I cant't even use the Foundry...

rllaillieu · August 2015

So, to begin explaining my problem, I am forced to use my old, laggy, total POS computer because the Windows 10 I have on my new computer is "currently not supported by STO". Anyway, so with my old computer, I have to use a command code to even play the game. I have tried several times to access the Foundry editing system and I always get the neverending loading message. After thirty minutes of waiting, it gets pretty old. So, until you can resolve your Windows 10 problem, would someone kindly help me with this problem of mine?

markhawkman · August 2015

Do you have patch on demand enabled? if so turn it off. this will cause the game to load a mega patch, but if you DON'T the foundry will behave weirdly as it attempts to patch things while you are trying to use it... this does not go very well at all.

rllaillieu · September 2015

markhawkman wrote: »

Do you have patch on demand enabled? if so turn it off. this will cause the game to load a mega patch, but if you DON'T the foundry will behave weirdly as it attempts to patch things while you are trying to use it... this does not go very well at all.

Well, I have no clue. I'm not the best with computers. But my Foundry won't even get past the part where I try to access a project that I haven't even begun and it tells me it's patching in all the information. I'm now using Win 10 and a new computer, so I'm screwed either way.

markhawkman · September 2015

yeah, your problem is that on-demand patching is turned on. Eventually it'll patch everything and you'll be good.

rllaillieu · September 2015

markhawkman wrote: »

yeah, your problem is that on-demand patching is turned on. Eventually it'll patch everything and you'll be good.

I'd agree, if I hadn't had problems with STO and the Foundry since that fateful evening of October 14th, 2014, when Delta Rising threw my computer for a massive loop. I'm honestly disinclined to even use the Foundry at this point as a passive aggressive protest against their bs policies

primar13 · September 2015

To Disable ODP

- Open the Star Trek Online Launcher
- Hit the Options Button
- Deselect the On Demand Patching Checkbox
- Hit the Save Button
- Launcher will restart
- Patch
- PROFIT

rllaillieu · March 2016

So, rebooting this thread, because I still can't use the Foundry. It just sits and loads. It has never gotten past the whole "we're booting up the editing system now" mini-window. I have a computer that is still less than a year out of the box, I don't see why I'm having this issue. Please, can I get one of you lovelies to help (other than the dudes who suggested that it was my patch thing, that's far from the problem)? I don't want to have to deal with the support team again, I find them to be all but useless. Last time I contacted them, they blamed it on my Win 10 software and I wound up asking a friend to fix the problem. Please, I just want to create missions. That's all. Is that too much to ask for at this point? I will give people EC or something in-game if they can come up with a proper solution, I just want this to be fixed.

markhawkman · March 2016

Are you sure you turned off the on-demand patching? Also have you tried leaving it there for an 30 minutes or so just to see what would happen?

rllaillieu · March 2016

markhawkman wrote: »

Are you sure you turned off the on-demand patching? Also have you tried leaving it there for an 30 minutes or so just to see what would happen?

Dude, I have left that thing running for an hour and a half and got nothing either way. It's not the patching.

spiritwalker1969 · March 2016

It sounds as if the game is hanging during startup and this could be a corrupt or missing file. I realise that you will have probably patched the game regularly, as we all do after maintenance etc, but have you tried force verifying the game files? The reason I ask is that the foundry core files may not always be included in the patch process and you may have a corrupt file or even an empty file which is stalling the process. (An empty file could pass any check that simply looks for the file to be present but the force verify which compares the local files with the server should detect the problem)

The only other option I would suggest without actually being able to see the issue happening and looking at resource usage etc for myself would be to do a complete reinstall - i.e. uninstall the game, manually remove all renmants then clean reinstall.
If you need any help with removing all the renmants from your system, feel free to ask and I will gladly provide step by step instructions.

BTW, what are the issues specific to windows 10? - I have run windows 10 64 bit from launch without major issue, there are a few work arounds which address problems with windows 10 itself but afaik no game specific issues apart from those which are related to graphics drivers.

rllaillieu · March 2016

@spiritwalker1969 I may end up doing the uninstall and reinstall when I get the time, but the Win 10 issues are primarily in the daily crashes and the fact that I am still forced to run Safe Mode to get it to go past the logo screen. I also still get a flash of blue screen in the window.

spiritwalker1969 · March 2016

rllaillieu wrote: »

@spiritwalker1969 I may end up doing the uninstall and reinstall when I get the time, but the Win 10 issues are primarily in the daily crashes and the fact that I am still forced to run Safe Mode to get it to go past the logo screen. I also still get a flash of blue screen in the window.

Couple of things you could try
(i) change the superfetch service startup in windows - the service in win10 is bugged and starts random processes which reserve RAM and can also utilise the internet, not exactly what you need when playing online games.
Control Panel\All Control Panel Items\Administrative Tools - look for services and double click, scroll down the list and look for superfetch, right click on superfetch and select properties, in the window which opens there is a box with a drop down list which is marked startup type - change this to manual & hit apply. This will stop superfetch opening unwanted apps and using system resources.
(ii) Open task manager and go to the startup tab, this will give you a list of all apps and utilities which start with windows (most have been forced on you by software and are not needed). Disable everything labelled as adobe, nero, spotify, google, steam or quicktime. These don't need to start with windows as you will not use them every day and having them resident in RAM is a waste of resources.

These will at the least free up some system resources and might make things a touch smoother. I suspect the safe mode issue will probably be graphics related and may have to wait for AMD & Nvidia to hotfix their drivers. Have you tried forcing DX9 from the launcher command line? If not try entering -d3d9 into the command line at the bottom of the options screen on the launcher.

Hope these help.

rllaillieu · March 2016

spiritwalker1969 wrote: »

rllaillieu wrote: »

@spiritwalker1969 I may end up doing the uninstall and reinstall when I get the time, but the Win 10 issues are primarily in the daily crashes and the fact that I am still forced to run Safe Mode to get it to go past the logo screen. I also still get a flash of blue screen in the window.

Couple of things you could try
(i) change the superfetch service startup in windows - the service in win10 is bugged and starts random processes which reserve RAM and can also utilise the internet, not exactly what you need when playing online games.
Control Panel\All Control Panel Items\Administrative Tools - look for services and double click, scroll down the list and look for superfetch, right click on superfetch and select properties, in the window which opens there is a box with a drop down list which is marked startup type - change this to manual & hit apply. This will stop superfetch opening unwanted apps and using system resources.
(ii) Open task manager and go to the startup tab, this will give you a list of all apps and utilities which start with windows (most have been forced on you by software and are not needed). Disable everything labelled as adobe, nero, spotify, google, steam or quicktime. These don't need to start with windows as you will not use them every day and having them resident in RAM is a waste of resources.

These will at the least free up some system resources and might make things a touch smoother. I suspect the safe mode issue will probably be graphics related and may have to wait for AMD & Nvidia to hotfix their drivers. Have you tried forcing DX9 from the launcher command line? If not try entering -d3d9 into the command line at the bottom of the options screen on the launcher.

Hope these help.

Um, I suck with technobabble, so all of this made zero sense to me...

spiritwalker1969 · March 2016

rllaillieu wrote: »

spiritwalker1969 wrote: »

rllaillieu wrote: »

@spiritwalker1969 I may end up doing the uninstall and reinstall when I get the time, but the Win 10 issues are primarily in the daily crashes and the fact that I am still forced to run Safe Mode to get it to go past the logo screen. I also still get a flash of blue screen in the window.

Couple of things you could try
(i) change the superfetch service startup in windows - the service in win10 is bugged and starts random processes which reserve RAM and can also utilise the internet, not exactly what you need when playing online games.
Control Panel\All Control Panel Items\Administrative Tools - look for services and double click, scroll down the list and look for superfetch, right click on superfetch and select properties, in the window which opens there is a box with a drop down list which is marked startup type - change this to manual & hit apply. This will stop superfetch opening unwanted apps and using system resources.
(ii) Open task manager and go to the startup tab, this will give you a list of all apps and utilities which start with windows (most have been forced on you by software and are not needed). Disable everything labelled as adobe, nero, spotify, google, steam or quicktime. These don't need to start with windows as you will not use them every day and having them resident in RAM is a waste of resources.

These will at the least free up some system resources and might make things a touch smoother. I suspect the safe mode issue will probably be graphics related and may have to wait for AMD & Nvidia to hotfix their drivers. Have you tried forcing DX9 from the launcher command line? If not try entering -d3d9 into the command line at the bottom of the options screen on the launcher.

Hope these help.

Um, I suck with technobabble, so all of this made zero sense to me...

Ok best to leave it alone if you are not 100% confident.

btgbullseye · April 2016

Just an FYI, I have the exact same issue, but I'm running Windows 7.

raghib18 · August 2016

anybody find a resolution for this?

I've disabled patch on demand, forced verification, done full uninstall and reinstall, and even double checked to make sure that STO was on my exemptions list for my firewall. Just really frustrating at this point.

wendysue53 · August 2016

You need to update your Win 10 and any secondary programs you think it may use. STO works better with Win 10 and the activity is quicker. As for download speed on your Foundry, sounds like the issue may be your server connectivity and not your OS. Might even be that "older system" you're trying to cram the game into. They've updated several parts of STO to be used with newer tech. Foundry may be one of them, though I hear some people still use Win 7 with it - although I can't see how they even access the internet with that dinosaur.

update:

Forgot to mention that Win 10 works best on a new computer actually made to run Win 10, and not an older system 'upgraded' to W10, as that causes unspecified errors with a lot of things.

It may be something as simple as your hardware (I didn't look to see if you listed that above).

drazursouthclaw · August 2016

OP - I was in the same position, and was told all the same useless stuff (well it didn't work, what other word should I use?) that you were in this thread. For instance, I tried it with On Demand Patching On, and also with it Off, and it made no difference.

My Foundry *did* patch, eventually - it just took 7 hours. And seeing as you get booted after 1/2 hour of non-activity, that meant 14 sessions for me.

Reinstalling will force you to start the entire process all over again, so I would avoid that if at all possible.

wendysue53 · August 2016

drazursouthclaw wrote: »

OP - I was in the same position, and was told all the same useless stuff (well it didn't work, what other word should I use?) that you were in this thread. For instance, I tried it with On Demand Patching On, and also with it Off, and it made no difference.

My Foundry *did* patch, eventually - it just took 7 hours. And seeing as you get booted after 1/2 hour of non-activity, that meant 14 sessions for me.

Reinstalling will force you to start the entire process all over again, so I would avoid that if at all possible.

exactly. Foundry updates are massive. Forgot about that. took all day the first time I did it.

raghib18 · August 2016

Ah. well, guess I'll just do that while I re-watch some TNG. Thanks for the feedback!

markhawkman · August 2016

wendysue53 wrote: »

drazursouthclaw wrote: »

OP - I was in the same position, and was told all the same useless stuff (well it didn't work, what other word should I use?) that you were in this thread. For instance, I tried it with On Demand Patching On, and also with it Off, and it made no difference.

My Foundry *did* patch, eventually - it just took 7 hours. And seeing as you get booted after 1/2 hour of non-activity, that meant 14 sessions for me.

Reinstalling will force you to start the entire process all over again, so I would avoid that if at all possible.

exactly. Foundry updates are massive. Forgot about that. took all day the first time I did it.

I usually patch it when I'm not planning to use the computer for a while. That way it can sit there and do it's thing while I do stuff elsewhere

jaguarskx · August 2016

rllaillieu wrote: »

So, to begin explaining my problem, I am forced to use my old, laggy, total POS computer because the Windows 10 I have on my new computer is "currently not supported by STO".

I believe there has been many complaints about recent updates in Windows 10 that has caused issues when attempting to launch the game using Arc.

I have Windows 10 and I do not use Arc since it was launched. Instead I always launch the game by running the executable file (*.exe). Unfortunately, I do not know the name of the EXE file off the top of my head.

duncanidaho11 · August 2016

jaguarskx wrote: »

rllaillieu wrote: »

So, to begin explaining my problem, I am forced to use my old, laggy, total POS computer because the Windows 10 I have on my new computer is "currently not supported by STO".

I believe there has been many complaints about recent updates in Windows 10 that has caused issues when attempting to launch the game using Arc.

I have Windows 10 and I do not use Arc since it was launched. Instead I always launch the game by running the executable file (*.exe). Unfortunately, I do not know the name of the EXE file off the top of my head.

It's in the program files folder for STO. I just have a shortcut to it on my desktop.

jaguarskx · August 2016

duncanidaho11 wrote: »

It's in the program files folder for STO. I just have a shortcut to it on my desktop.

Yeah, the EXE file is simply called "Star Trek Online". It's been awhile since I looked in the game's directory. Just create a shortcut and put it on your desktop. Hopefully you will then be able to launch the game until Cryptic gets around to fix whatever Microsoft's updates broke.

Gotta hand it to MS for making all updates automatic and mandatory. Kinda makes me want to reinstall Windows 7.

lucianazeta · August 2016

wendysue53 wrote: »

I hear some people still use Win 7 with it - although I can't see how they even access the internet with that dinosaur.

You almost make it sound like Windows 7 is some piece of TRIBBLE software on the level of Vista, when in reality it runs perfectly fine as an OS, and lacks many of the extremely annoying functions that you're forced to deal with in Windows 10.

wendysue53 · August 2016

lucianazeta wrote: »

wendysue53 wrote: »

I hear some people still use Win 7 with it - although I can't see how they even access the internet with that dinosaur.

You almost make it sound like Windows 7 is some piece of **** software on the level of Vista, when in reality it runs perfectly fine as an OS, and lacks many of the extremely annoying functions that you're forced to deal with in Windows 10.

It has a tendency to TRIBBLE-out with newer tech and programs, including most interenet browsers and webpages. That is all I ment. It simply can not handle most of it. It was good for its age.

It came out in 2009. Much of STO will run on it, but some of the programming has been upgraded and runs the risk of crashing with win 7. In particular, the graphic rendering can be a problem for win 7, resulting in a stutter or vanishing objects.

That doesn't mean it will.

(edit)

(Old Stats)
Bare Minimum Original specs for STO:

OS: Windows XP SP2 / Windows Vista / Windows 7
CPU: Intel Core 2 Duo 1.8 Ghz AMD Athlon X2 3800
Memory: 1 GB RAM
Video: NVIDIA GeForce 7950 / ATI Radeon X1800 / Intel HD Graphics
Sound: DirectX 9.0c Compatible Soundcard
DirectX: Version 9.0c or Higher
HDD: 8 GB Free Disk Space
Network: Internet Broadband Connection Required
DISC: 6X DVD-ROM

These stats have since changed, but was unable to locate the new requirements. They change some with every update. These above were from back in late 2009 - early 2010.

I'm sure someone else can list the new ones, though not all of it will be different.

A general rule of thumb with computer tech is anything over 3 to 5 years is usually considered obsolete. In actuallity, it's more like a year and a half. So if you're using something 5+ years old, it is a given that there may be issues with it being incompatible with the newest tech. I'm not saying Win 7 is useless, but much of the world has already advanced passed it.

Use it if you have nothing better. Or use an earlier version of Win 10, shutting off the auto-updates. Those are some possible options.

Basically, if what you're using works - use it.
It's your computer.

wendysue53 · August 2016

Is Windows 7 Still Supported?

No.

"The truth is far from that. On January 13, 2015, Microsoft [stopped] mainstream support for Windows 7 -- which is still an extremely popular operating system. But [Microsoft says] you'll still be able to safely use it for another [three] years." - [That's as of this year: 2016].

Aug 28, 2014 - www.pcworld.com/article/2462643/what-happens-when-microsoft-ends-windows-7-mainstream-support-next-year.html

By this estimate, Win7 should be completely incompatible around August 2019 or a year before. So you may find yourself having serious problems by spring, 2018.

From tech experience, I'd lean more toward spring of 2017 for major compatibility problems to start showing up.

I cant't even use the Foundry...

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