Insight into the inner workings at Star Trek Online and by extension Cryptic isn’t something we don’t get to know about on a daily basis. Beyond the great podcasts with the executive producers and development team members we see (and listen) to prior to a release, the role of community manager is a bit of an assumption by many.
I had the chance to get to know Morrigan (aka [email protected]
) over the past 14 months and a few weeks before the launch of Agents of Yesterday I asked if she’d be willing to share some insights into her position and responsibilities of her job and it’s impact with Star Trek Online. Who knew at that point her role would be growing (more on that in the interview), and the craziness of the past few days would be consuming the forums and blogs.
The biggest reveal was how Star Trek Online absorbs all of our feedback from twitter commentary and forum tirades to podcasts. That’s right, they listen. Where possible, I offered context before the question.
Tonight, whilst she finished coding upcoming pages for the console release (very cool), we got a chance to finish up the interview.
A quick note: this interview does not address the T6 Nagus issue. My questions are identified by a bolded Lootcritter, and Trendy’s responses are in Cryptic Purple. I submitted questions in advance, and they evolved over time as her responsibilities expanded.
Beyond that, I hope you enjoy this peek behind the curtain.