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Forums > Home› Star Trek Online General Discussion

Cryptic: Any idea when XMPP Chat will come back up?

somebobsomebob Member Posts: 556 Arc User
in Star Trek Online General Discussion
So, external chat (or CrypticChat or their external XMPP chat server) has been down for all new logins (if you're logged in you're fine) for about 20 hours now, give or take. Quite a few people use it to keep in touch with their friends and such between their games.

Any idea when it'll come back up again?​​
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Comments

  • starfleetmacostarfleetmaco Member Posts: 118 Arc User
    I'm wondering the same. I use Pidgin all the time to keep in touch with the fleet and friends...
  • primar13primar13 Member Posts: 1,896 Bug Hunter
    Seems to be an issue somewhere that has taken this down. Still waiting on a Dev Response though

    If you are unsure if your setup is correct, the XMPP Instructions can be found here: http://www.arcgames.com/en/forums/startrekonline/#/discussion/1182369/out-of-game-chat-via-xmpp
  • somebobsomebob Member Posts: 556 Arc User
    So, Cryptic, anything? Two 'business days' have now passed with no CrypticChat.

    What's going on?​​
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  • pwlaughingtrendypwlaughingtrendy Member Posts: 2,966 Arc User
    I've been poking the netops teams about this. They're looking into it. After attempting a reset to fix the problem, they're looking into other solutions. For some reason, some people can use it while others can't. Trying to narrow down the cause of the problem.
  • primar13primar13 Member Posts: 1,896 Bug Hunter
    From what I gather, those who were still connected, and never logged off, are still able to use it.
    Anyone who logged off, not cannot relog in.
  • pwlaughingtrendypwlaughingtrendy Member Posts: 2,966 Arc User
    primar13 wrote: »
    From what I gather, those who were still connected, and never logged off, are still able to use it.
    Anyone who logged off, not cannot relog in.
    Some cases suggest otherwise. Also internally some of the data reports are confuzzling.
  • primar13primar13 Member Posts: 1,896 Bug Hunter
    Oohh.. Fun
  • berginsbergins Member Posts: 3,453 Arc User
    Glad to see:
    1. It isn't just me
    2. Trendy is on the case

    Would it be possible to get an answer about Armada Chat over XMPP, too?
    "Logic is a little tweeting bird chirping in a meadow. Logic is a wreath of pretty flowers which smell BAD." - Spock
  • x3of9x3of9 Member Posts: 157 Arc User
    pwlaughingtrendy wrote: »
    primar13 wrote: »
    From what I gather, those who were still connected, and never logged off, are still able to use it.
    Anyone who logged off, not cannot relog in.
    Some cases suggest otherwise. Also internally some of the data reports are confuzzling.

    This is what I get from my XMPP client's XML console:

    <!-- In 2015-10-06 20:29:06 -->
    <failure xmlns='urn:ietf:params:xml:ns:xmpp-sasl'>
    <temporary-auth-failure/>
    <text xml:lang='en'>Internal connection timeout</text>
    </failure>
    U.S.S. Marathon - NX-92781
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  • khaoskrowkhaoskrow Member Posts: 49 Arc User
    That... doesn't bode well for a quick resolution. I didn't realize how much I leaned on Trillian till it went down. Suddenly, completely cut off unless I'm ingame. Even the Android App doesn't work. Welp, there's always Skype. Keep us in the loop! And thanks for letting us know you folks are working on it. It's reassuring.
    PvPer, RPer, novice writer, RP/PvP/PvE tutor, purveyor of fine snark, and KDF mourner. R.I.P. Ker'rat.
  • s2iceos2iceo Member Posts: 8 Arc User
    The issue I am encountering is when I look at the status screen on Trillian

    *** Reconnecting to Jabber as "demonicpagan@crypticspace.com".
    *** TLS established using AES128-SHA (TLSv1/SSLv3).
    *** Connection to JABBER has failed: invalid password.
    *** You have been disconnected.

    However, using that EXACT same password, I can log into STO just fine. Has the syntax changed for how to connect? Presently my settings are to use hostname: cyrypticspace.com, port: 5222
  • hatax2hatax2 Member Posts: 44 Arc User
    Getting the same issue here, got kicked off at 6:16PM CDT yesterday and have been unable to get reconnected since. I'm using crypticspace.com port 5222 for my connection with Trillian as well, kinda stinks as I use it pretty heavily.

    Hopefully they can find out what's going on here sooner rather than later. :)
  • somebobsomebob Member Posts: 556 Arc User
    pwlaughingtrendy wrote: »
    primar13 wrote: »
    From what I gather, those who were still connected, and never logged off, are still able to use it.
    Anyone who logged off, not cannot relog in.
    Some cases suggest otherwise. Also internally some of the data reports are confuzzling.
    Thanks for getting back to us, Trendy. Here's to hoping we get a resolution as soon as possible.

    There's apparently a lot of us who use external chat - especially as it's a FANTASTIC feature for Cryptic's titles, and frankly something I wish EVERY MMO had!​​
    Owner and Lead Moderator for the Primus Database. Post your Hero today!
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  • dukedom01dukedom01 Member Posts: 462 Arc User
    I rely on the xmpp chat too, so would really appreciate a timely solution to this hickup.
    Ceterum censeo Otha supplendum in praemiis.
  • crynetingcryneting Member Posts: 156 Arc User
    Any Update?!
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  • pwlaughingtrendypwlaughingtrendy Member Posts: 2,966 Arc User
    From the looks of it, the interface needs to be bounced, which would require taking all of XMPP down for a few. I'm not sure when this is in, but once I get a few more engineers into the building who are in charge of this, I can give a better estimate.
  • s2iceos2iceo Member Posts: 8 Arc User
    Alright, please keep us all posted.​​
  • pwlaughingtrendypwlaughingtrendy Member Posts: 2,966 Arc User
    Current outlook is that it'll need a maintenance reset. So from the sound of it, that means we'll be able to do it during our maintenance tomorrow.
  • primar13primar13 Member Posts: 1,896 Bug Hunter
    edited October 2015
    YAY!

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  • starfleetmacostarfleetmaco Member Posts: 118 Arc User
    Awesome! Thanks for keeping us in the loop about this, Trendy!
  • somebobsomebob Member Posts: 556 Arc User
    Looking forward to seeing XMPP chat working after tomorrow's reset. Thanks for keeping us updated.​​
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  • rifter1969rifter1969 Member Posts: 654 Arc User
    pwlaughingtrendy wrote: »
    Current outlook is that it'll need a maintenance reset. So from the sound of it, that means we'll be able to do it during our maintenance tomorrow.

    Thanks trendy for the updates! :smile:
  • damocles2209damocles2209 Member Posts: 74 Arc User
    Outstanding. Thanks for the updates, trendy.
  • s2iceos2iceo Member Posts: 8 Arc User
    Thank you for that update, trendy.​​
  • somebobsomebob Member Posts: 556 Arc User
    So, CO is back up, but external chat is not.

    Any updates, Trendy?​​
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  • khaoskrowkhaoskrow Member Posts: 49 Arc User
    Just to confirm: the maintenance is over and STO servers are back up, but XMPP is still down. Did the reset not fix it, or did they forget to reset it? Trendy halp.
    PvPer, RPer, novice writer, RP/PvP/PvE tutor, purveyor of fine snark, and KDF mourner. R.I.P. Ker'rat.
  • rifter1969rifter1969 Member Posts: 654 Arc User
    I just tried myself. Even tried logging into game... still no external chat.. bummer :(
  • dabelgravedabelgrave Member Posts: 979 Arc User
    Trendy posted this on twitter 10 minutes ago: https://twitter.com/LaughingTrendy/status/652157379702747136​​
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    <Keybind Tour the Galaxy> <Fleet / Armada Management> <Currency Exchange> <Other STO Links>
  • khaoskrowkhaoskrow Member Posts: 49 Arc User
    And XMPP is back up everyone. Thank you techie people.
    PvPer, RPer, novice writer, RP/PvP/PvE tutor, purveyor of fine snark, and KDF mourner. R.I.P. Ker'rat.
  • pwlaughingtrendypwlaughingtrendy Member Posts: 2,966 Arc User
    Well, it's not completely back. We're still applying more fixes.

    Main update thread here: http://www.arcgames.com/en/forums/startrekonline/#/discussion/1205189/xmpp-issues
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