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Warning Credit Card Users!!!
fubanator
Member Posts: 4 Arc User
if you want to cancel your account you cant!
Even if you confirm to cancel your account it will still charge you!
I have cancelled my account 6 times in the past year and still it charges my Credit card!
I don't even play the game!
Had to cancel my credit card just to stop the billing!
They way I see it they have stole $180.00 from me and I am seeking legal action because they will not respond to any email of why my account is still being charged.
Even if you confirm to cancel your account it will still charge you!
I have cancelled my account 6 times in the past year and still it charges my Credit card!
I don't even play the game!
Had to cancel my credit card just to stop the billing!
They way I see it they have stole $180.00 from me and I am seeking legal action because they will not respond to any email of why my account is still being charged.
Post edited by fubanator on
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You know after the what...second time of it not working I may have tried other avenues... just saying...
*now sits back with her popcorn and watches*
Oh and in before lock...
They also resell old things as new and spam for 2 weeks a daily blog lol
Don't forget to mention.............Lockboxes!!! "Runs away"
Otherwise, I do not know of any reason, as to why re-occurring charges would seemingly commence, other than making more purchases!
Praetor of the -RTS- Romulan Tal Shiar fleet!
Good luck with that... But... Contact your bank/CC company and request the charges be reversed if you feel they are fraudulent...
From what I understand, it's become industry practice to basically kill any account that suffers a chargeback. So, while canceling the account may resolve the repeated attempts to hit your credit card for some quick cash, it may also result in your in-game account forever being blacklisted.
In the OPs case, while he may have stopped playing a year ago or more, he didn't say he would never return to the game. I doubt he harbors any illusion of returning after having his credit card violated so many times.
Though, this is hardly the worst case I've ever heard of such practices. Funcom was/is notorious for it, and I could swear I've heard of another developer who managed to charge certain accounts 20x+ in a single month for the same monthly subscription (racking up thousands in total charges), but that might have been Funcom also. EDIT: For some reason, I want to say it was Mythic.
I'm thankful I made my 1-2 zen purchases through Steam; never had a single issue, with delivery or any billing shenanigans of this sort.
And what is the BBB able to do to Cryptic or any other Business? All they can do is contact Cryptic about a specific complaint and post whether the complaint has been resolved or not resolved to their satisfaction. Very few people will actually see the rating for Cryptic on the BBB so very few people will be driven away from playing Cryptic games because of a low rating. The BBB has very little effect on a company like Cryptic.
There are very few MMO players that actually check the BBB to determine a company's rating before installing the game. They might check various reviews about the MMO to see what they are getting into and other similar research, but most players are apathetic towards the business side of MMOs. All that most players really care about is are they having fun and is the game playing smoothly with no noticeable lag or bugs.
Defending The Galaxy By Breaking One Starfleet Regulation After The Next.
They're also working outside the channels a player would use to contact a company. They're not dealing with GMs. They're dealing with more professional representatives.
It's amusing how many of the Cryptic specific complaints on the BBB weren't just resolved, the player was ultimately overcompensated, but only after the BBB became involved.
Almost every one of the complaints I read there went something like, "I complained to Cryptic about issue XYZ, for days/weeks/months they jerked me around, saying there was nothing they could do, or it was my fault, etc. Finally, after filing a complaint with the BBB, and only after the BBB contacted Cryptic, my issue was promptly resolved and I was compensated."
I think just being able to bypass the GM is the critical factor. It seems GMs don't have all that much freedom to resolve issues, so even when you're not dealing with one who themselves is an ******* it's still quite unlikely your issue will be resolved. And yeah, more than a few seem to enjoy sticking it to players.
They seem capable of finding that rational employee who realizes it's not worth the illwill, or the loss of future revenue from a paying customer, to leave the issue unresolved.
who knows with people and that on this planet being typical.
Been around since Dec 2010 on STO and bought LTS in Apr 2013 for STO.
Just cancelling your credit card to stop the charges will prbably not work as the payments have to be stopped by the party making the charges. If the party still makes the charges but is declined it may end up affecting your credit score and ability to get further loans etc. as you will be classed as a defaulter.
Do everything in your power to make sure the other party is aware of what is happening and get them to stop it!
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anytime i have a problem with a game it's straight to the phone, cause i know no game company actually handles their tickets and e-mails beyond automated responses, if there is a real problem, like involving my credit card, i want top speak to a living person about it, not a bot...
Scratch that: have a lawyer write your letter.
It clearly is cryptics fault if a subscription cancellation is not recognized by their system and a lack of support further puts blame on them.
After having had legal counsel, you might be advised to go to your bank and have them undo all payments to cryptic7PWE with the added note as to WHY the money was removed.
I've known people who forgot they were subbed to games for a year or more before actually cancelling. Or they thought they cancelled and forgot to click a button.
I was thinking the same. You can complain a lot about this game, I certainly do. But this is just ridiculous.
Even if you can't find a phone number on their website, don't you have directory enquiries in the US? You know, a number you call, say who you are trying to contact and they put you through - I am pretty sure such a service could find out the number.
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I do one better...am using PayPal.;)
Uh, they will respond to your requests if you're sending them to customerservice@perfectworld.com with the subject billing. They will investigate this.
However, since this obviously is something that cannot be handled by posting on the forums (and it's already starting the whole troll march) I'm going to close this thread.
Former Community Moderator, Former SSR DJ, Now Full time father to two kids, Husband, Retail Worker.
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