Deleting mail causes crash

sierra078 · December 2016

This has now happened three times in the last ten minutes. I switch characters and click select all mail then click delete and bam! crash to desktop. Is it just me? Cause last time it did this I verified the files and it didn't seem to help. Hopefully the next patch will address the issue. Anyone else having this issue?

ash352 · December 2016

I've been having it since before the winter event started and have resorted to just spending the time to just mash the single delete button now. There's also been a bug report thread up but doesn't seem like anything's happened in terms of tracking down the issue for a fix.

davefenestrator · December 2016

PC, Xb1, or PS4?

I have not had this happen deleting mails individually on PC. If this is on PC it's probably tied to the select all + delete marked.

sierra078 · December 2016

Oh pc version, i'm too cool for consoles...

ryghan · December 2016

Yes, it's happened to me when I try to delete more than one at a time...so I just started deleting one at a time. Pain in the butt, but it works without booting me...so.....

centaurianalpha · December 2016

Pretty much anything can cause a crash since AoY rolled out. ESD is almost a guaranteed crash, and 1st City to a slightly lesser degree; using any GUI while in a fleet holding or Winter Wonderland is asking for a crash...

davefenestrator · December 2016

centaurianalpha wrote: »

Pretty much anything can cause a crash since AoY rolled out. ESD is almost a guaranteed crash, and 1st City to a slightly lesser degree; using any GUI while in a fleet holding or Winter Wonderland is asking for a crash...

Are you overclocking the CPU or GPU? Is your GPU AMD or nVidia?

I have not had any of that happen, ever. My system is an i5-2500 at stock, GTX 980ti at stock, 8 GB RAM, Windows 7.

seaofsorrows · December 2016

After reading this thread, I tried it..

Crash to desktop, just as you described.

Very strange.

On the bright side, it did actually delete the emails and it didn't seem to damage any of the game files.. you just log back in and go on playing. Still, it's kinda weird. STO may have it's bugs, but I can't remember the last time the game has crashed on me, that never happens.

meimeitoo · December 2016

seaofsorrows wrote: »

After reading this thread, I tried it..

Crash to desktop, just as you described.

Very strange.

^^ Exact same here.

On the bright side, it did actually delete the emails and it didn't seem to damage any of the game files.. you just log back in and go on playing. Still, it's kinda weird. STO may have it's bugs, but I can't remember the last time the game has crashed on me, that never happens.

^^ Exact same here.

ryghan · December 2016

It only started happening to me a wwek or so ago - I figured they would get the "tickets"/crash reports and sort it out sooon. Until then, I'll just delete mail one at a time...heh.

fruitvendor12 · December 2016

Known bug if you are reclaiming exchange items and then do a mass delete.

thunderfoot · December 2016

This happened to me earlier today. Attempted to Delete more than one email at a time and Bam! Logged back in on same char and all the emails were gone. No damage to any of the client files, either. Until I am notified all my emails are going to be deleted one by one. Just like in the old days.

narxes081206 · December 2016

Been happening to me for a while now. Deleting one at a time as mentioned works, but it's tedious!

centaurianalpha · December 2016

Are you overclocking the CPU or GPU? Is your GPU AMD or nVidia?

None of the above; I'm running Intel integrated graphics on a 3.5Ghz I3 DuoCore, stock standard. I'm only running the 32-bit version of Win 7 Pro, so my comp only gets to use about 3.5Gb of the 8Gb RAM I have installed, but that was never a problem before the AoY & updated graphics rollout, and I've got 40Mbps down/5Mbps up 'net hookup...

davefenestrator · December 2016

centaurianalpha wrote: »

Are you overclocking the CPU or GPU? Is your GPU AMD or nVidia?

None of the above; I'm running Intel integrated graphics on a 3.5Ghz I3 DuoCore, stock standard. I'm only running the 32-bit version of Win 7 Pro, so my comp only gets to use about 3.5Gb of the 8Gb RAM I have installed, but that was never a problem before the AoY & updated graphics rollout, and I've got 40Mbps down/5Mbps up 'net hookup...

Hmm, does the PC have a PCI-E slot so you could add a used nvidia 750ti or a new 1050? intel's drivers aren't the best for gaming.

(I mention those cards since both use under 75 watts power and standard models do not need a power supply with a 6-pin connector, they get all of their power from the PCI-E slot.)

seaofsorrows · December 2016

He's not crashing because of a system or driver issue.. it's a game bug. I have a very high end PC and a nice gaming laptop all with excellent hardware and totally up to date drivers and I can replicate this crash every time on both systems.

It's a game issue, not his PC.

wendysue53 · December 2016

I had it happen once. after that I just started deleting a couple at a time or doing it one at a time. seems to be okay that way.

storules · December 2016

It happened to me 2x already? Not sure if the Tuesday patch fixed anything?

davefenestrator · December 2016

seaofsorrows wrote: »

He's not crashing because of a system or driver issue.. it's a game bug. I have a very high end PC and a nice gaming laptop all with excellent hardware and totally up to date drivers and I can replicate this crash every time on both systems.

It's a game issue, not his PC.

True for deleting mail, but I was replying to this thread sidetrack:

Pretty much anything can cause a crash since AoY rolled out. ESD is almost a guaranteed crash, and 1st City to a slightly lesser degree; using any GUI while in a fleet holding or Winter Wonderland is asking for a crash...

... which sounds more like "nothing works"

seaofsorrows · December 2016

davefenestrator wrote: »

True for deleting mail, but I was replying to this thread sidetrack:

Pretty much anything can cause a crash since AoY rolled out. ESD is almost a guaranteed crash, and 1st City to a slightly lesser degree; using any GUI while in a fleet holding or Winter Wonderland is asking for a crash...

... which sounds more like "nothing works"

Ah.. my apologies, I missed that.

centaurianalpha · December 2016

Hmm, does the PC have a PCI-E slot so you could add a used nvidia 750ti or a new 1050? intel's drivers aren't the best for gaming.

(I mention those cards since both use under 75 watts power and standard models do not need a power supply with a 6-pin connector, they get all of their power from the PCI-E slot.)

I'm told the i3 CPU isn't great for gaming, either, but I was playing STO on a socket 478 Prescott processor for years before that with no issues. I knew my Intel graphics was only a temporary cost savings when I bought the CPU; I guess it's time to break out my wallet for something like an R9 pci-e card, though I'm pretty sure it won't fix the serious lag associated with the main social hubs in-game (ESD, !st City, DS9). And switching between fleet holdings is taking absurdly long, also resulting in crashes occasionally; it can take more than a full minute for each map change, with the splash screen returning even after my 'toon appears on the map. It's really time for Cryptic to update the way fleet maps are handled by the game engine; maybe the K-13 addition is now pushing the limits of the code for this function...

Deleting mail causes crash

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