test content
What is the Arc Client?
Install Arc

Will The Kelvin Timeline Admiral Uniform Be Added To The C-Store?

kerberos#9304 kerberos Member Posts: 13 Arc User
Is there any chance of the Kelvin Timeline Admiral uniform being added to the C-Store or anything?

I redeemed the item but there was a problem with it, after contacting Arc support, they said they could not do anything about.

So I just wanted to hear everyone's thoughts on whether the Kelvin Timeline Admiral will be added to the C-Store.
Post edited by kerberos#9304 on

Comments

  • salazarrazesalazarraze Member Posts: 3,794 Arc User
    What was the problem after you redeemed it?
    When you see "TRIBBLE" in my posts, it's because I manually typed "TRIBBLE" and censored myself.
  • officerbatman81officerbatman81 Member Posts: 2,761 Arc User
    Lemme guess, it only had Admiral rank?
  • kerberos#9304 kerberos Member Posts: 13 Arc User
    edited August 2016
    I redeemed the item from the Promotions on the C-Store, but I was in a hurry as I was packing to go on Holiday and I had only just seen the promotion.

    So once I redeemed the uniform I logged straight off to continue to pack my things.

    I did not check anything after that as I did not think there would be a problem, so when I got back 2 weeks later, and when I logged back on I could not find my uniform.

    So I contacted Arc support, and they said that I did not redeem the uniform, and that it was my fault not theirs, even though I did redeem the uniform because it was still on my promotions tab showing that it had been redeemed.

    So after many days of going back and fourth I gave up when I logged back onto my character and there was no sign of the uniform in my promotions tab.

    So I imagine they deleted it or it was removed when the promotion ended.

    All they said was that there would be different promotions later on, totally missing the point as to what I was saying, but yeah, Star trek Online everybody lol

    But I just wonder if they are going to add it for the C-Store, like they did with the Wrath Of Khan uniform set
    Post edited by kerberos#9304 on
  • nikeixnikeix Member Posts: 3,972 Arc User
    My guess is it'll appear for a couple days every now and then. Just have to watch for another chance if Support doesn't come through.
  • salazarrazesalazarraze Member Posts: 3,794 Arc User
    edited August 2016
    I actually redeemed it and it has never shown up in my promotions tab since the promotion ended. When I go to the tailor, though, it's actually there.

    EDIT: Decided to dig around and wanted to make sure that you are checking under Uniform->Loose Jacket on Federation characters only, obviously.
    When you see "TRIBBLE" in my posts, it's because I manually typed "TRIBBLE" and censored myself.
  • kerberos#9304 kerberos Member Posts: 13 Arc User
    edited August 2016
    I went through everything, I submitted all the evidence to support, including screen caps, log times, I even ended up speaking to one of the head Games Masters and one of the game Managers.

    But, no good. I was just told that they would not do anything about it, I can't do anything through any legal means because I don't have the money to back it up, so unfortunately I had to miss out.

    I'm not the only one apparently having this problem, I have seen a few redditors having similar problems but, we can't do anything about it, which sucks.

    We pretty much all got the same response.

    I am just hoping enough people put it out there so we can get the uniform added to the C-Store.

    I wanted it for roleplaying because I have the Kelvin TImeline Intel Class Dreadnaught, and I have called it the U.S.S. Vengeance, so that is why I pursued this problem as far as I could go.
  • theotherscotty#9105 theotherscotty Member Posts: 385 Arc User
    I hope it'll be added to the C-Store at some point. I was away from the game for a long time due to real life problems I had to deal with, so I missed out on it.
  • salazarrazesalazarraze Member Posts: 3,794 Arc User
    "legal means"

    Yeah right.
    When you see "TRIBBLE" in my posts, it's because I manually typed "TRIBBLE" and censored myself.
  • kerberos#9304 kerberos Member Posts: 13 Arc User
    edited August 2016
    I'm in the UK, so there are certain way's digital promotions are supposed to be run, so I could not follow that up.

    So yeah, it was right.

    But I did not put this question up to go into what has happened in the past.

    You asked what was the problem I had and I answered it, I am not debating with you or anyone as to what or why it happened, I just wanted to know from other people, that did they think the Uniform will be added to the C-Store.

    So please just stick to the question asked, thank you.
  • salazarrazesalazarraze Member Posts: 3,794 Arc User
    edited August 2016
    Really, bringing up legal action is pathetic. I encourage yout to post your pictures of your redeemed uniform on your promotions tab. Something may yet come of it. Even though this area isn't for bug reporting. It is relevant.

    EDIT: Better yet, create a new post in the bug reports section too. Pictures and all.
    When you see "TRIBBLE" in my posts, it's because I manually typed "TRIBBLE" and censored myself.
  • kerberos#9304 kerberos Member Posts: 13 Arc User
    Alright I will post the pictures in the bug section tab, it's worth a shot.

    Thank you
Sign In or Register to comment.