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Forums > Home› Feedback› Controls and User Interface

STO Gateway: Secure Connection Failed (April 2015)

darkjeffdarkjeff Member Posts: 2,590 Arc User
edited May 2015 in Controls and User Interface
For at least a week now, I've been unable to connect to the Gateway (https://gateway.startrekonline.com/).

Edit: Ah, nevermind. A Firefox update fixed the issue.
Post edited by Unknown User on

Comments

  • darkjeffdarkjeff Member Posts: 2,590 Arc User
    edited April 2015
    It doesn't work again. Still on Firefox 37.0.1

    Previously it hadn't worked, and after I restarted Firefox so it updated to 37.0.1 it worked, but now I'm getting "Secure Connection Failed" again:
    Secure Connection Failed

    The connection to gateway.startrekonline.com was interrupted while the page was loading.

    The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
    Please contact the web site owners to inform them of this problem.

    Clearing cache and restart browser didn't help either.
  • enterprise1701axenterprise1701ax Member Posts: 209 Arc User
    edited April 2015
    I just tried the link http://gateway.startrekonline.com/locked.html and was informed that, "Star Trek Gateway is currently undergoing maintenance. Please try again later." How much later? Hours, days, months? No telling.
  • darkjeffdarkjeff Member Posts: 2,590 Arc User
    edited April 2015
    http://gateway.startrekonline.com redirects me to https://auth.startrekonline.com/ where it then gives me the error.

    Bah, I sez.
  • dabelgravedabelgrave Member Posts: 979 Arc User
    edited April 2015
    It's been broken on Firefox for me too (I also keep updated to the latest version). However, the Gateway works fine on Chrome.
    :confused:
    One_Doff_Sig.jpg
    STO Resources: <Ship Comparison - All Tiers + Small Craft + Hangar Pets> <Damage Resistance>
    <R&D + Upgrade Costs> <Duty Officer Finder> <Suliban Doff Reqs> <Fleet Costs> <Rep Costs>
    <Keybind Tour the Galaxy> <Fleet / Armada Management> <Currency Exchange> <Other STO Links>
  • generator88generator88 Member Posts: 698 Arc User
    edited April 2015
    From my phone, Chrome doesn't like the lack of certificate but I can make it go there if I want to. Firefox just won't go to that site (or if there's a way to force it to, I don't know it).

    Generator
    =================

    I'm sure your DPS is great, but as Kahless said, "a petaQ with high system mastery is still a petaQ." (Well, he should have said it...!)
  • geographusgeographus Member Posts: 48 Arc User
    edited April 2015
    I tried to sign up for a membership and I get the "Secure Connection Failed" message too,
    as well as a friend of mine.

    I already deleted my browser cache and cookies and checked for browser updates (Firefox 37.0.1).

    Anyone got a solution for this? It's really annoying. :(



    Edit:
    I was able to access the page by using my smartphone (Android 5.0.1) so it must be an issue with
    firefox.
  • hawkrunnerhawkrunner Member Posts: 150 Arc User
    edited April 2015
    Same problem with me and the latest version of firefox 37.0.2 . Other browsers work fine. I think if you complain on the mozilla page they will tell you the issue is with the website, not firefox.

    EDIT: And actually, maybe they're on to something. https://www.ssllabs.com/ssltest/analyze.html?d=auth.startrekonline.com

    The website is vulnerable to all kinds of attacks.
  • wewarren68wewarren68 Member Posts: 35 Arc User
    edited April 2015
    I'm also having the same issue. I tried on my iPad 2 and had no problems connecting, the same with IE11. Firefox seems to think the TLS certificate is out of date on the site and will not let me override.
  • darkjeffdarkjeff Member Posts: 2,590 Arc User
    edited May 2015
    As of May 1st, 2015 it works again on Firefox.

    I'm guessing the certificate did expire, and it was just renewed with the start of the month.
  • dillian4dillian4 Member Posts: 1 Arc User
    edited May 2015
    Hi I keep getting a cryptic error message, it has been 2 weeks since I was unable to get into the game every time it goes through the patching that cryptic error message is coming up, please fix this issue, its very frustrating and it happened after the april 2015 shard maintenance. whats going on, :confused:
  • darkjeffdarkjeff Member Posts: 2,590 Arc User
    edited May 2015
    Whelp, as of May 21st I'm getting this error again.
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