Account Server Down (Switzerland, Germany)?

eristhevorta · May 2015

I can access the internet, these forums (where I am actually logged in with my PWE account) and any other online or offline game. I even requested a new IP from my router (restarted it). The launcher says "connection to the account server timed out", and when I use the direct gameclient icon, it's stuck at "Connecting to Account Server".

Logging in with a proxy server (EU or US) won't fix it either. Yesterday everything worked fine, I've played STO for many hours in the evening. This isn't the first time I can't access the account server in-game. Infact, there's something wrong every other week or so and this is getting boring. I'm here since Beta and I've lived through so many bad and also good phases of the game, butt right now it just doesn't want to stop misbehaving.

Does any other German or Swiss (or maybe Austrian) player have issues right now with logging into the game via launcher or directly? Is there any other way of logging in?

~ Meow

akyma2020 · May 2015

First I know what you mean and I sign it!

Same here in the middle of germany. Login Problems yesterday could be fixed with router and computer restart, so it seems. Today I stuck at "Connecting to Controllmatching"... something just by starting the client.

But also annoying is that the Client crashes when I fight at Voth Ground Area. I've done all the things up to now the support told me, like reinstall drivers, reinstall game etc. But the crahes still goes on and on... I don't believe at this point that it realy has something to do with my settings and drivers. This is the second content block to me, the first is the continous failures during advanced stfs with 30min c/d, in fact it means that in work weeks I don't need to try to do any STF.

Have fun take love ignore peace

12:11 Sloved after another Router restart! YEAH!!!!!

grymyr · May 2015

In switzerland withe same problems since last night

eristhevorta · May 2015

I have restarted the whole computer, restarted the router once again ... still no good. The account server is still timing out both in launcher mode and direct client start mode.

I'm somewhat glad I'm not the only Swiss person not being able to log into the game for many hours already. So all I can do is wait and hope, I guess. Tomorrow I'll try again. It's just that I'd have liked to finish the Iconian reputation before my short holiday is over. If I had a chance to do the rep today, I would have stayed on track.

patrokolus · May 2015

Yup, just tried to login and can't reach account server. Also Switzerland

eristhevorta · May 2015

Okay ... server purrsonel ... could you please have a look at this? Obviously Switzerland is out of reach for your account server (three people having the same issue) since last night. It's like 20 hours already.

keldhara · May 2015

Same problem here. Can't play STO since today, yesterday everything was fine. Nothing helped.
Always get the following error message:
Unable to authenticate: Connection to the account server timed out

I'm living in Switerland too

eristhevorta · May 2015

Wow, so out of not too many Swiss STO players, already FOUR of them report in these forums that they get an account server time out ... and everyone since last night.

I even changed my password to make sure that I was typing in the correct password. No matter if you enter the wrung or right password, the same error appears.

So, the thread was moved, at least it's been spotted by a moderator. I'd really hope that it gets relayed to a technician at PWE or Cryptic. It's mainly Switzerland being cut off the game, maybe not the whole country, butt most likely the German part of Switzerland. It is definately not our end this time, it's your end.

PS: I will install a second copy of the game through Arc (which I never do usually). The advantage is that you're already logged in when you're in Arc, so technically the log in process in the launcher could be skipped and maybe therefore I could get into the game. This will take two full days since it's a lot of data being downloaded. If that doesn't help either, I'll uninstall both copies of the game and take a sirius long break.

harleyquinnel · May 2015

+1 To this, trying to login from Switzerland and keep getting the error

"Unable to Authenticate, Connection to the account server timed out"

Out of interest are the other swiss users on Swisscom?

Couldnt log in 12 hours ago with the same error, and now the same error persists.

Bites as its a public holiday tomorrow.

promeign · May 2015

+5 I guess...
Me and 4 from the .eu Forum. One of which stated to be Swiss, too.
---
I am also using Swisscom. Made less problems than most of the other stuff until today.

stormt22 · May 2015

unable to authenticate: connection to the account server timed out

more problems from switzerland/ EU

traceroute to patchserver.crypticstudios.com (208.95.185.41), 64 hops max, 72 byte packets
1 192.168.1.1 (192.168.1.1) 1.815 ms 3.129 ms 1.424 ms
2 213.3.239.196 (213.3.239.196) 3.182 ms 3.312 ms 2.984 ms
3 * * *
4 be120-1100.zhbic20p-isn001.bluewin.ch (213.3.219.9) 5.127 ms 4.607 ms 4.870 ms
5 be110-1120.zhbic20p-ipn001.bluewin.ch (213.3.216.137) 5.230 ms 7.470 ms 19.474 ms
6 * be100.i79zhb-025.bb.ip-plus.bluewin.ch (213.3.220.2) 12.565 ms 6.354 ms
7 i79tix-035-hun0-0-0.bb.ip-plus.net (138.187.129.55) 3.681 ms 9.801 ms 4.831 ms
8 213.200.70.37 (213.200.70.37) 23.014 ms 22.447 ms 24.363 ms
9 xe-3-0-0.bos10.ip4.gtt.net (141.136.109.138) 114.401 ms 117.141 ms 112.632 ms
10 * * *
11 * * *
12 * * *
13 208.95.185.41 (208.95.185.41) 117.150 ms 100.081 ms 100.749 ms

-

public IP: 83.79.125.16

-

PING patchserver.crypticstudios.com (208.95.185.41): 56 data bytes
64 bytes from 208.95.185.41: icmp_seq=0 ttl=50 time=94.915 ms
64 bytes from 208.95.185.41: icmp_seq=1 ttl=50 time=175.241 ms
64 bytes from 208.95.185.41: icmp_seq=2 ttl=50 time=98.582 ms
64 bytes from 208.95.185.41: icmp_seq=3 ttl=50 time=96.806 ms
64 bytes from 208.95.185.41: icmp_seq=4 ttl=50 time=96.295 ms
64 bytes from 208.95.185.41: icmp_seq=5 ttl=50 time=96.268 ms
64 bytes from 208.95.185.41: icmp_seq=6 ttl=50 time=98.859 ms
64 bytes from 208.95.185.41: icmp_seq=7 ttl=50 time=99.587 ms
64 bytes from 208.95.185.41: icmp_seq=8 ttl=50 time=96.269 ms
64 bytes from 208.95.185.41: icmp_seq=9 ttl=50 time=95.444 ms

--- patchserver.crypticstudios.com ping statistics ---
10 packets transmitted, 10 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 94.915/104.827/175.241/23.516 ms

im still working onthis nettest, which i just cant seem to get running..

- meow

eristhevorta · May 2015

I am using Swisscum / Bluewin as well. I will call tech support from Bluewin and tell them about the issue. Maybe it's Bluewin's fault after all (port forwarding has never been an issue so far, maybe they locked us out for whatever reason). However, I would be really glad if Cryptic could also check their end of the server. It has to be either Cryptic or Bluewin then.

Thanks for the numerous replies and or the traceroute report! Now it's crystal clear that the issue is only for Swiss customers using Bluewin / Swisscum as their internet provider. Something is wrung there.

Tomurrmeow evening I will be able to log in directly from Arc and then I hope it's no longer an issue.

Pinging the patchserver is not the issue, by the way, it's the account server. The patch server works perfectly fine. I will now try using the US proxy once more, maybe it works now. EDIT: No, picking any proxy won't work either.

eristhevorta · May 2015

UPDATE: I just made it in! How about you guys? It's been like 24 full hours and now it works again. I also had a chat with Swisscum support and they reported to me that no special issues or updates have been done in the last 24 hours on their end of the servers.

So yeah, it seems that the account server is doing a 24 hour cycle and restarts or something ... good for me, hopefully also good for the other Swiss trekkies out there!

stormt22 · May 2015

well it seems like somthing is happening in the background (puple doff s ?)

i for one am now able to log in, the game does keep on crashing though.. but at least i can log in

which is kind of like progress

so..

keep up the good work you purple doffs, i believe in you !!

- meow

patrokolus · May 2015

It's back again, seems Swisscom fixed it. By the way Reddit was also affected by their issue and is now reachable again.

eristhevorta · May 2015

I don't think Swisscum did anything. The call agent said nothing has been reported faulty. Funny enuff, just when I called support, I was suddenly able to log in. I think the account server is on a 24 hour cycle until refreshing it's IP or whatever ... and appurrently for the last 24 hours we couldn't reach it.

~ Meow

patrokolus · May 2015

It was Swisscom, other people had issues too with other games (secret world) and even Reddit was not reachable anymore. Eventually I called support around 8pm and others did too during the day.They said that issue is known and are working on it.

eristhevorta · May 2015

That's funny ... why did my Swisscum agent on the phone say there was no known issue over the last 24 hours? Wow, the left hand doesn't know what the right one is doing. Thanks for the update, Patrokolus.

Account Server Down (Switzerland, Germany)?

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