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  • ask4spock1ask4spock1 Member Posts: 135 Arc User
    edited May 2015
    :mad:
    We have the team working on a large list of systems that are creating the lag that you are all experiencing. The Command Ships was the first of many in a roll-out that we'll be doing to solve the lag as a whole. This was the first step. We will take care of this. :)

    ALL the new space STFs are fine; however I go into a Borg space STF with the new command or pilot ship and the lag is very bad.


    What is the ETA of this fix?
  • khamseenairkhamseenair Member Posts: 2,640 Bug Hunter
    edited May 2015
    ask4spock1 wrote: »
    :mad:

    ALL the new space STFs are fine; however I go into a Borg space STF with the new command or pilot ship and the lag is very bad.


    What is the ETA of this fix?

    Yeah the Borg STFs are unplayable just now thanks to the insane lag.
    Join date is wrong, I've actually been around since STO Beta.
    True alters don't have a "main". Account wide unlocks for all unique event rewards!!
  • malkoth21malkoth21 Member Posts: 3 Arc User
    edited May 2015
    Try to start star trek and get same result. Crash and burn. Play star conflict with no problem and another game no problem. check graphic card working 100%. Check internet working. Uninstall game and installed it, same problem as before. I load star trek it show Cryptic srceen start loading then when it reach the end i get a small white cube left side of screen then follow by green screen, then i see Iconion screen wait a little bit then crash. my graphic driver recovers perfectly and ticket and error download starts.:(
  • jamesstjamesjamesstjames Member Posts: 75 Arc User
    edited May 2015
    I was able to log in this morning without safe mode for the first time in weeks. Won't be able to play around properly to see how well it works until tomorrow/Sunday - but fingers crossed this fixed it!

    Spoke too soon. One successful log in on Fiday, crashing ever since.

    The past few weeks wouldn't have been as bad if there wasn't as many plugs for the Delta Recruit missions I had no chance in hell of doing :/
    tumblr_meud0dq0CT1rq8ga2o1_250.gif
  • mjarbarmjarbar Member Posts: 2,084 Arc User
    edited May 2015
    Yeah the Borg STFs are unplayable just now thanks to the insane lag.

    For an experiment to see if it could be done, and for the lulz :) a group of us did an Infected Conduit in tier 1 ships fitted with the usual top of the line weapons consols and rep gear etc. we wouldn't win any prizes for DPS but we did complete it and there was zero lag, not to mention a good laugh as three NX ships snd a BoP brought down a tac cube!

    Perhaps until the problems are fully sorted we could all find our fun a different way and mix up how we usually play the STF's, you may never know but you could find a new way of enjoying old content you haven't tried in a while???
    hZbIdbh.jpg
    THANK YOU FOUNDRY - YOUR CONTENT GAVE ME MANY HAPPY HOURS
    Get the Forums Enhancement Extension!
  • grifithrkvgrifithrkv Member Posts: 41 Arc User
    edited May 2015
    one day completely lost, server not responding, login2_timeout and disconections all day. Only problems with STO, please fix this, i never had so many problems with this game
  • thisslerthissler Member Posts: 2,055 Arc User
    edited May 2015
    Okay this started as an account server/login thread. Then I see it seems to have been converted to a lag thread.

    There's zero mention of the account server/login/disconnect issue in the maintenance notes.

    There's a bit on lag. Not of much concern to me when I can't log in, but okay. Maybe these issues have been rolled together into one? But who's to say?

    So what's the status on the original post?

    Should we continue to post the requested information?
    Is there another more relevant thread on this somewhere in the PWE universe I should be reading?
    Is this a known issue, or a non issue?

    Essentially I'm familiar with the answer being "It really doesn't effect enough people for this to get nailed down" and that's fine if that's the case again this time.

    It would just be good to know.

    EDIT: Here's to hoping.

    32.209.23.76
    My public IP address

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 1 ms <1 ms <1 ms dsldevice.frontier.com [192.168.1.254]
    2 24 ms 22 ms 24 ms 32.209.20.3
    3 23 ms 22 ms 24 ms 32.223.0.198
    4 24 ms 23 ms 27 ms 32.223.104.181
    5 22 ms 22 ms 29 ms ae5---0.car02.wlfr.ct.frontiernet.net [74.40.71.
    105]
    6 32 ms 33 ms 32 ms ae11---0.cor01.asbn.va.frontiernet.net [74.40.5.
    217]
    7 31 ms 33 ms 32 ms ae0--0.cbr02.asbn.va.frontiernet.net [74.40.5.19
    4]
    8 33 ms 34 ms 33 ms 12.89.23.37
    9 35 ms 34 ms 36 ms cr1.wswdc.ip.att.net [12.123.10.14]
    10 39 ms 34 ms 35 ms cr81.wshdc.ip.att.net [12.122.135.85]
    11 37 ms 38 ms 38 ms 12.122.135.97
    12 35 ms 34 ms 40 ms be3035.ccr41.iad02.atlas.cogentco.com [154.54.11
    .137]
    13 35 ms 35 ms 38 ms be2176.ccr21.dca01.atlas.cogentco.com [154.54.41
    .54]
    14 36 ms 35 ms 37 ms be2148.ccr41.jfk02.atlas.cogentco.com [154.54.31
    .118]
    15 41 ms 41 ms 41 ms be2094.ccr21.bos01.atlas.cogentco.com [154.54.30
    .14]
    16 41 ms 41 ms 41 ms te0-0-1-0.rcr11.b002133-1.bos01.atlas.cogentco.c
    om [154.54.46.134]
    17 * 41 ms 52 ms 38.111.40.114
    18 42 ms 41 ms 41 ms xboxpatchserver.crypticstudios.com [208.95.185.4
    1]

    Trace complete.
  • javaman1969javaman1969 Member Posts: 298 Arc User
    edited May 2015
    OK, then:
    I keep crashing on the Iconian War title screen. I just took a screen shot of my traceert.Where do I post it?
    We are aware of the issues players are facing. Our engineering teams are jumping in to help! Our engineering teams are investigating, poking, and prodding the server as we speak!

    If you're experiencing issues with logging in, there are multiple ways to help our engineering team get to the bottom of the issues you're currently facing! Posting tracerts as well as your public IP helps our networking teams get data on issues that you're facing

    Not sure how to do a tracert as well as find out your public IP? Learn more here.

    =/\=

    What is a tracert? Trace route. It's a way for you to visually track the progress of packets that travel across the Wide Area Network (WAN) to hopefully identify any connectivity issues.

    How do I run a tracert? Go to Start -> Run and enter CMD to bring up a command prompt. Once there, enter this command:

    tracert patchserver.crypticstudios.com


    What's my public IP? Click here to find out yours.


    ~LaughingTrendy
    His methods have become unsound.
  • nandospcnandospc Member Posts: 1,260 Arc User
    edited May 2015
    And even after the 2nd "lag patch" the problem is present: we really appreciate the effort of powers recoding, but the feedback right now after the patch is still the same for me. We did some infected, korfez and azure nebula run just after the maintenance and the lag and rubberbanding were out of control as always, still with a lot of annoying misfires :( The team chat was full of comments about the lag lol
  • jdfosterrocksjdfosterrocks Member Posts: 74 Arc User
    edited May 2015
    rekeeb wrote: »
    That's excellent, and good information to pass on! Thanks for that.

    Perhaps (and I speak ONLY for myself) I wasn't clear enough in my previous post. I, personally, have not been able to get past the Iconian War splash screen for almost 7 weeks now. I don't know how bad the lag is, outside of what I've read on the forums, because I can't get INTO the game to play. I've tried every "fix" and "workaround" I've been able to find on the forums. Some of my fleetmates are game programmers, and even THEY haven't been able to help me get to the character select screen, much less into the game itself. I truly enjoy playing STO - witness that after 4 years of FTP, I bought a lifetime sub. I'm not whining (okay, maybe a little). I'm not threatening. I'm not even screaming "I'LL NEVER SPEND ANOTHER DIME ON THIS GAME!!!!" I just want to PLAY.

    Again, thank you for your time on this, and a BIG thank you for responding personally to my post.

    --Beeker

    I have two computers, one desktop and one laptop. it works fine on my laptop, on my desktop it has that same problem. to solve that, go into the "options" in launcher and select safemode. It's annoying but as a player, it's the only way to get the client to work on my desktop. I suspect it's a gltich with some AMD video cards. My laptop works fine with the Nvidia card in it.
  • jdfosterrocksjdfosterrocks Member Posts: 74 Arc User
    edited May 2015
    Forgot to mention this as well.

    On my AMD video card, if I update through windows update, it causes all video rendering games & programs to crash. With any video card (or device) it is suggested to go through the manufacturer's website of the computer and/or device for update. Using device driver updates through Windows update dont always work correctly.

    To solve my particular problem, all I had to do is revert back, then download the drivers through amd and that fixed the video, but it doesnt solve the sto client without the suggestion i made previously.
  • thisslerthissler Member Posts: 2,055 Arc User
    edited May 2015
    No change in the issue of logging in, or being disconnected, as well as no communication.
  • grifithrkvgrifithrkv Member Posts: 41 Arc User
    edited May 2015
    no more problems with lag, but server not responding and disconnections are worst after the last patch
  • rikwesselsrikwessels Member Posts: 367 Arc User
    edited May 2015
    most other threads in this section are fairly old so I can also inform devs in this thread that while crash to desktop is less frequent than before latest patch it is still present .I haven't attempted the "out in the cold "mission yet , or Voth battlezone , so can't tell if that issue is at last fixed . Maybe others will know this?
  • rikwesselsrikwessels Member Posts: 367 Arc User
    edited May 2015
    rikwessels wrote: »
    most other threads in this section are fairly old so I can also inform devs in this thread that while crash to desktop is less frequent than before latest patch it is still present .I haven't attempted the "out in the cold "mission yet , or Voth battlezone , so can't tell if that issue is at last fixed . Maybe others will know this?

    ok, update : just did "out in the cold "on one of my DR's and it's still bugged as hell. I had to re-login approximately 15 times during the mine section due to constant crashes to desktop. I'm assuming the same will be the case for the Voth ground battlezone but can't vouch for that ...

    so that fix isn't live yet ..
  • jaffastargatejaffastargate Member Posts: 122 Arc User
    edited May 2015
    i always lag when i come in STO. and by that... i mean when i start the game, log in.. and i lag for like 5 minutes.. sometimes even more. it is going on for like 2 years now. and i have been reporting the bug every now and then when it starts to get worse.
    It is Fairly Obvious that They Don't Want me to Stick around.

    08E90F14F47C7BC013D19B2D5E9591D78C4185F9
  • jamesstjamesjamesstjames Member Posts: 75 Arc User
    edited May 2015
    I'm now getting a crash while logging in with safe mode.

    Harrumph.
    tumblr_meud0dq0CT1rq8ga2o1_250.gif
  • [Deleted User][Deleted User] Posts: 0 Arc User
    edited May 2015
    i always lag when i come in STO. and by that... i mean when i start the game, log in.. and i lag for like 5 minutes.. sometimes even more. it is going on for like 2 years now. and i have been reporting the bug every now and then when it starts to get worse.

    Sounds more like a CPU/RAM issue.
  • nandospcnandospc Member Posts: 1,260 Arc User
    edited May 2015
    Devs, please fix this absurd rubberbanding, it's too much right now :( Today was again a lag party, with a lot of lag and misfires, both pve and pvp, it was just unplayable. To be honest, i can't continue to play STO in this condition, and my fleeties as well are frustrated by this situation.
    Please, do something.
  • sorcapprenticesorcapprentice Member Posts: 38 Arc User
    edited May 2015
    Wehn I try to use a pre-paid card to buy Zen I get the message that I need at least one character in the game.
    Thanks to Delta Recruiting, I have many more than that!
    Anyone else have this problem?
    I've used the cards before, without problem.
    Most disappointed. I was going to by some R&D packs. :(
  • scurry5scurry5 Member Posts: 1,554 Arc User
    edited May 2015
    Issues just cropped up sometime within the last 3 days.

    Public IP - 113.210.137.206 (it's dynamic, though)

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 2 ms 1 ms 1 ms 192.168.0.1
    2 * * * Request timed out.
    3 28 ms 26 ms 41 ms 10.213.146.90
    4 32 ms 36 ms 41 ms 202.179.117.61
    5 31 ms 27 ms 29 ms 202.75.188.73
    6 89 ms 28 ms 24 ms 202.151.252.197
    7 98 ms 27 ms 23 ms g-1-0-0.kkbp-pe222.maxis.net.my [202.151.241.194]
    8 205 ms 209 ms 202 ms 202.151.241.193
    9 208 ms 262 ms 201 ms 202.151.241.133
    10 202 ms 207 ms 206 ms 202.151.241.130
    11 203 ms 201 ms 459 ms 202.151.252.254
    12 217 ms 223 ms 199 ms xe-5-2-0.edge1.LosAngeles6.Level3.net [4.26.0.121]
    13 211 ms 206 ms 200 ms be3036.ccr21.lax04.atlas.cogentco.com [154.54.14.129]
    14 208 ms 198 ms 223 ms be2019.ccr21.lax01.atlas.cogentco.com [154.54.88.9]
    15 264 ms 259 ms 249 ms be2065.ccr21.iah01.atlas.cogentco.com [154.54.5.65]
    16 257 ms 257 ms 258 ms be2172.ccr41.atl01.atlas.cogentco.com [154.54.29.17]
    17 278 ms 268 ms 295 ms be2168.ccr21.dca01.atlas.cogentco.com [154.54.31.94]
    18 276 ms 273 ms 276 ms be2148.ccr41.jfk02.atlas.cogentco.com [154.54.31.118]
    19 280 ms 282 ms 285 ms be2094.ccr21.bos01.atlas.cogentco.com [154.54.30.14]
    20 276 ms 276 ms 277 ms te0-0-1-0.rcr11.b002133-1.bos01.atlas.cogentco.com [154.54.46.134]
    21 282 ms 283 ms 287 ms 38.111.40.114
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.

    Trace complete.
  • sorcapprenticesorcapprentice Member Posts: 38 Arc User
    edited May 2015
    Wehn I try to use a pre-paid card to buy Zen I get the message that I need at least one character in the game.
    Thanks to Delta Recruiting, I have many more than that!
    Anyone else have this problem?
    I've used the cards before, without problem.
    Most disappointed. I was going to by some R&D packs. :(

    Thank you!
    I can now give you money.
    I hope you enjoy the money as much as I enjoy your game! :D
  • eristhevortaeristhevorta Member Posts: 1,049 Bug Hunter
    edited May 2015
    The issues have become worse with the account server. Since yesterday evening (GMT), Switzerland can no longer connect to the account server of Cryptic Studios at all anymore. So far we have around TEN forum users timing out each time trying to log onto the client, all since yesterday evening and all from Switzerland using Bluewin / Swisscom as their internet provider, including meowself. If it's already ten forum users in such a shor time confirming the same problem, there must be hundreds out there who don't use the forum and have the same issue as well.

    For details, feel free to check out the support forum (PC and technical issues subforum).
    "Everything about the Jham'Hadar is lethal!" - Eris
    Original Join Date: January 30th, 2010
  • grifithrkvgrifithrkv Member Posts: 41 Arc User
    edited May 2015
    yesterday no problems, today having spikes of lag and moments of server not responding

    Microsoft Windows [vers
  • donatelisedonatelise Member Posts: 1 Arc User
    edited May 2015
    Issue started today for me

    Public IP 73.37.117.7


    Microsoft Windows [Version 6.3.9600]
    (c) 2013 Microsoft Corporation. All rights reserved.

    C:\WINDOWS\system32>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 1 ms 1 ms 1 ms 192.168.1.1
    2 * * * Request timed out.
    3 70 ms 18 ms 16 ms xe-0-2-3-0-sur03.beaverton.or.bverton.comcast.ne
    t [68.85.148.225]
    4 30 ms 20 ms 16 ms ae-1-0-sur04.beaverton.or.bverton.comcast.net [6
    8.87.216.150]
    5 22 ms 16 ms 15 ms et-4-0-0-0-0-ar03.troutdale.or.bverton.comcast.n
    et [68.87.216.1]
    6 23 ms 20 ms 22 ms he-0-4-0-1-11-cr02.seattle.wa.ibone.comcast.net
    [68.86.95.93]
    7 19 ms 18 ms 19 ms he-0-12-0-0-pe04.seattle.wa.ibone.comcast.net [6
    8.86.82.226]
    8 25 ms 21 ms 22 ms as174.seattle.wa.ibone.comcast.net [66.208.228.1
    10]
    9 52 ms 49 ms 48 ms be2085.ccr21.slc01.atlas.cogentco.com [154.54.2.
    198]
    10 52 ms 48 ms 65 ms be2126.ccr21.den01.atlas.cogentco.com [154.54.25
    .65]
    11 83 ms 79 ms 72 ms be2128.ccr21.mci01.atlas.cogentco.com [154.54.25
    .174]
    12 76 ms 73 ms 74 ms be2156.ccr41.ord01.atlas.cogentco.com [154.54.6.
    86]
    13 81 ms 79 ms 79 ms be2351.ccr21.cle04.atlas.cogentco.com [154.54.44
    .86]
    14 95 ms 92 ms 95 ms be2009.ccr21.alb02.atlas.cogentco.com [154.54.25
    .89]
    15 100 ms 99 ms 97 ms be2299.ccr21.bos01.atlas.cogentco.com [154.54.43
    .9]
    16 99 ms 96 ms 97 ms te0-0-1-0.rcr11.b002133-1.bos01.atlas.cogentco.c
    om [154.54.46.134]
    17 106 ms 106 ms 105 ms 38.111.40.114
    18 107 ms 116 ms 96 ms xboxpatchserver.crypticstudios.com [208.95.185.4
    1]

    Trace complete.

    C:\WINDOWS\system32>
  • texastrekkietexastrekkie Member Posts: 153 Arc User
    edited May 2015
    I had some trouble yesterday as well, but I'm in South Texas so was blaming weather. BUT, tonight we have no bad weather. When I get into the game, there is rubberbanding and lag, SNR, and DCs. When I can't get in, it's SNR from the log in, or log in and then DC, or can't even get Arc to finish loading. I have tried the usual reccomendations. Hope this helps.

    My IP is 108.237.49.182


    Microsoft Windows [Version 6.3.9600]
    (c) 2013 Microsoft Corporation. All rights reserved.

    C:\Users\m>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 47 ms 79 ms 62 ms homeportal [192.168.1.254]
    2 360 ms 30 ms 47 ms 70-239-176-1.lightspeed.snantx.sbcglobal.net [70
    .239.176.1]
    3 51 ms 71 ms 57 ms 70.232.192.29
    4 40 ms 39 ms 49 ms 75.28.192.122
    5 47 ms 50 ms 40 ms 12.83.39.17
    6 30 ms 32 ms 19 ms ggr3.dlstx.ip.att.net [12.122.138.17]
    7 15 ms 20 ms 22 ms 192.205.36.222
    8 70 ms 84 ms 87 ms be2031.ccr21.dfw01.atlas.cogentco.com [154.54.7.
    45]
    9 97 ms 104 ms 103 ms be2144.ccr21.iah01.atlas.cogentco.com [154.54.25
    .105]
    10 118 ms 114 ms 80 ms be2172.ccr41.atl01.atlas.cogentco.com [154.54.29
    .17]
    11 101 ms 102 ms 124 ms be2168.ccr21.dca01.atlas.cogentco.com [154.54.31
    .94]
    12 105 ms 120 ms 118 ms be2148.ccr41.jfk02.atlas.cogentco.com [154.54.31
    .118]
    13 106 ms 112 ms 98 ms be2094.ccr21.bos01.atlas.cogentco.com [154.54.30
    .14]
    14 128 ms 120 ms 84 ms te0-0-1-0.rcr11.b002133-1.bos01.atlas.cogentco.c
    om [154.54.46.134]
    15 129 ms 118 ms 140 ms 38.111.40.114
    16 89 ms 92 ms 92 ms patchserver2.crypticstudios.com [208.95.185.41]


    Trace complete.
  • eristhevortaeristhevorta Member Posts: 1,049 Bug Hunter
    edited May 2015
    At least Switzerland is back in business since last midnight.
    "Everything about the Jham'Hadar is lethal!" - Eris
    Original Join Date: January 30th, 2010
  • thisslerthissler Member Posts: 2,055 Arc User
    edited May 2015
    At least Switzerland is back in business since last midnight.


    Great. I suppose the international bullion market breathed a sigh of relief.
  • otisnobleotisnoble Member Posts: 1,290 Arc User
    edited May 2015
    Why Login2_timeout?:confused:
    Fleet Admiral Stephen
  • ramos40kramos40k Member Posts: 101 Arc User
    edited May 2015
    The server unavailable at this time.
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