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Forums > Home› Star Trek Online General Discussion

Support Website Broken

samt1996samt1996 Member Posts: 2,856 Arc User
edited May 2015 in Star Trek Online General Discussion
After $100 worth of in-game items never arrived in my mailbox I filed an in-game support ticket which referred me to the website. Every time I try to file a PWE support ticket the website goes into a redirect loop and refuses to load. I have tried everything including using a mobile device, I filed the ticket but it wouldn't let me submit it from a mobile device.

Needless to say I'm extreme frustrated right now at PWE, I know Cryptic has no control over them but maybe someone here can offer some advice on how to proceed. :(
Post edited by samt1996 on

Comments

  • thecosmic1thecosmic1 Member Posts: 9,365 Arc User
    edited May 2015
    Try using a different browser, like IE.
    STO is about my Liberated Borg Federation Captain with his Breen 1st Officer, Jem'Hadar Tactical Officer, Liberated Borg Engineering Officer, Android Ops Officer, Photonic Science Officer, Gorn Science Officer, and Reman Medical Officer jumping into their Jem'Hadar Carrier and flying off to do missions for the new Romulan Empire. But for some players allowing a T5 Connie to be used breaks the canon in the game.
  • samt1996samt1996 Member Posts: 2,856 Arc User
    edited May 2015
    thecosmic1 wrote: »
    Try using a different browser, like IE.

    Same problem no matter which browser I use.
  • suuperduudesuuperduude Member Posts: 367 Arc User
    edited May 2015
    ...where did you buy the items from?

    If you got them off the Z store, look in your inventory..

    Nothing you buy FROM crypytic gets delivered by in game email...
    --
    Lion Heart of Hammer Squadron
  • thecosmic1thecosmic1 Member Posts: 9,365 Arc User
    edited May 2015
    samt1996 wrote: »
    Same problem no matter which browser I use.
    Well, I just tested it with Chrome and it was working fine for me, but you can send them a direct email: customerservice@perfectworld.com

    And good point above. Items do not come in your Mail. You get them directly from the C-Store. They will list as Available to you to Claim if you purchased them.
    STO is about my Liberated Borg Federation Captain with his Breen 1st Officer, Jem'Hadar Tactical Officer, Liberated Borg Engineering Officer, Android Ops Officer, Photonic Science Officer, Gorn Science Officer, and Reman Medical Officer jumping into their Jem'Hadar Carrier and flying off to do missions for the new Romulan Empire. But for some players allowing a T5 Connie to be used breaks the canon in the game.
  • samt1996samt1996 Member Posts: 2,856 Arc User
    edited May 2015
    suuperduude wrote: »
    ...where did you buy the items from?

    If you got them off the Z store, look in your inventory..

    Nothing you buy FROM crypytic gets delivered by in game email...

    I was trading with other players.
  • samt1996samt1996 Member Posts: 2,856 Arc User
    edited May 2015
    thecosmic1 wrote: »
    Well, I just tested it with Chrome and it was working fine for me, but you can send them a direct email: customerservice@perfectworld.com

    And good point above. Items do not come in your Mail. You get them directly from the C-Store. They will list as Available to you to Claim if you purchased them.

    Thanks I'll do that.
  • gulberatgulberat Member Posts: 5,505 Arc User
    edited May 2015
    samt1996 wrote: »
    After $100 worth of in-game items never arrived in my mailbox I filed an in-game support ticket which referred me to the website. Every time I try to file a PWE support ticket the website goes into a redirect loop and refuses to load. I have tried everything including using a mobile device, I filed the ticket but it wouldn't let me submit it from a mobile device.

    Needless to say I'm extreme frustrated right now at PWE, I know Cryptic has no control over them but maybe someone here can offer some advice on how to proceed. :(

    It went back to doing that? Trendy apparently spoke to tech support yesterday after I ran into the redirect loop myself, and it seemed cleared up as of very late last night (like midnight CDT). You might try again and if it is still doing it, use that email address.

    Christian Gaming Community Fleets--Faith, Fun, and Fellowship! See the website and PM for more. :-)
    Proudly F2P.  Signature image by gulberat. Avatar image by balsavor.deviantart.com.
  • quintarisquintaris Member Posts: 816 Arc User
    edited May 2015
    samt1996 wrote: »
    I was trading with other players.

    So what you're saying is, you got scammed by other players.
    w8xekp.jpg
  • samt1996samt1996 Member Posts: 2,856 Arc User
    edited May 2015
    quintaris wrote: »
    So what you're saying is, you got scammed by other players.

    :rolleyes:

    Not my first rodeo, I only trade with people I trust. Several of these email were between me and my fleetmates. I assure you this is not the case.
  • chaosgod777chaosgod777 Member Posts: 237 Arc User
    edited May 2015
    samt1996 wrote: »
    :rolleyes:

    Not my first rodeo, I only trade with people I trust. Several of these email were between me and my fleetmates. I assure you this is not the case.

    Ok, if their your fleetmates...why then did you not just trade the item's face to face? Quite frankly its their fault for trying to mail them this soon after the mail item bug was JUST corrected. there may be lingering effects. Best way to trade items of that value is face to face in a TRADE. Quite frankly PWE nor Cryptic has any responsibility to do anything to help you. If its the mail bug then wait awhile and im sure they'll come out with a fix again in a month or so. If not then sounds like you got scammed and I hope you didnt "trade" your compensation up front.

    Maybe next time you'll try the TRADE window in game and not sending it through mail. sorry if this sounds like im just trying to be an TRIBBLE but if the truth hurts...
  • samt1996samt1996 Member Posts: 2,856 Arc User
    edited May 2015
    chaosgod777 wrote: »
    Ok, if their your fleetmates...why then did you not just trade the item's face to face? Quite frankly its their fault for trying to mail them this soon after the mail item bug was JUST corrected. there may be lingering effects. Best way to trade items of that value is face to face in a TRADE. Quite frankly PWE nor Cryptic has any responsibility to do anything to help you. If its the mail bug then wait awhile and im sure they'll come out with a fix again in a month or so. If not then sounds like you got scammed and I hope you didnt "trade" your compensation up front.

    Maybe next time you'll try the TRADE window in game and not sending it through mail. sorry if this sounds like im just trying to be an TRIBBLE but if the truth hurts...

    Generally I only trade face to face but there was a miscommunication. It just happened to be during a big trade deal.

    Yes, you are being an TRIBBLE and totally unhelpful I may add. There's the door >>
  • primar13primar13 Member Posts: 1,896 Bug Hunter
    edited May 2015
    gulberat wrote: »
    It went back to doing that? Trendy apparently spoke to tech support yesterday after I ran into the redirect loop myself, and it seemed cleared up as of very late last night (like midnight CDT). You might try again and if it is still doing it, use that email address.

    Listen to this Guy :)
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