test content
  • Games
  • Social
  • Arc News
  • Support
  • Zen
What is the Arc Client?
Install Arc
Forums > Home› Star Trek Online General Discussion

Attempting to connect to controller tracker problem.

grob5grob5 Member Posts: 13 Arc User
edited August 2014 in Star Trek Online General Discussion
I have been experiencing some major issues with this game since arc took over.

I have had the Launcher getting stuck at Attempting to connect to controller tracker.

I have a very capable machine and can run the game with no problems; however now this problem has come along and is preventing the game from loading.

I have uninstalled arc and STO twice with reboots in between.


Does anyone have any thoughts about how this can be fixed?
Post edited by grob5 on

Comments

  • tekehdtekehd Member Posts: 2,032 Arc User
    edited August 2014
    grob5 wrote: »
    I have been experiencing some major issues with this game since arc took over.

    I have had the Launcher getting stuck at Attempting to connect to controller tracker.

    I have a very capable machine and can run the game with no problems; however now this problem has come along and is preventing the game from loading.

    I have uninstalled arc and STO twice with reboots in between.


    Does anyone have any thoughts about how this can be fixed?

    sounds like connectivity related issue... Have you restarted your modem/router hardware?
  • grob5grob5 Member Posts: 13 Arc User
    Ya, works over a Vodafone DSL connection but not Compass Net. Trace timeout at 19 hop
  • vocsilvervocsilver Member Posts: 5 Arc User
    run cmd.

    ipconfig /release
    ipconfig /renew
  • vonamicusvonamicus Member Posts: 94 Arc User
    vocsilver wrote: »
    run cmd.

    ipconfig /release
    ipconfig /renew

    Yep, that worked! :)
    =/\=Von Amicus=/\=
    12th Fleet
    Fleet Executive Officer
    SigRA.png
  • synfoolasynfoola Member Posts: 156 Arc User
    Didn't work for me, but I'll keep trying. Thanks for the info either way since it's helping others. :)
  • matkempmatkemp Member Posts: 31 Arc User
    edited October 2015
    Didn't work for me either. Game launcher is just hanging, with a message "Logging in please wait" with some flashing icons below it.

    Obviously my modem and internet connection are okay, otherwise I wouldn't be here in the forums!

    Since the last maintenance my launcher has got slower and slower at each logging!

    EDIT.

    Found if I start the launcher again from Arc, with the current one running. I can get another launcher to pop up, which I have to enter my details. Its still slow patching though.
  • dragunfyrdragunfyr Member Posts: 41 Arc User
    edited October 2015
    Also stuck on "Attempting to connect to controller tracker.." Tried the above and some other things, no luck.
    https://imgur.com/Eu44IrT
  • mjaybirdmjaybird Member Posts: 106 Arc User
    Also stuck. good to see I am not the only one with this issue
  • masadacomasadaco Member Posts: 4 Arc User
    edited October 2015
    Same... "Attempting to connect to controller tracker" endlessly. It's not an IP release/renew issue. All other connectivity (including here) works fine.

    EDIT: I recently cleared all my Chrome web cache which reset all my cookies. Getting on to the Forum reset my PIN. Once my PIN was reset, a reload of the login page worked.
  • spireryspirery Member Posts: 17 Arc User
    did force verify worked for me after the 8 time trying to log in
  • dragunfyrdragunfyr Member Posts: 41 Arc User
    "Force Verify" in Options also worked for me.
    https://imgur.com/Eu44IrT
  • leemwatsonleemwatson Member Posts: 5,459 Arc User
    Here's a tip for how I log on.

    Reboot and wait for machine to finish loading etc.
    Disconnect wi-fi connection and turn off Wi-fi, leave for 30 seconds and reconnect.
    Launch game from the original launcher, not Arc (check your Startrekonline folder for the Star Trek Online Launcher).

    I'm based in the UK btw, on a 14.5Mb, unlimited data connection and I get no lag and almost no SNR's. I have heard that US ISP's are alot stricter with net traffic, although you shouldn't have problems if you have enough bandwidth as this game doesn't use alot.
    "You don't want to patrol!? You don't want to escort!? You don't want to defend the Federation's Starbases!? Then why are you flying my Starships!? If you were a Klingon you'd be killed on the spot, but lucky for you.....you WERE in Starfleet. Let's see how New Zealand Penal Colony suits you." Adm A. Necheyev.
  • potasssiumpotasssium Member Posts: 1,226 Arc User
    Having this problem this morning, will try the solutions here when I get home.
    Thanks for the Advanced Light Cruiser, Allied Escort Bundles, Jem-Hadar Light Battlecruiser, and Mek'leth
    New Content Wishlist
    T6 updates for the Kamarag & Vor'Cha
    Heavy Cruiser & a Movie Era Style AoY Utility Cruiser
    Dahar Master Jacket

Sign In or Register to comment.