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Season 11 - Mac Login Issue

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  • nyarka123nyarka123 Member Posts: 19 Arc User
    edited November 2015
    Could you send out a promotion code with the 3 ships to anyone who submitted a support ticket about the mac client? Some of us might not submitted one, but a bunch of us did, so at least some of us could finally claim the rewards.


    nyarka123 wrote: »
    It won't let me change my space skill for my officer from ensign to lieutenant commander or add more space skill slots I only have one person who has two and there are two engineers but I need better weapons and science too when i fight and it won't let me change them to get better stuff and the default stays the same even when i switch them. Plus to make matters worse i got promoted to commander went to get a new ship, the game froze and i never got the ship and i lost my free get a ship card from the admiral so now im out gunned, out skilled(the officer thing), and don't have a clue how to fix these problems and if you could answer them that would be grateful and if i can get my third ship too
    Just made captain and tried to get the exploration cruiser but when i clicked buy it didn't do anything except take my token and not give me my ship again this is a horrible glitch on you arc and tomorrow your gonna hear from me on your help line

    The ship is in your inventory, or your overflow bag if your inventory's filled.

    are you sure i didn't see them in inventory when i sold stuff and whats an overflow bag

    Your overflow bag is where items go if your inventory is full. You can find it in the lower left-hand corner of your inventory screen.

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    right above here ^
    Mac user.
    Captain: ISS Terror (Mirror Guardian)

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  • johnwatson71johnwatson71 Member Posts: 187 Arc User
    is there another fix coming? because they already put out a fix for the mac issue. did they say a follow up fix was coming? not that i ahve experienced any issues playing since they put out the fix, but idk if people should get their hopes up for a follow up fix for mac =/
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  • bwbriscoebwbriscoe Member Posts: 72 Arc User
    I still can't play at all...is there an update on when a fix can be expected?
  • jodyhammerhandjodyhammerhand Member Posts: 33 Arc User
    bwbriscoe wrote: »
    I still can't play at all...is there an update on when a fix can be expected?

    You may want to un-install and re-install the client and go from there. I'm working on a MacBook Pro with an Intel 2.5 ghz i5 and 8 GB DDR3 memory and intel HD graphics 4000 1024 MB graphics card and I'm able to play and enjoy the game quite comfortably. I didn't even have to lower graphics resolution to get it to run either. It seems to be working on par with pre-S11 launch but that's just my experience.
  • khan5000khan5000 Member Posts: 3,007 Arc User
    I was able to play on my mac today. I had no disconnects or what not. I was able to finish Sunrise on my main and then o the admiralty missions on my alts
    Your pain runs deep.
    Let us explore it... together. Each man hides a secret pain. It must be exposed and reckoned with. It must be dragged from the darkness and forced into the light. Share your pain. Share your pain with me... and gain strength from the sharing.
  • strathkinstrathkin Member Posts: 2,666 Bug Hunter
    fore.... shadowing is fun. B)
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  • anjc#8825 anjc Member Posts: 291 Arc User
    the problem is over, YOU CAN PLAY ON YOUR MAC, WHAT ARE YOU SITTING AROUND FOR, GET ON YOUR BUTT AND PLAY STO!
    but seriously, iy works, all that is left are the bugs that were there before, so it is like going back, but with more features, but where is my drydock...
  • bwbriscoebwbriscoe Member Posts: 72 Arc User
    So try again this morning, still crashing after a couple of minutes.

    Decide to redownload the game which takes...a while!

    Finally try and log in this evening and....the server is down.

    This is undoubtedly the most frustrating game to try and play ever...and definitely the worst supported (especially from a Mac point of view).

    It's been over three weeks since I first reported a Mac issue and it's still not been resolved. If I hadn't already spent lots of money I think I'd just give up.
  • jodyhammerhandjodyhammerhand Member Posts: 33 Arc User
    I'm not saying your challenges are invalid and your experience to date has not been a positive one. But to be fair to the developers, by the looks at the time of your posting, it seems that you tried to log in during the weekly update/patch. It just happened to be one of those times that co-incided but because of your prior experience thus far, this only amplifies your personal challenge and negative experience. Like I said, your challenges and experience are completely and 100% valid and I'm not minimizing them in any way - I was frustrated as anything too that I missed the new content AND the really cool stuff (in particular the T5 Excelsior), but this one seems to be just a case of bad timing. I'm not carrying water for the dev team here, but if it doesn't work tomorrow/when the sun is up and you're able to try and get back in, I'd say that might be a hardware issue and you might need to get that checked out.

    That said, I'm a firm believer in if you don't ask you don't get: any word from the team on if the two promotions Mac client users missed will be made available?
  • yetweallfalldownyetweallfalldown Member Posts: 13 Administrator
    One quick update for everyone, we have found a way to give integrate all the previous promotions that Mac players were not able to redeem during the downtime. Mac players should have a special promotional pack in the C-Store. Once I'm back on a computer, I will edit this post for promotion pack details.
    Communications Manager - Perfect World Entertainment
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  • primar13primar13 Member Posts: 1,896 Bug Hunter
    One quick update for everyone, we have found a way to give integrate all the previous promotions that Mac players were not able to redeem during the downtime. Mac players should have a special promotional pack in the C-Store. Once I'm back on a computer, I will edit this post for promotion pack details.

    YAHOO!!!
  • timberwolf#2067 timberwolf Member Posts: 49 Media Corps
    YES!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
  • darkknightucfdarkknightucf Member Posts: 1,546 Media Corps
    Thank you.
    @Odenknight | U.S.S. Challenger | "Remember The Seven"
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  • khan5000khan5000 Member Posts: 3,007 Arc User
    Make it so
    Your pain runs deep.
    Let us explore it... together. Each man hides a secret pain. It must be exposed and reckoned with. It must be dragged from the darkness and forced into the light. Share your pain. Share your pain with me... and gain strength from the sharing.
  • jodyhammerhandjodyhammerhand Member Posts: 33 Arc User
    One quick update for everyone, we have found a way to give integrate all the previous promotions that Mac players were not able to redeem during the downtime. Mac players should have a special promotional pack in the C-Store. Once I'm back on a computer, I will edit this post for promotion pack details.

    Hey I had no problems with asking, and it is only fair of me to have no problem saying thank you. So to the developer team, a sincere and gracious thank you very much for finding a way to make this happen. That's awesome.
  • sf911sf911 Member Posts: 284 Arc User
    Thank you guys :)
  • yocase009yocase009 Member Posts: 30 Arc User
    Thank you for recognizing Mac players in this way. However, I am unable to find the promo pack? Please help! It is not under my promotions tab and I play exclusively on Mac (I don't have anything else).
  • eighrichteeighrichte Member Posts: 338 Arc User
    Thanks for the update and the promotion solution!
  • agathon55agathon55 Member Posts: 6 Arc User
    Thank you!
  • szieitiacszieitiac Member Posts: 5 Arc User
    I also can't find the pack - where in the c-store do we find it?
  • mhall85mhall85 Member Posts: 2,852 Arc User1
    Wonderful news about the promo code for Mac players!

    But... is the "all clear" flag being waived for the Mac client? Or is it still being worked on?
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  • khan5000khan5000 Member Posts: 3,007 Arc User
    The Mac Pack (TM) might not be up yet.
    I played for a good hour a few days ago with no issues
    Your pain runs deep.
    Let us explore it... together. Each man hides a secret pain. It must be exposed and reckoned with. It must be dragged from the darkness and forced into the light. Share your pain. Share your pain with me... and gain strength from the sharing.
  • amayakitsuneamayakitsune Member Posts: 977 Arc User
    I didnt see the Mac pack anywhere in the C-Store when I logged in... that makes me sad.
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  • xylylxylyl Member Posts: 45 Arc User
    One quick update for everyone, we have found a way to give integrate all the previous promotions that Mac players were not able to redeem during the downtime. Mac players should have a special promotional pack in the C-Store. Once I'm back on a computer, I will edit this post for promotion pack details.

    I always believed good things happen for those who wait. Thank you sincerely for this. It bouys my lagging spirits.

    Cheers ... Admiral Cybyl

    Now about adding Vegemite to the replicator menu ... :smile:
    Thus spake Admiral Cybyl:  Alea iacta est. Ibis redibis,numquam per bello peribis. Ergo, per aspera ad astra!
  • psycoticvulcanpsycoticvulcan Member Posts: 4,160 Arc User
    I just went to Promotions and all the promotional items were listed individually. Claimed them all no problem.
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    -Thomas Marrone
  • tehindostehindos Member Posts: 8 Arc User
    One quick update for everyone, we have found a way to give integrate all the previous promotions that Mac players were not able to redeem during the downtime. Mac players should have a special promotional pack in the C-Store. Once I'm back on a computer, I will edit this post for promotion pack details.

    I don't have it it, nor can I find the items anywhere.
  • buddhabotbuddhabot Member Posts: 8 Arc User
    I don't have anything there either. How is this going to work then?
  • havamhavam Member Posts: 1,735 Arc User
    I much appreciate the Mac-pac® thank you. But I care more about that "quality bar" was there another patch to reach it? I m still experiencing CTD throughout Delta Quadrant map transfers, improper shutdowns, etc. I would have much preferred a more stable client.
  • shmojoshmojo Member Posts: 67 Arc User
    edited November 2015
    Is the Mac pack actually in-game yet? because I've just checked the C-store and there's nothing listed there for Mac at all.
  • nyarka123nyarka123 Member Posts: 19 Arc User
    shmojo wrote: »
    Is the Mac pack actually in-game yet? because I've just checked the C-store and there's nothing listed there for Mac at all.

    It's in the promotions tab of the C-Store.
    Mac user.
    Captain: ISS Terror (Mirror Guardian)

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