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A Conversation with @LaughingTrendy – Insights on Her Role As Community Manager
ddesjardins
Member Posts: 3,056 Media Corps
https://lootcritter.com/2016/07/24/a-conversation-with-laughingtrendy-insights-on-her-role-as-community-manager/
Insight into the inner workings at Star Trek Online and by extension Cryptic isn’t something we don’t get to know about on a daily basis. Beyond the great podcasts with the executive producers and development team members we see (and listen) to prior to a release, the role of community manager is a bit of an assumption by many.
I had the chance to get to know Morrigan (aka M@laugingtrendy) over the past 14 months and a few weeks before the launch of Agents of Yesterday I asked if she’d be willing to share some insights into her position and responsibilities of her job and it’s impact with Star Trek Online. Who knew at that point her role would be growing (more on that in the interview), and the craziness of the past few days would be consuming the forums and blogs.
The biggest reveal was how Star Trek Online absorbs all of our feedback from twitter commentary and forum tirades to podcasts. That’s right, they listen. Where possible, I offered context before the question.
Tonight, whilst she finished coding upcoming pages for the console release (very cool), we got a chance to finish up the interview.
A quick note: this interview does not address the T6 Nagus issue. My questions are identified by a bolded Lootcritter, and Trendy’s responses are in Cryptic Purple. I submitted questions in advance, and they evolved over time as her responsibilities expanded.
Beyond that, I hope you enjoy this peek behind the curtain.
Insight into the inner workings at Star Trek Online and by extension Cryptic isn’t something we don’t get to know about on a daily basis. Beyond the great podcasts with the executive producers and development team members we see (and listen) to prior to a release, the role of community manager is a bit of an assumption by many.
I had the chance to get to know Morrigan (aka M@laugingtrendy) over the past 14 months and a few weeks before the launch of Agents of Yesterday I asked if she’d be willing to share some insights into her position and responsibilities of her job and it’s impact with Star Trek Online. Who knew at that point her role would be growing (more on that in the interview), and the craziness of the past few days would be consuming the forums and blogs.
The biggest reveal was how Star Trek Online absorbs all of our feedback from twitter commentary and forum tirades to podcasts. That’s right, they listen. Where possible, I offered context before the question.
Tonight, whilst she finished coding upcoming pages for the console release (very cool), we got a chance to finish up the interview.
A quick note: this interview does not address the T6 Nagus issue. My questions are identified by a bolded Lootcritter, and Trendy’s responses are in Cryptic Purple. I submitted questions in advance, and they evolved over time as her responsibilities expanded.
Beyond that, I hope you enjoy this peek behind the curtain.
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Comments
I bow my head to the Lady, that schedule sounds like a real killer.
That is a daily schedule I wouldn't want to have.
I Was A Trekkie Before It Was Cool ... Sept. 8th, 1966 ... Not To Mention Before Most Folks Around Here Were Born!
Forever a STO Veteran-Minion
Agreed; it's nice to be able to read through the conversation myself, at my own pace... I read faster than the podcasts speak, and if they spoke that fast I'd just end up having to jump back a few times to hear it.
Well played.
We are definitely lucky to have Trendy - she does a great job
I enjoyed this. Thank you for taking the time to do this interview, Trendy. Thank you Lootcritter.
Member Access Denied Armada!
My forum single-issue of rage: Make the Proton Experimental Weapon go for subsystem targetting!