
    [SIGPIC][/SIGPIC]
  • ltminnsltminns Member Posts: 12,572 Arc User
    And you are surprised at this? :)
    'But to be logical is not to be right', and 'nothing' on God's earth could ever 'make it' right!'
    Judge Dan Haywood
    'As l speak now, the words are forming in my head.
    l don't know.
    l really don't know what l'm about to say, except l have a feeling about it.
    That l must repeat the words that come without my knowledge.'
    Lt. Philip J. Minns
  • interdictor2012interdictor2012 Member Posts: 2 Arc User
    Yes I have the same issue.
  • childoflibertychildofliberty Member Posts: 5 Arc User
    edited December 2016
    I'm having the same problem with "Law", haven't gotten to the others yet.
  • saber1973asaber1973a Member Posts: 1,225 Arc User
    There are many "unique" things in STO - meaning - you can equip only one of them at the time... It looks like those special DOFFs are included...
    The only thing like that, that can be worked around is ground gear - you can equip unique items on different BOFFs/captain...
  • childoflibertychildofliberty Member Posts: 5 Arc User
    Saber1973a, "Law" box description says if you already have "Law" in your roster, you will receive a random rate Romulus Duty Officer instead.
    The whole point of it being a reward for a repeatable mission is so you can get rare Romulus Duty Officers, while the "Law" you get for the first run is Very Rare Quality, not Rare.
  • childoflibertychildofliberty Member Posts: 5 Arc User
    Is bumping allowed? This thread needs to be dealt with, not fade into the boards. Staff needs to acknowledge the issue and make efforts to remedy it, but they won't know if this becomes many pages deep into the boards.
  • byozuma#0956 byozuma
    byozuma#0956
         Member Posts: 502 Arc User
    Yeah, the problem here has to do with the last sentence of the crate "random duty officer". The crate is trying to give you the unique duty officer even though you already have it, it isn't detecting that you already have that duty officer and it should be giving you the random one instead. And yes, I've tested this myself on PS4, doesn't work there either.
    oldracesbanner.jpg
  • childoflibertychildofliberty Member Posts: 5 Arc User
    What is needed to get some attention to the issue? Sadly PS4 doesn't have a way to file a glitch report from in-game, and its forum defaults to the PC forum, making it harder to get issues addressed.

    This issue is at least 2 months old without being even acknowledged as a "Known Issue" by Arc nor STO. It needs to get some attention, even if it is simply being listed as a known issue and a "We are looking into the matter" comment. I get that they can't fix every little problem instantly, but currently it seems like the don't even know the problem exists or are completely ignoring it because few people care.
  • tirpider#8006 tirpider
    tirpider#8006
         Member Posts: 38 Arc User
    bump disguised as confirmation?

    [Personnel Reward - "EMH Mk I"] and [Personnel Reward - "Kobali Warfare Specialist"] both fail to open as a replay award for me as well.

  • zodinko1zodinko1 Member Posts: 4 Arc User
    I cant get Dominion Cadre from Facility 4028 mission replay on Xbox One. it doesn't appear in the reward options.
  • sertainkellsertainkell Member Posts: 14 Arc User
    [Personnel Reward - "Kobali Warfare Specialist"]
    [RewardPackOpenFailure] You must make room in your duty officer roster to complete the transfer of this new officer.

    I'm having this problem. I actually already have a Kobali Warfare Specialist that I transferred from another of my characters on my account...it was account based not character. But this new one I got i can't open even though the NAME of the specialist is different.
  • erismeierismei Member Posts: 2 Arc User
    Got the same roblem with EMH Mk I
  • preikopreiko Member Posts: 316 Arc User
    Hi everyone,

    i got a answer on my ticket

    they basicly sad ... it is working ... you doing it wrong ... looks like
    i have to write another ticket ....

    thank you guys for confirming
  • childoflibertychildofliberty Member Posts: 5 Arc User
    I'd write a ticket if I even knew how. Doesn't even seem to be such an option directly on PS4, and that makes it harder to get help. Also, 3 months to address preiko's ticket, only to blame the players is plain stupid.
  • preikopreiko Member Posts: 316 Arc User
    edited January 2017
    childofliberty wrote: »
    I'd write a ticket if I even knew how. Doesn't even seem to be such an option directly on PS4, and that makes it harder to get help. Also, 3 months to address preiko's ticket, only to blame the players is plain stupid.

    www.arcgames.com/
    --> Support Tab
    > https://support.arcgames.com/
    > Login (star trek online login name (email) and passwort)

    Buttons:
    Contact Support ( upper blue button )

    Submit a Ticket ( grey button )

    write away

    you will get a more or less standard answer back
    that most of the time not fit your Bug discription at all

    just as a "we got your message" mail
    with the following:
    The best way for us to ensure that this is resolved as quickly as possible is for you to directly submit an in-game bug report with your findings especially with the items that are not working properly by selecting 'Bug Report' from the list of available help options. This ensures that our developer and quality assurance teams receive all of the information they need to properly investigate the cause of a given issue. Though the QA team will not directly respond to individual bug reports, all submissions are reviewed, and our developers will work to resolve the issue as soon as possible.

    We apologize for the inconvenience. Let us know if you have any other inquiries.

    Have Fun
    Post edited by preiko on
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