test content
  • Games
  • Social
  • Arc News
  • Support
  • Zen
What is the Arc Client?
Install Arc
Forums > Home› Support› PC, Network, and Other Technical Issues› Windows and General: PC, Network, and Other Technical Issues

Unable to authenticate: Connection to the account server timed out

2

Comments

  • spocksmomspocksmom Member Posts: 5 Arc User
    edited March 2015
    This thread was the only acknowledgement of the problem I could find from other users.

    I'm also getting:

    Unable to authenticate: Connection to the account server timed out

    Thanks for posting the twitter response for confirmation.

    MAJOR BUMMER if this keeps me from finishing CCE projects.... :mad:
  • mischesnmischesn Member Posts: 2 Arc User
    edited March 2015
    Same issue here(Slovakia - 18:17 local time). Connection to account server timed out.
  • darklordkageryuudarklordkageryuu Member Posts: 5 Arc User
    edited March 2015
    Its good to know at least that its not my PC that's acting up this time XD any ideas on how long its gonna stick like this ?also ive been meaining to ask , ive had multiple crashes ( hapening only to me when i try to do certain things like access the fleet roster page or or take part in the crystaline event which ends for me everytime i start shooting something in there :( ) are these kind of specific circumstances happen often or are they just rare occurances ?
  • lmsapsin34474lmsapsin34474 Member Posts: 40 Arc User
    edited March 2015
    Howdy all,
    Just went to log in and got this as well anyway hope they fix it soon.

    See you all in game!

    CAPTAIN LEE SAPSIN
    U.S.S. OCALA/NCC-150307
  • spocksmomspocksmom Member Posts: 5 Arc User
    edited March 2015
    I tried logging in again just to see what would happen....

    It logged in and has proceeded to a HUGE download...
  • mattbzhmattbzh Member Posts: 10 Arc User
    edited March 2015
    Hello, It's 18:25 in Brittany (western Europe) where I'm from and..... same problem
  • roroatan79roroatan79 Member Posts: 8 Arc User
    edited March 2015
    Central Germany here, same problem. Though I can log in through the launcher, as soon as I get to the retrieve characters screen, it snags and returns me to the login screen.

    :(
  • xraiderv1xraiderv1 Member Posts: 487 Arc User
    edited March 2015
    login 2 time out now.
    Murphy's laws:
    1- Murphy’s Law tells us that anything that can go wrong will go wrong.
    2- And anything that does go wrong will get progressively worse.
    3- And if you survive the first two laws it’s time to panic.
  • lmsapsin34474lmsapsin34474 Member Posts: 40 Arc User
    edited March 2015
    xraiderv1 wrote: »
    login 2 time out now.
    Howdy all,
    I was able to log in and got that as well at least it is progress.

    See you in game!

    CAPTAIN LEE SAPSIN
    U.S.S. OCALA/NCC-150307
  • saritax26saritax26 Member Posts: 3 Arc User
    edited March 2015
    same issue here , new patch new problem:mad:
  • darklordkageryuudarklordkageryuu Member Posts: 5 Arc User
    edited March 2015
    well they seem to be working to fix the connection issues , i can get in the game so to speak but it has trouble retrieving my character list
  • jon69jon69 Member Posts: 2 Arc User
    edited March 2015
    same here now
  • lmsapsin34474lmsapsin34474 Member Posts: 40 Arc User
    edited March 2015
    darklordkageryuu wrote: »
    well they seem to be working to fix the connection issues , i can get in the game so to speak but it has trouble retrieving my character list

    Howdy all,
    I am glad they are working on it hopefully we can get in game soon.

    See you in game!

    CAPTAIN LEE SAPSIN
    U.S.S. OCALA/NCC-150307
  • nevawinnanevawinna Member Posts: 281 Arc User
    edited March 2015
    Hangs at "retrieving character list" for several minutes, then eventually times out.
  • rubicioviciorubiciovicio Member Posts: 2 Arc User
    edited March 2015
    the same in spain, now i can enter but i can´t retrieve my caracters selection, waiting, one more step for my reman to rise again :)
  • willamsheridanwillamsheridan Member Posts: 1,189 Arc User
    edited March 2015
    nevawinna wrote: »
    Hangs at "retrieving character list" for several minutes, then eventually times out.

    Same here. Looks like the Iconians overloaded the Servers
  • darklordkageryuudarklordkageryuu Member Posts: 5 Arc User
    edited March 2015
    Blasted Iconians
  • grravergrraver Member Posts: 152 Arc User
    edited March 2015
    Im experiencing similar things here in the Netherlands. I use ARC to start the STO launcher, then it patched, after patching the game client starts, I get passed the login screen, then it holds at "Retrieving Character List"and i get a Login2_Timeout.

    I restarted the client and arc, but no avail.
  • fabnpgxfabnpgx Member Posts: 16 Arc User
    edited March 2015
    Same here, can't connect to login server.
    Connecting from Poland, no Arc.
  • grravergrraver Member Posts: 152 Arc User
    edited March 2015
    Now when i used Steam to launch the STO launcher and the game, I could succesfully login and play the game.
  • darklordkageryuudarklordkageryuu Member Posts: 5 Arc User
    edited March 2015
    All systems are running at 10% capacity and ships are fully functional . the game seems to be up and running for now at least XD
  • lmsapsin34474lmsapsin34474 Member Posts: 40 Arc User
    edited March 2015
    Howdy all,
    Game is up and running and working 100% great work Cryptic.

    See you in game!

    CAPTAIN LEE SAPSIN
    U.S.S. OCALA/NCC-150307
  • illcadiaillcadia Member Posts: 1,412 Bug Hunter
    edited March 2015
    It's broken again!
  • nevawinnanevawinna Member Posts: 281 Arc User
    edited March 2015
    Just got kicked again adn now the launcher can't connect to the patch server. Says it's a problem with my connection. Yeah, sure. I can't connect to anything else, like, this forum. Derp.
  • belidosbelidos Member Posts: 452 Arc User
    edited March 2015
    same here...
  • ukomegaukomega Member Posts: 41 Arc User
    edited March 2015
    It's Dead Jim!
    Transaprent2.png
  • simonpgrubersimonpgruber Member Posts: 0 Arc User
    edited March 2015
    Back when I was in school for computers we learned about something called a "cluster" not to be confused with a cluster f**k. This is 2 or more servers that perform the same function so that when one goes down or is overloaded the others pick up the slack. Seems if you rely on the servers to keep your business running you should have this kind of fault tolerance installed. Although it also seems to me that you would also have quality control (QC) which cryptic clearly also does not have. Oh wait and tech support which they also do not have. hmmmmmm


    these crashes and unreliability is why I love the world of Linux
  • layumlayum Member Posts: 8 Arc User
    edited March 2015
    Italy here and seems i'm stuck at ''Loading please wait" screen from the Cryptic launcher. No way to get past . :(
  • simonpgrubersimonpgruber Member Posts: 0 Arc User
    edited March 2015
    they never got the servers up fully. they are down again and have been up and down all day.
  • jim625jim625 Member Posts: 907 Arc User
    edited March 2015
    a dev came by a few seconds ago and told us the servers are back up but now it's down again yeah great job you did devs:mad:

    oh well time to go to bed hope it get's fixed tommorrow
Sign In or Register to comment.