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STO opening on wrong monitor and also can't get 800 day veteran out of mail

Open launcher and it opens on left screen.
Hit engage and it goes to full screen windowed on right screen.
Normal full screen it goes to left screen.

It shouldn't be going to the wrong screen like this :(

Also I have mail in game with an 800 day veteran reward item in it yet the take items button is greyed out.

Comments

  • where2r1where2r1 Member Posts: 6,054 Arc User
    I have no clue about a computer using multiple screens, so I can not help you there.

    BUT...do make sure you are at a console in order to collect items from your e-mail. Collecting e-mail attachments will not work from the envelope on the mini map.
    "Spend your life doing strange things with weird people." -- UNK

    “Tell me and I forget. Teach me and I remember. Involve me and I learn.” -- Benjamin Franklin
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  • peteed1985peteed1985 Member Posts: 22 Arc User
    azrael605 wrote: »
    I've never seen vet rewards in email, or in game mail, not ever. Why would anyone want a computer using multiple screens anyway, and how the heck do you set that up?

    It's quite common. Thats why video cards have more than one port. You plug both in and you have a longer desktop and games run on the primary monitor. It lets you play videos on the other or something else. Or for artists having reference image on one screen while drawing or modeling on the other. Being a 3D modeller and animator you need 2 :)
  • gaevsprivsmangaevsprivsman Member Posts: 314 Arc User
    Disconect one, so the card does not detect the secondary display, then just load and play the game.. once you log out, connect the display again, that should make the game works on the primary monitor.. it worked for me the one time i had that problem.
  • spiritwalker1969spiritwalker1969 Member Posts: 406 Arc User
    peteed1985 wrote: »
    Open launcher and it opens on left screen.
    Hit engage and it goes to full screen windowed on right screen.
    Normal full screen it goes to left screen.

    It shouldn't be going to the wrong screen like this :(

    Also I have mail in game with an 800 day veteran reward item in it yet the take items button is greyed out.

    Not 100% sure on this but iirc when the company I used to work for introduced personal laptops that could be docked at any workstation, some of the machines exhibited similar issues when docked at a certain station and would open our emergency response software on the secondary display. There should be a facility in either windows and/or graphics control to id the primary/secondary monitor for apps and to reset to desired settings. (Unfortunately I no longer work there or I would have asked the IT tech for details)


  • bobbydazlersbobbydazlers Member Posts: 4,534 Arc User
    edited February 2016
    peteed1985 wrote: »
    Open launcher and it opens on left screen.
    Hit engage and it goes to full screen windowed on right screen.
    Normal full screen it goes to left screen.

    It shouldn't be going to the wrong screen like this :(

    Also I have mail in game with an 800 day veteran reward item in it yet the take items button is greyed out.

    I have noticed that with duel screens the PC tends to remember where you had certain windows and use that monitor again, after you get to the character selection screen select options and display and select the display mode "windowed" you should then be able to drag the game screen to the other monitor, once you have done this select "window maximised".
    when you quit the game your PC should remember which monitor to use for the game screen.

    as I lifer I never received any rewards via mail so I have no clue, what item is it anyway.

    When I think about everything we've been through together,

    maybe it's not the destination that matters, maybe it's the journey,

     and if that journey takes a little longer,

    so we can do something we all believe in,

     I can't think of any place I'd rather be or any people I'd rather be with.

  • vetteguy904vetteguy904 Member Posts: 3,923 Arc User
    i never got a reward via email either..
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  • chaosshrineinnchaosshrineinn Member Posts: 23 Arc User
    peteed1985 wrote: »
    Open launcher and it opens on left screen.
    Hit engage and it goes to full screen windowed on right screen.
    Normal full screen it goes to left screen.

    It shouldn't be going to the wrong screen like this :(

    Once you've started the game, in the settings menu, click Display, Video Card and you can pick which monitor it uses.
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