test content
  • Games
  • Social
  • Arc News
  • Support
  • Zen
What is the Arc Client?
Install Arc
Forums > Home› Star Trek Online General Discussion

season 10 Direct3d error ?

blackwind04xblackwind04x Member Posts: 89 Arc User
edited May 2015 in Star Trek Online General Discussion
Fatal error: Direct3d driver returned error code (DXGI_ERROR_DEVICE_REMOVED) while checking sync query. Technical details: sync query 15 0x22d67fc0 GetData == 0x887a005 0 NF 0
Post edited by Unknown User on

Comments

  • gofasternowgofasternow Member Posts: 1,390 Arc User
    edited May 2015
    It's been something that's been going on since the release of Season 10. Interestingly, mine stopped after I ended up... rebooting my computer.
  • blackwind04xblackwind04x Member Posts: 89 Arc User
    edited May 2015
    stiill crashes at the purple screen...
  • blackwind04xblackwind04x Member Posts: 89 Arc User
    edited May 2015
    fickers at the purple screen blue then crashes..
  • xenificationxenification Member Posts: 615 Arc User
    edited May 2015
    What GPU are you using?

    Ive only ever crashed in "out in the cold" in the breen arc but thats because of a map bug.
    Everything else is fine for me so its either a random bug or a problem with your GPU or the GPU line if others are experiencing it too.
  • peterconnorfirstpeterconnorfirst Member Posts: 6,225 Arc User
    edited May 2015
    Crashes seem back on my end as well since season 10. Far less problematic than during anniversary event though. They occur mostly during ground maps or loading screen. Using DirectX9 instead of 11 seems to bring em down to 1 crash every 2 hours instead of 1 crash per hour.

    On one occasion I even had to launch the game in save mode because the toon that tried to log crashed 3 times in a row direct upon logging on.
    animated.gif
    Looking for a fun PvE fleet? Join us at Omega Combat Division today.
    felisean wrote: »
    teamwork to reach a goal is awesome and highly appreciated
  • kabilarkabilar Member Posts: 38 Arc User
    edited May 2015
    I have this problem too. It started a week before season 10 gone live.

    The only solution for me is load the game in save mode every day and when the game is up reselect the best graphics.

    The computer isn't one year old .... Intel HD graphic card and already too old for this game :confused:
  • demonicaestheticdemonicaesthetic Member Posts: 3 Arc User
    edited May 2015
    It's a known problem, been several threads about it.

    Basics...

    1. It is probably not your card or your drivers, regardless of what you may get told.

    2. It's a common problem across a wide range of pc's from old clunkers to brand new elite gaming boxes

    3. It's probably NOT your fault.

    There is no guaranteed fix, heres a procedure that has worked for many sufferers.

    1. Start the launcher, top of the launcher window, 'options', make sure safe mode is ticked and full screen is not

    2. Login to the launcher and launch the game.

    3. Wait till it gets past the logo load screen (the purple iconian one). At the char select screen, options, on the disp-lay tab change the 'video card' option from auto to directx9 or 9ex, NOT directx 11.

    4. Set the rest of your graphics options how you want, exc ept the screen mode MUST be set to 'windowed' not win dowed full screen or fullscreen

    5. Close the client

    6. Restart the launcher and login/start game as normal

    7. Once at char select or actually in game THEN maximise the window, play as normal

    8. When you're done, UN-Maximize the screen before closing it down.

    If this works, simply repeat steps 6-9 every time you want to play.
    <center><font size="+5"><b>Give a man a fire and he's warm for a day...
    Set a man on fire and he's warm for the rest of his life...</b></size></center>
  • blackwind04xblackwind04x Member Posts: 89 Arc User
    edited May 2015
    without safe mode it auto full screens with or without the full screen selected ... so that another bug...
Sign In or Register to comment.