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Long Map Loading Time?

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  • hawkrunnerhawkrunner Member Posts: 150 Arc User
    tfciv wrote: »
    Now that you've discovered it's on the client side, I thought this might help to track down the bug. For me anyways, changing the display mode from fullscreen to windowed mode (or windowed to fullscreen) when the long load happens immediately drops me into the game and finishes the load. It works every single time for me, I've never had a long load screen where changing into windowed mode didn't immediately fix it, and I've had plenty.

    Just want to say that this has been my exact experience as well, when the loading gets to 96-97%.

    There are additional black screen/hanging annoyances that creep up when alt-tabbing in and out of the game after changing between windowed and fullscreen mode as well, but that is another issue, and possibly beyond the scope of what you are looking for here.
  • prapiliusprapilius Member Posts: 13 Arc User
    edited January 2016
    1. arbitrarily all FED/KDF characters
    2. arbitrarily every often haunting station
      DS9¹: every transfer form DS9 orbit to DS9 ground
      ESD²: sometimes from ESD orbit to ESD ground
    3. arbitrarily all times: at morning, at noon, at evening, at night (CET)
    ¹This are no longer "Long Map Loading Times" but a absolute interruption at about 97.xx%. Loading screen doesn't load further - no loading time.
    ²different loading times (5-10 minutes)

    Note: No difference whether gameplay proxy (EU(2)/US) is active or inactive.
    On-demande patching is inactive, too.

    Normally this takes no longer than ~1-2 minutes.

    One question I have to this problem. Is there an official way to expand this memory limit of the game client from 1.5/2GB to 4GB?
    Post edited by prapilius on
  • maddscottmaddscott Member Posts: 149 Arc User
    Greetings...

    This post is a continued monitoring as requested by Trendy and "Bort" (iirc), in addition to a new discussion I opened in PC Technical support. I have opened a Ticket on it (ID# - 3,887,059). It is becoming more and more problematic and just doesn't affect DS9 or ESD.

    While running back and forth between DS9 the SUNRISE and STORMBOUND missions last night, I had the same issues with map changes at DS9, and Bajor, just to see if it was just a DS9 issue.. But It wasn't.

    Also, during the Winter event, I believe we all had the same issues with map transitions to/from the appropriate Academy's.. I did as well..

    The instances below *ALL* happened this morning, during the recent Dilithium Weekend, just trying to get my toon(s) back and forth to the Ferengi Dil Mine and DS9. Of interest, I had no issue, today with map transfers to/from the Fleet Mine holding.

    I have Force Verified, loaded in Safe Mode, Updated Nvidia Drivers and switched between the current and previous Nvida Drives to no avail. Running Win7 64b Home Premium, and I have NO PLANS to upgrade to WIN 10 Data Pirate version.

    The game has been loading using ARC, and not using ARC and that process does not seem to have any affect on GameClient not Responging, locking up, and the inevitable restart.

    Due to the Map Loading delays, lock-outs, "GameClient Not Responding", restarts, and providing some information for potential support, it took 3 hours to get 9 toons finished with the "VIP" dil mining before the event ended...

    GameClient and Map Loading Crashes - JANUARY 18, 2016
    - - Location - Pensacola, FL
    - - ISP - Cox Cable


    #1
    (1) Thy'ron@maddscott (Rom/KDF) - Not Using ARC loader
    (2) Vlugta Mine to Sector Space - Padd Stopped at 40:53
    (3) Jan 18, 2016 - 0629amCDT


    #2
    (1) Tal-Ruz@maddscott (Rom/KDF) - Not using ARC Loader
    (2) Vlugta Mine to Sector Space - Padd Stopped at 40:93
    (3) Jan 18, 2016 - 0646amCDT


    Description:
    A problem caused this program to stop interacting with Windows.

    Problem signature:
    Problem Event Name: AppHangB1
    Application Name: GameClient.exe
    Application Version: 0.0.0.0
    Application Timestamp: 5696a488
    Hang Signature: 8986
    Hang Type: 1
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033
    Additional Hang Signature 1: 8986803dc3890aa3e9419505748e7a63
    Additional Hang Signature 2: 904a
    Additional Hang Signature 3: 904a3ce45b738bd9c7ba0aa0607101f8
    Additional Hang Signature 4: 436f
    Additional Hang Signature 5: 436f802914f6485ae8166ac567c67e11
    Additional Hang Signature 6: f0c5
    Additional Hang Signature 7: f0c5e24a68b2b3a4035255e29ca3b6d8

    Read our privacy statement online:
    http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

    #3
    (1) Tal-Ruz@maddscott (Rom/KDF) - Not using ARC Loader
    (2) Alpha Quad - Approach DS9 map transition - Padd Stopped at 40:06
    (3) Jan 18, 2016 - 0655amCDT

    Description:
    A problem caused this program to stop interacting with Windows.

    Problem signature:
    Problem Event Name: AppHangB1
    Application Name: GameClient.exe
    Application Version: 0.0.0.0
    Application Timestamp: 5696a488
    Hang Signature: 8986
    Hang Type: 1
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033
    Additional Hang Signature 1: 8986803dc3890aa3e9419505748e7a63
    Additional Hang Signature 2: 904a
    Additional Hang Signature 3: 904a3ce45b738bd9c7ba0aa0607101f8
    Additional Hang Signature 4: 436f
    Additional Hang Signature 5: 436f802914f6485ae8166ac567c67e11
    Additional Hang Signature 6: f0c5
    Additional Hang Signature 7: f0c5e24a68b2b3a4035255e29ca3b6d8

    #4
    (1) Tal-Ruz@maddscott (Rom/KDF) - Loaded via ARC
    (2) Docking AT DS9 map transition - Padd Stopped at 40:84
    (3) Jan 18, 2016 - 0701amCDT

    Did a Warm Boot on PC, Loaded ARC, Loaded game Via ARC. FAILED AT SAME LOCATION

    Description:
    A problem caused this program to stop interacting with Windows.

    Problem signature:
    Problem Event Name: AppHangB1
    Application Name: GameClient.exe
    Application Version: 0.0.0.0
    Application Timestamp: 5696a488
    Hang Signature: 8986
    Hang Type: 1
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033
    Additional Hang Signature 1: 8986803dc3890aa3e9419505748e7a63
    Additional Hang Signature 2: af9b
    Additional Hang Signature 3: af9b0e6aa75554a0907240098134fdef
    Additional Hang Signature 4: 436f
    Additional Hang Signature 5: 436f802914f6485ae8166ac567c67e11
    Additional Hang Signature 6: f0c5
    Additional Hang Signature 7: f0c5e24a68b2b3a4035255e29ca3b6d8

    #5
    (1) Ferr'Mouk@maddscott (KDF) - Loaded via ARC
    (2) map Transition from Alpha Quad to Vlugta Mining Station - Padd Stopped at 45:17
    (3) Jan 18, 2016 - 0740amCDT

    Description:
    A problem caused this program to stop interacting with Windows.

    Problem signature:
    Problem Event Name: AppHangB1
    Application Name: GameClient.exe
    Application Version: 0.0.0.0
    Application Timestamp: 5696a488
    Hang Signature: 8986
    Hang Type: 1
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033
    Additional Hang Signature 1: 8986803dc3890aa3e9419505748e7a63
    Additional Hang Signature 2: 66e2
    Additional Hang Signature 3: 66e2759c7093951ace23c73f389c9f06
    Additional Hang Signature 4: 436f
    Additional Hang Signature 5: 436f802914f6485ae8166ac567c67e11
    Additional Hang Signature 6: f0c5
    Additional Hang Signature 7: f0c5e24a68b2b3a4035255e29ca3b6d8

    #6 - Submitted Ticket ID# - 3,887,059 (if that means anything)
    (1) Ferr'Mouk@maddscott (KDF) - Loaded via ARC
    (2) map Transition from Vlugta Mining Station to Alpha Quad - Padd Stopped at 42:16
    (3) Jan 18, 2016 - 0747 amCDT


    Did cold boot - Verified files

    Description:
    A problem caused this program to stop interacting with Windows.

    Problem signature:
    Problem Event Name: AppHangB1
    Application Name: GameClient.exe
    Application Version: 0.0.0.0
    Application Timestamp: 5696a488
    Hang Signature: 8986
    Hang Type: 1
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033
    Additional Hang Signature 1: 8986803dc3890aa3e9419505748e7a63
    Additional Hang Signature 2: af9b
    Additional Hang Signature 3: af9b0e6aa75554a0907240098134fdef
    Additional Hang Signature 4: 436f
    Additional Hang Signature 5: 436f802914f6485ae8166ac567c67e11
    Additional Hang Signature 6: f0c5
    Additional Hang Signature 7: f0c5e24a68b2b3a4035255e29ca3b6d8

    #7 - Open Trouble ticket ID# - 3,887,059 (if that means anything)
    (1) Ousung@maddscott (FED) - NOT Loaded via ARC
    (2) map Transition from Alpha Quad to Vulgta Mining Station - Padd Stopped at 45:50
    (3) Jan 18, 2016 - 0757 amCDT

    Description:
    A problem caused this program to stop interacting with Windows.

    Problem signature:
    Problem Event Name: AppHangB1
    Application Name: GameClient.exe
    Application Version: 0.0.0.0
    Application Timestamp: 5696a488
    Hang Signature: 8986
    Hang Type: 1
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033
    Additional Hang Signature 1: 8986803dc3890aa3e9419505748e7a63
    Additional Hang Signature 2: 904a
    Additional Hang Signature 3: 904a3ce45b738bd9c7ba0aa0607101f8
    Additional Hang Signature 4: 436f
    Additional Hang Signature 5: 436f802914f6485ae8166ac567c67e11
    Additional Hang Signature 6: f0c5
    Additional Hang Signature 7: f0c5e24a68b2b3a4035255e29ca3b6d8

    #8 - Open Trouble ticket ID# - 3,887,059 (if that means anything)
    (1) Ousung@maddscott (FED) - NOT Loaded via ARC
    (2) map Transition from Vlugta Mine back to Sector Space - Padd Stopped at 42:14
    (3) Jan 18, 2016 - 0810am CDT

    #9 - Open Trouble ticket ID# - 3,887,059 (if that means anything)
    (1) Zytouk@maddscott (FED) - NOT Loaded via ARC
    (2) map Transition from Vlugta Mine back to Sector Space - Padd Stopped at 40:91
    (3) Jan 18, 2016 - 0836am CDT

    Description:
    A problem caused this program to stop interacting with Windows.

    Problem signature:
    Problem Event Name: AppHangB1
    Application Name: GameClient.exe
    Application Version: 0.0.0.0
    Application Timestamp: 5696a488
    Hang Signature: 8986
    Hang Type: 1
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033
    Additional Hang Signature 1: 8986803dc3890aa3e9419505748e7a63
    Additional Hang Signature 2: 66e2
    Additional Hang Signature 3: 66e2759c7093951ace23c73f389c9f06
    Additional Hang Signature 4: 436f
    Additional Hang Signature 5: 436f802914f6485ae8166ac567c67e11
    Additional Hang Signature 6: f0c5
    Additional Hang Signature 7: f0c5e24a68b2b3a4035255e29ca3b6d8

    Read our privacy statement online:
    http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

    #10 - Open Trouble ticket ID# - 3,887,059 (if that means anything)
    (1) Zy'Moauk@maddscott (FED) - NOT Loaded via ARC
    (2) map Transition from Sector Space to Ferengi Mine - Padd Stopped at 45:50
    (3) Jan 18, 2016 - 0853am CDT


    Description:
    A problem caused this program to stop interacting with Windows.

    Problem signature:
    Problem Event Name: AppHangB1
    Application Name: GameClient.exe
    Application Version: 0.0.0.0
    Application Timestamp: 5696a488
    Hang Signature: 8986
    Hang Type: 1
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033
    Additional Hang Signature 1: 8986803dc3890aa3e9419505748e7a63
    Additional Hang Signature 2: 904a
    Additional Hang Signature 3: 904a3ce45b738bd9c7ba0aa0607101f8
    Additional Hang Signature 4: 436f
    Additional Hang Signature 5: 436f802914f6485ae8166ac567c67e11
    Additional Hang Signature 6: f0c5
    Additional Hang Signature 7: f0c5e24a68b2b3a4035255e29ca3b6d8

    #11 - Open Trouble ticket ID# - 3,887,059 (if that means anything)
    (1) Zy'Moauk@maddscott (FED) - NOT Loaded via ARC
    (2) Map Transition Vlugta Mine to Sector Space (Alpha Quad) - Padd Stopped at 42:14
    (3) Jan 18, 2016 - 0902am CDT

    Description:
    A problem caused this program to stop interacting with Windows.

    Problem signature:
    Problem Event Name: AppHangB1
    Application Name: GameClient.exe
    Application Version: 0.0.0.0
    Application Timestamp: 5696a488
    Hang Signature: 8986
    Hang Type: 1
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033
    Additional Hang Signature 1: 8986803dc3890aa3e9419505748e7a63
    Additional Hang Signature 2: 904a
    Additional Hang Signature 3: 904a3ce45b738bd9c7ba0aa0607101f8
    Additional Hang Signature 4: 436f
    Additional Hang Signature 5: 436f802914f6485ae8166ac567c67e11
    Additional Hang Signature 6: f0c5
    Additional Hang Signature 7: f0c5e24a68b2b3a4035255e29ca3b6d8

    #12 - Open Trouble ticket ID# - 3,887,059 (if that means anything)
    (1) Zan-Tauk@maddscott (FED) - NOT Loaded via ARC
    (2) Map Transition - Sector Space to Vlugta Mine (Alpha Quad) - Padd Stopped at 44:89
    (3) Jan 18, 2016 - 0906am CDT

    Description:
    A problem caused this program to stop interacting with Windows.

    Problem signature:
    Problem Event Name: AppHangB1
    Application Name: GameClient.exe
    Application Version: 0.0.0.0
    Application Timestamp: 5696a488
    Hang Signature: 8986
    Hang Type: 1
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033
    Additional Hang Signature 1: 8986803dc3890aa3e9419505748e7a63
    Additional Hang Signature 2: 904a
    Additional Hang Signature 3: 904a3ce45b738bd9c7ba0aa0607101f8
    Additional Hang Signature 4: 436f
    Additional Hang Signature 5: 436f802914f6485ae8166ac567c67e11
    Additional Hang Signature 6: f0c5
    Additional Hang Signature 7: f0c5e24a68b2b3a4035255e29ca3b6d8

    #13 - Open Trouble ticket ID# - 3,887,059 (if that means anything)
    (1) Zan-Tauk@maddscott (FED) - NOT Loaded via ARC
    (2) Map Transition Vlugta Mine to Sector Space (Alpha Quad) - Padd Stopped at 42:16
    (3) Jan 18, 2016 - 0909am CDT

    Description:
    A problem caused this program to stop interacting with Windows.

    Problem signature:
    Problem Event Name: AppHangB1
    Application Name: GameClient.exe
    Application Version: 0.0.0.0
    Application Timestamp: 5696a488
    Hang Signature: 8986
    Hang Type: 1
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033
    Additional Hang Signature 1: 8986803dc3890aa3e9419505748e7a63
    Additional Hang Signature 2: 904a
    Additional Hang Signature 3: 904a3ce45b738bd9c7ba0aa0607101f8
    Additional Hang Signature 4: 436fC:\PWE\Star Trek Online_en\Star Trek Online\Live\logs\GameClient
    Additional Hang Signature 5: 436f802914f6485ae8166ac567c67e11
    Additional Hang Signature 6: f0c5
    Additional Hang Signature 7: f0c5e24a68b2b3a4035255e29ca3b6d8C:\PWE\Star Trek Online_en\Star Trek Online\Live\logs

    \GameClientC:\PWE\Star Trek Online_en\Star Trek Online\Live\logs\GameClient

    FROM ERROR LOG ...\PWE\Errors

    160118 12:58:24 1 [1] ESC : Unrecognized command: track trans_id:my.perfectworld.com/sto/link\nUnknown command \qtrack\q.
    160118 12:58:24 2 [1] ESC : Unrecognized command: track offer_id:0\nUnknown command \qtrack\q.
    160118 13:04:02 1 [1] ESC : Unrecognized command: track trans_id:my.perfectworld.com/sto/link\nUnknown command \qtrack\q.
    160118 13:04:02 2 [1] ESC : Unrecognized command: track offer_id:0\nUnknown command \qtrack\q.
    160118 13:42:52 1 [1] ESC : Unrecognized command: track trans_id:my.perfectworld.com/sto/link\nUnknown command \qtrack\q.
    160118 13:42:52 2 [1] ESC : Unrecognized command: track offer_id:0\nUnknown command \qtrack\q.

    From..C:\PWE\Star Trek Online_en\Star Trek Online\Live\logs\GameClient\Crash

    160118 03:26:26 421 Client[0 P[4112887@1943607 Zan-Tauk@MaddScott]]: GSM_Quit(). Reason: emEditorMain or
    utilitiesLibShouldQuit()

    From..C:\PWE\Star Trek Online_en\Star Trek Online\Live\logs\GameClient\Shutdown

    160118 03:26:26 422 Client[0 P[4112887@1943607 Zan-Tauk@MaddScott]]: GSM_Quit(). Reason: emEditorMain or
    utilitiesLibShouldQuit()

    Okay.. rebooted; Force Verify, Load in SAFE MODE, and the next Instance:

    #14 - Open Trouble ticket ID# - 3,887,059 (if that means anything)
    (1) Zan-Tauk@maddscott (FED) - NOT Loaded via ARC
    (2) Map Transition DS9 orbit to DS9 ground - Padd Stopped at 40:84
    (3) Jan 18, 2016 - 0958am CDT


    Description:
    A problem caused this program to stop interacting with Windows.

    Problem signature:
    Problem Event Name: AppHangB1
    Application Name: GameClient.exe
    Application Version: 0.0.0.0
    Application Timestamp: 5696a488
    Hang Signature: 8986
    Hang Type: 1
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033
    Additional Hang Signature 1: 8986803dc3890aa3e9419505748e7a63
    Additional Hang Signature 2: 904a
    Additional Hang Signature 3: 904a3ce45b738bd9c7ba0aa0607101f8
    Additional Hang Signature 4: 436f
    Additional Hang Signature 5: 436f802914f6485ae8166ac567c67e11
    Additional Hang Signature 6: f0c5
    Additional Hang Signature 7: f0c5e24a68b2b3a4035255e29ca3b6d8

    If there's any further information I can provide to assist, please let me know.. It's getting really frustrating trying to play this game when every other map transition requires a restart of the game..

    tyvm..
  • maddscottmaddscott Member Posts: 149 Arc User
    Okay all.. The STOL system has been pretty stable since about 9:am CST. I've been able to re-run Sunrise, Stormbound,, and 4 of the Iconian Story arc, that I seemed to have missed on this toon.

    So.. I am in "Midnite" did the Time travel thingy back, as so eloquently put ".. approximately 200,000 years".. met every body, listened to Sela's complaining, retrieved the "World Heart", fought the bad guys, saved the Iconians, and then Sela does her stuff..

    So, back into space, reopen the portal, and BAM !!! back to this morning and "GameClient Not Responding"

    (1) Zan-Tauk@maddscott (Rom/KDF) - Game loaded Via ARC
    (2) Map transition from Iconia back to Sol (Midnite Episode)
    (3) january 18, 2016 at 17:15pm CST - Padd stopped at 44:63


    Description:
    A problem caused this program to stop interacting with Windows.

    Problem signature:
    Problem Event Name: AppHangB1
    Application Name: GameClient.exe
    Application Version: 0.0.0.0
    Application Timestamp: 5696a488
    Hang Signature: 8986
    Hang Type: 1
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033
    Additional Hang Signature 1: 8986803dc3890aa3e9419505748e7a63
    Additional Hang Signature 2: 904a
    Additional Hang Signature 3: 904a3ce45b738bd9c7ba0aa0607101f8
    Additional Hang Signature 4: 436f
    Additional Hang Signature 5: 436f802914f6485ae8166ac567c67e11
    Additional Hang Signature 6: f0c5
    Additional Hang Signature 7: f0c5e24a68b2b3a4035255e29ca3b6d8

    Fortunately for my sanity, relogged and the story picked up where I left off.. So, besides the "GameClient Not Responding issue, the only other issue I have is:

    Why, oh why, couldn't I have pushed Sela off one of the platforms the first time she wanted to argue ?? Or maybe a "friendly fire" incident back in the park she seemed so "fond" of..??/

    AND THEN, after I did the bit at the Academy, went to beam back to my ship.. ANOTHER GameClient Not Responding:

    (1) Zan-Tauk@maddscott (Rom/KDF) - Game loaded Via ARC
    (2) Map Starfleet Academy to Ship (Midnite Episode)
    (3) january 18, 2016 at 17:35pm CST - Padd stopped at 44:94


    Description:
    A problem caused this program to stop interacting with Windows.

    Problem signature:
    Problem Event Name: AppHangB1
    Application Name: GameClient.exe
    Application Version: 0.0.0.0
    Application Timestamp: 5696a488
    Hang Signature: 8986
    Hang Type: 1
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033
    Additional Hang Signature 1: 8986803dc3890aa3e9419505748e7a63
    Additional Hang Signature 2: af9b
    Additional Hang Signature 3: af9b0e6aa75554a0907240098134fdef
    Additional Hang Signature 4: 436f
    Additional Hang Signature 5: 436f802914f6485ae8166ac567c67e11
    Additional Hang Signature 6: f0c5
    Additional Hang Signature 7: f0c5e24a68b2b3a4035255e29ca3b6d8

    Any way.. hope the GameClient issue gets looked at...

    tyvm..
  • tarran61tarran61 Member Posts: 827 Arc User
    edited January 2016
    Can we get a status update Please? It it still needed or a fix is on the way. Today every toon loaded OK, ESD was a little slow a few times. Now at DS9 Im stud at 97.10 on my KDF toon

    1. vlasic@tarran61
    2. DS9 Ground
    3. 19.20 CST but I've waiting a few minutes before posting this.
    4. Jan 18 2016
    At 97.30 now, its moving real slow but its moving

    Letsd add ESD to it now.

    1. tarran@tarran61
    2. ESD Ground
    3. 19.25 CST
    4. Jan 18 2016
    Post edited by tarran61 on
    Positive thoughts.
    NeAC.gif
  • carvin72carvin72 Member Posts: 53 Arc User
    edited January 2016
    1 S'yate@carvin72
    2Drozana Station
    3 10:51 CST

    GameClient not Responding @ 43.31%

    1 S'yate@carvin72
    2 Drozana System
    3 11:05 CST

    GameClient not Responding @ 50.49%
    CRY HAVOC, AND LET SLIP THE DOGS OF WAR
  • maddscottmaddscott Member Posts: 149 Arc User
    Fifth GameClient Not Responding issue this morning..

    Character load screen, Map transition to Qo'Nos System, KDF Academy; Sol System, Starfleet Academy..

    Got tired of restarting, so I figured I'd log another issue..

    I have tried "resizing the Window" trick, to no avail.. I still crash...

    (1) ZyTouk@maddscott - Not ARC loaded
    (2) Map Transition from Sol Sector to SFA - using "Windowed" settings, in small window
    (3) Jan 19, 2016 11:22am CDT


    Description:
    A problem caused this program to stop interacting with Windows.

    Problem signature:
    Problem Event Name: AppHangB1
    Application Name: GameClient.exe
    Application Version: 0.0.0.0
    Application Timestamp: 5696a488
    Hang Signature: 8986
    Hang Type: 513
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033
    Additional Hang Signature 1: 8986803dc3890aa3e9419505748e7a63
    Additional Hang Signature 2: af9b
    Additional Hang Signature 3: af9b0e6aa75554a0907240098134fdef
    Additional Hang Signature 4: 436f
    Additional Hang Signature 5: 436f802914f6485ae8166ac567c67e11
    Additional Hang Signature 6: f0c5
    Additional Hang Signature 7: f0c5e24a68b2b3a4035255e29ca3b6d8

    OKAY.. I have a theory, so I have a QUERY for other Players:

    (1) How many of you, that have logged this issue, are flying the Breen T6 Dread Rezreth when you experience the problem ????


    All 9 of my toons are flying it, all of them have GameClient not responding issues. NONE of them had this issue this frequently flying other ships... I'lll be changing ships on a couple of my toons to test this theory.

    Maybe all these TRIBBLE crashes are related to the T6 Dread being missplaced on the screen ?? I dunno, but I will test..

    Thanks...
  • intheresistanceintheresistance Member Posts: 10 Arc User
    Sellanor@Intheresistance
    From Crystalline Entity Advanced to Alpha Quadrant Sector Space
    10:44pm CET

    Stopped loading at 42.65 > Game Client crashed
  • maddscottmaddscott Member Posts: 149 Arc User
    (1) Zy'Moauk @maddsdcott - FED - Breen T6 Dread
    (2) Map change from Alpha Quad to Sol Sector (windowed)
    (3) jan 19, 2016 12:24pmCST - Cox Cable - NW FL Panhandle

    Description:
    A problem caused this program to stop interacting with Windows.

    Problem signature:
    Problem Event Name: AppHangB1
    Application Name: GameClient.exe
    Application Version: 0.0.0.0
    Application Timestamp: 5696a488
    Hang Signature: 8986
    Hang Type: 1
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033
    Additional Hang Signature 1: 8986803dc3890aa3e9419505748e7a63
    Additional Hang Signature 2: 904a
    Additional Hang Signature 3: 904a3ce45b738bd9c7ba0aa0607101f8
    Additional Hang Signature 4: 436f
    Additional Hang Signature 5: 436f802914f6485ae8166ac567c67e11
    Additional Hang Signature 6: f0c5
    Additional Hang Signature 7: f0c5e24a68b2b3a4035255e29ca3b6d8

    Okay.. So, I have been playing 2 toons that are NOT flying the Breen T6 Dread since the above GameClient not responding, with no incidents at all, then..

    I then switched to a Rom/KDF that IS flying the Breen T6 Dread, loaded fine; went into a Red Alert, fine, however, when I left the RA, game borked and the below GameClient Not responding and subsequent re-log.

    (1) Aih@maddsdcott - Rom/KDF - Breen T6 Dread
    (2) Map change from Red Alert to Beta Quad (windowed) - Padd stopped at 42:16
    (3) jan 19, 2016 6:07pmCST - Cox Cable - NW FL Panhandle


    Then Again..

    (1) Aih@maddsdcott - Rom/KDF - Breen T6 Dread
    (2) Map change from Red Alert to Beta Quad (windowed) - Padd stopped at 43:27
    (3) jan 19, 2016 8:01pmCST - Cox Cable - NW FL Panhandle


    Description:
    A problem caused this program to stop interacting with Windows.

    Problem signature:
    Problem Event Name: AppHangB1
    Application Name: GameClient.exe
    Application Version: 0.0.0.0
    Application Timestamp: 5696a488
    Hang Signature: 8986
    Hang Type: 1
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033
    Additional Hang Signature 1: 8986803dc3890aa3e9419505748e7a63
    Additional Hang Signature 2: 904a
    Additional Hang Signature 3: 904a3ce45b738bd9c7ba0aa0607101f8
    Additional Hang Signature 4: 436f
    Additional Hang Signature 5: 436f802914f6485ae8166ac567c67e11
    Additional Hang Signature 6: f0c5
    Additional Hang Signature 7: f0c5e24a68b2b3a4035255e29ca3b6d8

    So, an imperical observation would indicate:

    (1) GameClient Not responding has NOT occurred when the ship transition maps from System to System, i.e. DS9 Orbit to Qo'Nos Orbit;

    (2) Most instances of GameClient Failure has the Dread in SECTOR space (misplaced to the bottom of the screen) and then transitioning BACK to SECTOR space.. It could be the "Object" of the Dread being incorrectly located on Sector maps, hangs up GameClient due to "Object not Found"

    (3) I was "stuck" at the KDF Starbase orbit for 18 hours on one toon, with a Dread, and an error message I received was "Player Object could not be found", or words to that effect.. This happened while I was working on the ship mastery..
  • decker73adecker73a Member Posts: 96 Arc User
    1) J'Tal @ OggOfSkish
    2) Earth Spacedock (logged out there, this delay was while logging a character back in)
    3) 9:15pm EST
  • bhthephoenixbhthephoenix Member Posts: 127 Arc User
    jam3s1701 wrote: »
    1 - James@jam3s1701 - main toon however all seem to be intermittently effected.

    2 - DS9 ground and ESD ground and sometimes New Rom Ground command.

    3 - The times varies it can be bang in the middle of day ( around 13:00 to 14:00 GMT ) or late at night ( 22:00 - 00:00 GMT ) but sometimes it can be all over the place as in early morning GMT or between 17:00 - 21:00 times really do not play a major factor tbh but ive tried to add the times i noticed it the most.

    There is no common time slot this happens and can effect some alts more than others, also depends on my GPU settings, what i may or may not be running in background like Google chrome etc.

    Sometimes when switching between alts that are both located on DS9 ground can sometimes crash the game entirely. (( not sure this is same issue though ))

    Hope this helps :smile:​​

    I am fairly certain the point in including the time is so they can check the logs to see what was going on behind the scenes that may be affecting the game.
  • hatepwehatepwe Member Posts: 252 Arc User
    jam3s1701 wrote: »
    1 - James@jam3s1701 - main toon however all seem to be intermittently effected.

    2 - DS9 ground and ESD ground and sometimes New Rom Ground command.

    3 - The times varies it can be bang in the middle of day ( around 13:00 to 14:00 GMT ) or late at night ( 22:00 - 00:00 GMT ) but sometimes it can be all over the place as in early morning GMT or between 17:00 - 21:00 times really do not play a major factor tbh but ive tried to add the times i noticed it the most.

    There is no common time slot this happens and can effect some alts more than others, also depends on my GPU settings, what i may or may not be running in background like Google chrome etc.

    Sometimes when switching between alts that are both located on DS9 ground can sometimes crash the game entirely. (( not sure this is same issue though ))

    Hope this helps :smile:​​

    I am fairly certain the point in including the time is so they can check the logs to see what was going on behind the scenes that may be affecting the game.

    Trendy said last week it appeared to be client side and they were looking into it further. No updates since then though. They may be waiting to see if today's patch fixes it. I wish I could offer the exact times but it's only one character and it was the first character I logged into after the new season started and into DS9 interior. I doubt more time/info really helps at this point but if I get a chance I'll try it tonight just the same. If nothing else to see if anything changed with this patch.
    [SIGPIC][/SIGPIC]
  • superfoxyplushsuperfoxyplush Member Posts: 87 Arc User
    I tend to have long load times upon trying to beam down to DS9 all the time, since the Ep revamps there, it hangs around 90 - 97%.

    My workaround so far has been to click the "Window application" button thats hidden in the top-right until moused-over. After the screen re-sizes and the GPU sorts out ST:O it miraculously loads up. Also works for New Romulus ground too, just pop it back on fullscreen and off I go.

    Personally I'll keep my tabs on it so I can post dates and times next to be more accurate.
  • carvin72carvin72 Member Posts: 53 Arc User
    Well the patch didn't help

    S'yate@carvin72
    Sierra-39 to Sector Space
    8:41 PM CST
    GameClient not responding @ 41.63%
    CRY HAVOC, AND LET SLIP THE DOGS OF WAR
  • tarran61tarran61 Member Posts: 827 Arc User
    Agree
    tarrie@tarran61
    DS9 Ground
    8:58 PM CST
    Game at 97.44 -it moves real slow, now at 97.46, took 45-60 seconds to get that far.
    Positive thoughts.
    NeAC.gif
  • tessaravejgantessaravejgan Member Posts: 276
    Still happens after the patch yesterday. When I go to DS9 it gets to some 96-97% and hangs there but I think its a bit less than before.

    1 Mikoto@tessaravejgan
    2 DS9
    3 13:10 CET

  • duncanidaho11duncanidaho11 Member Posts: 7,867 Arc User
    edited January 2016
    Duncan Idaho@gorgonops
    ESD
    5:40pm CST
    Load stuck at 98.32

    Edit: Made it on map at 5:42pm
    Bipedal mammal and senior Foundry author.
    Notable missions: Apex [AEI], Gemini [SSF], Trident [AEI], Evolution's Smile [SSF], Transcendence
    Looking for something new to play? I've started building Foundry missions again in visual novel form!
  • daveynydaveyny Member Posts: 8,227 Arc User
    edited January 2016
    I just want to say that in my particular case, any problems I've had over the last couple of months playing the game...,

    Are Entirely My Fault.

    I just realized this afternoon that my desktop computer (which sits right next to my modem) had been using nothing but my Wi-Fi connection...

    I forgot to reconnect my Ethernet Cord after purchasing a new Router last October.

    <embarrassed face>
    :(
    STO Member since February 2009.
    I Was A Trekkie Before It Was Cool ... Sept. 8th, 1966 ... Not To Mention Before Most Folks Around Here Were Born!
    Forever a STO Veteran-Minion
    upside-down-banana-smiley-emoticon.gif
  • maddscottmaddscott Member Posts: 149 Arc User
    After changing from the Breen T6 Rezereth, to the Krenim T6 Cruiser and four (4) "GameClient Not Responding" incidents, I figured it was time to post another one:

    Description:
    A problem caused this program to stop interacting with Windows.

    Problem signature:
    Problem Event Name: AppHangB1
    Application Name: GameClient.exe
    Application Version: 0.0.0.0
    Application Timestamp: 569f1e81
    Hang Signature: 8986
    Hang Type: 1
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033
    Additional Hang Signature 1: 8986803dc3890aa3e9419505748e7a63
    Additional Hang Signature 2: 0950
    Additional Hang Signature 3: 0950890d8811dda25630863991de74a3
    Additional Hang Signature 4: 436f
    Additional Hang Signature 5: 436f802914f6485ae8166ac567c67e11
    Additional Hang Signature 6: 27a4
    Additional Hang Signature 7: 27a4a01f50a79175f437ce96827f51d3


    (1) Thyron@maddscott - Rom/KDF
    (2) Map Change from "Sunrise" to Alpha Quad - Krenim T6 Cruiser
    (3) january 22, 2016 1905pm CST (7:05pm) Padd storrped at 40:56
  • maddscottmaddscott Member Posts: 149 Arc User
    carvin72 wrote: »
    Well the patch didn't help

    S'yate@carvin72
    Sierra-39 to Sector Space
    8:41 PM CST
    GameClient not responding @ 41.63%

    IIRC.. this weeks patch was not for any "game" fixes, just infrastructure and network stuff..
  • texasred79texasred79 Member Posts: 16 Arc User
    edited January 2016
    This is happening to me right now. I tried to zone into Deep Space 9 and I started at 2004 US Central Time, it's now 2026 and I'm still zoning and not finished.

    Character Name: S'Taleya N'Kelek
    Character Handle: @texasred79
    Map I'm Zoning In To: Deep Space 9 (my fleet mates say it's Deep Space 9 #6)
    Time Started Zoning: 2004 US Central Time (08:04PM for civilians), 22 Jan 2016
    Time Finished: I'm still trying to finish, it's just sitting there.

    I usually have trouble zoning in to Deep Space 9. And I've tried it from 3 different computers (two desktops, one laptop) and I get the same thing with all of them at Deep Space 9. It has taken as long as 30 to 40 minutes to zone in.

    Thanks

    EDIT: Update, it's now 2052 US Central (8:52PM for civilians), and I'm STILL zoning into Deep Space 9. The numbers in the corner of my screen now say "9800" but it was hung up on "9790" for about 15 minutes.

    EDIT2: US Central, not US Eastern. I have to use US Eastern at work because who I work for so that becomes automatic for me sometimes.

    EDIT3: Well, at 60 minutes (2104 US Central, 9:04PM for civilians) of trying to zone in, it finally tossed me completely. I'm getting "Server Not Responding" now and I'm pretty sure it's because my login has timed out from being inactive for an hour.

    EDIT4: I'd like to emphasize that this happens on multiple systems I have here at the house. My primary gaming system has an i7 processor, 8GB of RAM, and an nVidia GTX 660Ti graphics card, the game is loaded in an SSD, and the system runs Windows 7 and I've had long loading times into Deep Space 9 with it. The system I was JUST using and posted about has an 8-Core AMD CPU, 16GB of RAM, an ATI video card (not sure what kind, I logged back in and I'm looking at the Loading screen again), the game is loaded on a regular HDD, and the system runs Windows 10. So the two of them don't really have a lot in common, and I get the same problems on both. Completely different graphics drivers, hard drive versus SSD, OS level different, CPU different, amount of RAM different... It's going to be really difficult to make me believe this is a problem with my system.
    Post edited by texasred79 on
  • ph4ze2ph4ze2 Member Posts: 16 Arc User
    Just got it... 12:40pm Eastern time. Lasted ~5 minutes. phazed@ph4zed on ds9. The counter goes to 97.00 and then very sloooooowly goes to 97.01... 97.02... ZZzzzzzzz. Took me forever to find this damn post though... Seems like it should be in the support forums *grumble*
  • ph4ze2ph4ze2 Member Posts: 16 Arc User
    Just logged on and it happened again. 9:54pm eastern time. phazed@ph4zed on ds9. Stuck for much shorter this time. Was at 98.11 for about 1 minute, then 98.11 for another short pause, and then it went to 100%
  • maddscottmaddscott Member Posts: 149 Arc User
    (1) Zan-Tauk@maddscott - Rom/Fed - T5U Scimitar
    (2) Map Transition from Tholian RA to Beta Quad
    (3) january 23, 2015 11:23am CST - Padd stopped at 80:08


    Description:
    A problem caused this program to stop interacting with Windows.

    Problem signature:
    Problem Event Name: AppHangB1
    Application Name: GameClient.exe
    Application Version: 0.0.0.0
    Application Timestamp: 569f1e81
    Hang Signature: 8986
    Hang Type: 513
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033
    Additional Hang Signature 1: 8986803dc3890aa3e9419505748e7a63
    Additional Hang Signature 2: 9454
    Additional Hang Signature 3: 94546ddb92e90d218083be454464a65c
    Additional Hang Signature 4: 436f
    Additional Hang Signature 5: 436f802914f6485ae8166ac567c67e11
    Additional Hang Signature 6: 27a4
    Additional Hang Signature 7: 27a4a01f50a79175f437ce96827f51d3

    (1) Zan-Tauk@maddscott - Rom/Fed - T5U Scimitar
    (2) Map Transition from Fleet Mine Holding (space) to Alpha Quad
    (3) january 23, 2015 12:17pm CST - Padd stopped at 43:30


    Description:
    A problem caused this program to stop interacting with Windows.

    Problem signature:
    Problem Event Name: AppHangB1
    Application Name: GameClient.exe
    Application Version: 0.0.0.0
    Application Timestamp: 569f1e81
    Hang Signature: 8986
    Hang Type: 1
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033
    Additional Hang Signature 1: 8986803dc3890aa3e9419505748e7a63
    Additional Hang Signature 2: 0950
    Additional Hang Signature 3: 0950890d8811dda25630863991de74a3
    Additional Hang Signature 4: 436f
    Additional Hang Signature 5: 436f802914f6485ae8166ac567c67e11
    Additional Hang Signature 6: 27a4
    Additional Hang Signature 7: 27a4a01f50a79175f437ce96827f51d3

    (1) Zan-Tauk@maddscott - Rom/Fed - T5U Scimitar
    (2) Map Transition from Badlands BZ (space) to Alpha Quad
    (3) january 23, 2015 12:38pm CST - Padd stopped at 40:86


    Description:
    A problem caused this program to stop interacting with Windows.

    Problem signature:
    Problem Event Name: AppHangB1
    Application Name: GameClient.exe
    Application Version: 0.0.0.0
    Application Timestamp: 569f1e81
    Hang Signature: 8986
    Hang Type: 1
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033
    Additional Hang Signature 1: 8986803dc3890aa3e9419505748e7a63
    Additional Hang Signature 2: 0950
    Additional Hang Signature 3: 0950890d8811dda25630863991de74a3
    Additional Hang Signature 4: 436f
    Additional Hang Signature 5: 436f802914f6485ae8166ac567c67e11
    Additional Hang Signature 6: 27a4
    Additional Hang Signature 7: 27a4a01f50a79175f437ce96827f51d3
  • maddscottmaddscott Member Posts: 149 Arc User
    edited January 2016
    (1) Zan-Tauk@maddscott - Rom/Fed - T5U Scimitar
    (2) Map Transition from Tholian RA to Beta Quad
    (3) january 23, 2015 11:23am CST - Padd stopped at 80:08


    My Bad.. duplicate post...
  • gulberatgulberat Member Posts: 5,505 Arc User
    1) Rraeit@gulberat
    2) Login to DS9 Ground
    3) Started appx. 9:55 CST, continued through 9:57 CST

    Christian Gaming Community Fleets--Faith, Fun, and Fellowship! See the website and PM for more. :-)
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