However, any item you purchased during the probation waiting period will be bound to your account and that does not lift.
This is a problem then that needs to be changed. Because if I go to buy something for someone else, and the automated system flags me for probation, then the whole reason I went online to buy just became moot. Which means the only way to avoid such a nerf would be not buy at all.
I would think you would need to relook at that "feature" and try to change that result. Othwerwise why would I ever risk buying anything?
This is a problem then that needs to be changed. Because if I go to buy something for someone else, and the automated system flags me for probation, then the whole reason I went online to buy just became moot. Which means the only way to avoid such a nerf would be not buy at all.
I would think you would need to relook at that "feature" and try to change that result. Othwerwise why would I ever risk buying anything?
Actually, if you got put on probation (one time thing) you just need to wait until the probation period is over. At that point, you can use the Zen you bought to buy an item in the C-Store and give it to your friend (if it is not normally bound on purchase). It only permanently account binds the items you purchase in the C-Store during the probation period.
Actually, if you got put on probation (one time thing) you just need to wait until the probation period is over. At that point, you can use the Zen you bought to buy an item in the C-Store and give it to your friend (if it is not normally bound on purchase). It only permanently account binds the items you purchase in the C-Store during the probation period.
THe only problem with this is if its intended as a spur of the moment thing, such as 'oh its X's birthday tomorrow, let me get them <blah>' "oh probation, now their birthday is ruined, thanks alot'
THe only problem with this is if its intended as a spur of the moment thing, such as 'oh its X's birthday tomorrow, let me get them <blah>' "oh probation, now their birthday is ruined, thanks alot'
This will most likely only affect those that do not have an established purchase history prior to that purchase of Zen. This system is meant to combat the trends/patterns of fraud and protect legitimate users/players. It will initially catch some legitimate users but in the long run this protects their purchases, the economy of STO, and more.
This will most likely only affect those that do not have an established purchase history prior to that purchase of Zen. This system is meant to combat the trends/patterns of fraud and protect legitimate users/players. It will initially catch some legitimate users but in the long run this protects their purchases, the economy of STO, and more.
In my case, this probably means that I will always have to face probation. I am very infrequent and random in my purchase history. Such that there is no way that you can divine a trend or pattern.
And if I go on probation everytime I decide to purchase on a whim, well, that means I will not do purchases. I don't need the hassle.
In my case, this probably means that I will always have to face probation. I am very infrequent and random in my purchase history. Such that there is no way that you can divine a trend or pattern.
And if I go on probation everytime I decide to purchase on a whim, well, that means I will not do purchases. I don't need the hassle.
It takes into account your lifetime purchase history so, even if infrequent, once it deems you as established you are less likely to get on probation.
This will most likely only affect those that do not have an established purchase history prior to that purchase of Zen. This system is meant to combat the trends/patterns of fraud and protect legitimate users/players. It will initially catch some legitimate users but in the long run this protects their purchases, the economy of STO, and more.
So then explain how I, who has been playing since 2010 and making semi-regular, often monthly purchases, since 2010, got flagged not once, not twice, not three times, but FOUR TIMES. And no it was not getting more Zen while still on probation.
This will most likely only affect those that do not have an established purchase history prior to that purchase of Zen. This system is meant to combat the trends/patterns of fraud and protect legitimate users/players. It will initially catch some legitimate users but in the long run this protects their purchases, the economy of STO, and more.
I wonder since its been about 3 years since I actually paid for anything that if say I did buy something that since I haven't bought anything with real money in about three years it might put me on probation because of that or being a mostly KDF player.
So then explain how I, who has been playing since 2010 and making semi-regular, often monthly purchases, since 2010, got flagged not once, not twice, not three times, but FOUR TIMES. And no it was not getting more Zen while still on probation.
Wow. Now that is completely unacceptable. What a bloody joke.
This will most likely only affect those that do not have an established purchase history prior to that purchase of Zen. This system is meant to combat the trends/patterns of fraud and protect legitimate users/players. It will initially catch some legitimate users but in the long run this protects their purchases, the economy of STO, and more.
Reading over some stuff and I have a couple of questions. if These questions were already answered and I missed it then my bad.
1: How do you know that you have been placed on probation? Do you get an in game notification, something on your account, or how does it work?
2: Since you said it takes into account lifetime history of purchases that brings me to my next 2 part question. First did this take into account the history before it was implemented? (stupid question probably.) I'm also the type of person who makes random purchases. Sometimes i'll only buy $10 worth of zen, other times $50, or $30, and sometimes i'll use paypal or a credit card or prepaid card. Pretty much I'm all over the map with how much I buy and the method I use to pay for it. My next question is, how can I be sure at some point I won't get flagged several times over as some folks are claiming to have had happen? I suppose I'm asking, how can I be certain that it won't mistakenly flag and potentially TRIBBLE me over in the process, for lack of a better way to say it coming to mind.
On occasion I may buy zen to convert to dilithium or so I can pick something up such as a fleet ship module or keys. I understand why the system is in place but the way that it's being portrayed is that it could potentially come back to bite me in the rear just as much as it could someone who would try to defraud me. Gotta admit I've put a good little bit of cash into this game and this is a bit worrying the way its presented.
"Someone once told me that time was a predator that stalked us all our lives. I rather believe that time is a companion who goes with us on the journey and reminds us to cherish every moment, because it will never come again." - Jean Luc Picard in Star Trek Generations
It takes into account your lifetime purchase history so, even if infrequent, once it deems you as established you are less likely to get on probation.
I had over two years of regular purchases, always using the same payment agent (steam) and it still flagged me every time I purchased zen using Steam while I was playing Neverwinter. When I used a credit card that I never used before with ARC I wasn't flagged. So it doesn't seem to work as advertised? In fact it seems backwards.
I don't know how good it is for fraud prevention but it sure cured me of my Zen habit. It seems the only winning move is not to pay.
I urge each of you to submit a ticket to Customer Support. Please include all of the information about the different times you have been on probation, your purchases that triggered it, etc. They can then gather all of the information and we can investigate. Reporting it in this thread doesn't get your account/info added to the investigation.
I urge each of you to submit a ticket to Customer Support. Please include all of the information about the different times you have been on probation, your purchases that triggered it, etc. They can then gather all of the information and we can investigate. Reporting it in this thread doesn't get your account/info added to the investigation.
Thanks!
Been there. Done that. Got a copy and pasted response about CS not being able to do anything. Several times, or did you miss that constant narrative in this thread? If a majority of us are not already part of this investigation then it's because you're not conversing with CS, because we've been submitting tickets with this information since this system went live.
I urge each of you to submit a ticket to Customer Support. Please include all of the information about the different times you have been on probation, your purchases that triggered it, etc. They can then gather all of the information and we can investigate. Reporting it in this thread doesn't get your account/info added to the investigation.
Thanks!
Posting a support ticket is a waste of time and energy. They just refer you to the forums.
Posting a support ticket is a waste of time and energy. They just refer you to the forums.
I did not say they could give you an immediate fix. Their official response may be just that. But they need the information from you so trends can be found and an investigation can be done/long-term fixes made.
I did not say they could give you an immediate fix. Their official response may be just that. But they need the information from you so trends can be found and an investigation can be done/long-term fixes made.
Maybe the response could be a bit more clear on that?
Something like: "We are aware of the issue and it is being investigated. Please consult the forums for any updates or additional information."
Star Trek Online Advancement: You start with lowbie gear, you end with Lobi gear.
I did not say they could give you an immediate fix. Their official response may be just that. But they need the information from you so trends can be found and an investigation can be done/long-term fixes made.
While this makes a lot of sense, I think this is the first time anyone's ever said something like this in an official capacity and it's certainly never occurred to myself or anyone I've ever talked to in-game that this might be the case. Could you pass it on to whoever is responsible for the automated replies that adding a few lines thanking people for their submission and informing the person who submitted the ticket that while there may not be a solution yet that the ticket they've just submitted will help them to come up with one?
Basically something to let people know that submitting tickets is not a complete waste of time and effort.
I did not say they could give you an immediate fix. Their official response may be just that. But they need the information from you so trends can be found and an investigation can be done/long-term fixes made.
Any suggestion for a specific Subject Line to use to make it easier for CS to track?
Nitpicking is a time-honored tradition of science fiction. Asking your readers not to worry about the "little things" is like asking a dog not to sniff at people's crotches. If there's something that appears to violate natural laws, then you can expect someone's going to point it out. That's just the way things are.
Funny, but Cryptic here is what has actually happened:
1. You put a fraud system in place without first notifying the users.
2. It created multiple issues for multiple people and has universally debased the zen purchase experience.
3. Users have asked for it to be scrapped.
4. Users have pointer out when and why the issues are happening. Both on forum and bug reports.
5. You have for months ignored them and done nothing to improve the experience.
6. Many Users have stopped buying zen because of all of the issues that have occurred since you decided to make this change unilaterally.
7. Your response "Please keep sending us money even though we ignore you and don't give you what we promised in exchange".
I'm on probation.
Once it has ended will my items become unbound? I can tell you that I'm not going to spend money on this game until this system is removed.
I'm on probation.
Once it has ended will my items become unbound? I can tell you that I'm not going to spend money on this game until this system is removed.
They will be forever bound, sorry.
"I'm not big on telepaths myself. I'm not big on guns either. But if everyone else has them, I want to make sure I can get my hands on the biggest one I can."
Hello,
Thank you for getting back to us. Items that are saleable that shows bound at the moment, will be unbound once the probation has last.
Unfortunately, we cannot tell when this probation ends.
For more information, please go the STO forums: http://sto-forum.perfectworld.com/showthread.php?t=1286371
Thank you for understanding.
Actually, if you got put on probation (one time thing) you just need to wait until the probation period is over. At that point, you can use the Zen you bought to buy an item in the C-Store and give it to your friend (if it is not normally bound on purchase). It only permanently account binds the items you purchase in the C-Store during the probation period.
Have any Steam users who bought Zen thru Steam for STO, not been automatically flagged for probation since the fraud system was instituted?
I purchase my Zen for STO through Steam exclusively and ever since this change all my purchases have been flagged, regardless of amount or number of purchases/day it seems.
Fortunately, after you purchase your Zen, if you back out of the C-store without purchasing anything and reopen it, you can buy things as you normally would. So, if this is meant to somehow stop scammers or bots, if they're doing the same thing, it's useless. Seems like a pretty stupid idea to me. If you really want to cut back on bots, it seems some kind of two-factor identification would probably work better.
I just got flagged for purchasing some master keys and the Phantom Escort yesterday. Through Steam by the way...Now I can't buy more master keys today without having them bound to account? I've been purchasing all kinds of items from Master Keys to C-Store ships on my account for almost three years now. Is that not enough of a "purchase history"? This pisses me off. I spent my own money on Zen, and I don't deserve to not be able to trade the items I purchase which are supposed to be tradable. Fraud prevention? Here's an idea...Why don't you let people learn to protect their own passwords. If they lose access to their accounts due to carelessness it's their own fault. Put it in the EULA or something. But leave the rest of us out of it.
Sorry...rant over.
Don't let them promote you. Don't let them transfer you. Don't let them do anything that takes you off the bridge of that ship, because while you're there... you can make a difference.
-Captain James T. Kirk
So in changing my cc I use on steam I get flagged, next they do not tell us how long I would be on probation maybe a week or 2 months.
I guess what I am saying is cryptic will suspend your account say they are reviewing your activity they provided no details what so ever and I would really like to know how you will review my purchase history and confirm if they are valid, are you doing background checks or credit card investigations really.........
Cryptic you will never get another cent out of me.
So in changing my cc I use on steam I get flagged, next they do not tell us how long I would be on probation maybe a week or 2 months.
I guess what I am saying is cryptic will suspend your account say they are reviewing your activity they provided no details what so ever and I would really like to know how you will review my purchase history and confirm if they are valid, are you doing background checks or credit card investigations really.........
Cryptic you will never get another cent out of me.
Not sure if it was the changing of your credit card, but plenty of people have been flagged just for using Steam itself which to me is even worse than a flag for using a new card.
Comments
This is a problem then that needs to be changed. Because if I go to buy something for someone else, and the automated system flags me for probation, then the whole reason I went online to buy just became moot. Which means the only way to avoid such a nerf would be not buy at all.
I would think you would need to relook at that "feature" and try to change that result. Othwerwise why would I ever risk buying anything?
KDF: Dahar Master Kan (Borg Klingon Tactical)::Dahar Master Torc (Alien Science)::Dahar Master Sisteric (Gorn Engineer)
RR-Fed: Citizen Sirroc (Romulan Science)::Fleet Admiral Grell (Alien Engineer)
RR-KDF: Fleet Admiral Zemo (Reman Tactical)::Fleet Admiral Xinatek (Reman Science)::Fleet Admiral Bel (Alien Engineer)
TOS-Fed: Fleet Admiral Katem (Andorian Tactical)::Lieutenant Commander Straad (Vulcan Engineer)
Dom-Fed: Dan'Tar (Jem'Hadar Science)
Dom-KDF: Kamtana'Solan (Jem'Hadar Science)
CoHost of Tribbles in Ecstasy (Zombee)
Actually, if you got put on probation (one time thing) you just need to wait until the probation period is over. At that point, you can use the Zen you bought to buy an item in the C-Store and give it to your friend (if it is not normally bound on purchase). It only permanently account binds the items you purchase in the C-Store during the probation period.
THe only problem with this is if its intended as a spur of the moment thing, such as 'oh its X's birthday tomorrow, let me get them <blah>' "oh probation, now their birthday is ruined, thanks alot'
This will most likely only affect those that do not have an established purchase history prior to that purchase of Zen. This system is meant to combat the trends/patterns of fraud and protect legitimate users/players. It will initially catch some legitimate users but in the long run this protects their purchases, the economy of STO, and more.
In my case, this probably means that I will always have to face probation. I am very infrequent and random in my purchase history. Such that there is no way that you can divine a trend or pattern.
And if I go on probation everytime I decide to purchase on a whim, well, that means I will not do purchases. I don't need the hassle.
KDF: Dahar Master Kan (Borg Klingon Tactical)::Dahar Master Torc (Alien Science)::Dahar Master Sisteric (Gorn Engineer)
RR-Fed: Citizen Sirroc (Romulan Science)::Fleet Admiral Grell (Alien Engineer)
RR-KDF: Fleet Admiral Zemo (Reman Tactical)::Fleet Admiral Xinatek (Reman Science)::Fleet Admiral Bel (Alien Engineer)
TOS-Fed: Fleet Admiral Katem (Andorian Tactical)::Lieutenant Commander Straad (Vulcan Engineer)
Dom-Fed: Dan'Tar (Jem'Hadar Science)
Dom-KDF: Kamtana'Solan (Jem'Hadar Science)
CoHost of Tribbles in Ecstasy (Zombee)
It takes into account your lifetime purchase history so, even if infrequent, once it deems you as established you are less likely to get on probation.
So then explain how I, who has been playing since 2010 and making semi-regular, often monthly purchases, since 2010, got flagged not once, not twice, not three times, but FOUR TIMES. And no it was not getting more Zen while still on probation.
I wonder since its been about 3 years since I actually paid for anything that if say I did buy something that since I haven't bought anything with real money in about three years it might put me on probation because of that or being a mostly KDF player.
I figured this was coming its been too long since LTS people got screwed over :P
Wow. Now that is completely unacceptable. What a bloody joke.
Reading over some stuff and I have a couple of questions. if These questions were already answered and I missed it then my bad.
1: How do you know that you have been placed on probation? Do you get an in game notification, something on your account, or how does it work?
2: Since you said it takes into account lifetime history of purchases that brings me to my next 2 part question. First did this take into account the history before it was implemented? (stupid question probably.) I'm also the type of person who makes random purchases. Sometimes i'll only buy $10 worth of zen, other times $50, or $30, and sometimes i'll use paypal or a credit card or prepaid card. Pretty much I'm all over the map with how much I buy and the method I use to pay for it. My next question is, how can I be sure at some point I won't get flagged several times over as some folks are claiming to have had happen? I suppose I'm asking, how can I be certain that it won't mistakenly flag and potentially TRIBBLE me over in the process, for lack of a better way to say it coming to mind.
On occasion I may buy zen to convert to dilithium or so I can pick something up such as a fleet ship module or keys. I understand why the system is in place but the way that it's being portrayed is that it could potentially come back to bite me in the rear just as much as it could someone who would try to defraud me. Gotta admit I've put a good little bit of cash into this game and this is a bit worrying the way its presented.
Star Trek Online volunteer Community Moderator
I had over two years of regular purchases, always using the same payment agent (steam) and it still flagged me every time I purchased zen using Steam while I was playing Neverwinter. When I used a credit card that I never used before with ARC I wasn't flagged. So it doesn't seem to work as advertised? In fact it seems backwards.
I don't know how good it is for fraud prevention but it sure cured me of my Zen habit. It seems the only winning move is not to pay.
Thanks!
Been there. Done that. Got a copy and pasted response about CS not being able to do anything. Several times, or did you miss that constant narrative in this thread? If a majority of us are not already part of this investigation then it's because you're not conversing with CS, because we've been submitting tickets with this information since this system went live.
I did not say they could give you an immediate fix. Their official response may be just that. But they need the information from you so trends can be found and an investigation can be done/long-term fixes made.
Maybe the response could be a bit more clear on that?
Something like: "We are aware of the issue and it is being investigated. Please consult the forums for any updates or additional information."
While this makes a lot of sense, I think this is the first time anyone's ever said something like this in an official capacity and it's certainly never occurred to myself or anyone I've ever talked to in-game that this might be the case. Could you pass it on to whoever is responsible for the automated replies that adding a few lines thanking people for their submission and informing the person who submitted the ticket that while there may not be a solution yet that the ticket they've just submitted will help them to come up with one?
Basically something to let people know that submitting tickets is not a complete waste of time and effort.
Any suggestion for a specific Subject Line to use to make it easier for CS to track?
Joined January 2009
1. You put a fraud system in place without first notifying the users.
2. It created multiple issues for multiple people and has universally debased the zen purchase experience.
3. Users have asked for it to be scrapped.
4. Users have pointer out when and why the issues are happening. Both on forum and bug reports.
5. You have for months ignored them and done nothing to improve the experience.
6. Many Users have stopped buying zen because of all of the issues that have occurred since you decided to make this change unilaterally.
7. Your response "Please keep sending us money even though we ignore you and don't give you what we promised in exchange".
What a winning organization you are.
teehee
I'm on probation.
Once it has ended will my items become unbound? I can tell you that I'm not going to spend money on this game until this system is removed.
They will be forever bound, sorry.
Have any Steam users who bought Zen thru Steam for STO, not been automatically flagged for probation since the fraud system was instituted?
From a ticket reply.
O_o?
From a dev response
O.o
I purchase my Zen for STO through Steam exclusively and ever since this change all my purchases have been flagged, regardless of amount or number of purchases/day it seems.
Fortunately, after you purchase your Zen, if you back out of the C-store without purchasing anything and reopen it, you can buy things as you normally would. So, if this is meant to somehow stop scammers or bots, if they're doing the same thing, it's useless. Seems like a pretty stupid idea to me. If you really want to cut back on bots, it seems some kind of two-factor identification would probably work better.
Vice Admiral of - Starfleet Command -
Sorry...rant over.
Don't let them promote you. Don't let them transfer you. Don't let them do anything that takes you off the bridge of that ship, because while you're there... you can make a difference.
-Captain James T. Kirk
Hello,
Thank you for getting back to us. Unfortunately, we cannot tell when this probation ends.
For more information, please go the STO forums:
http://sto-forum.perfectworld.com/showthread.php?t=1286371
Thank you for understanding.
So in changing my cc I use on steam I get flagged, next they do not tell us how long I would be on probation maybe a week or 2 months.
I guess what I am saying is cryptic will suspend your account say they are reviewing your activity they provided no details what so ever and I would really like to know how you will review my purchase history and confirm if they are valid, are you doing background checks or credit card investigations really.........
Cryptic you will never get another cent out of me.
Not sure if it was the changing of your credit card, but plenty of people have been flagged just for using Steam itself which to me is even worse than a flag for using a new card.