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Forums > Home› Star Trek Online General Discussion

Payment Issue with STO?

ismellfear2ismellfear2 Member Posts: 35 Arc User
edited December 2014 in Star Trek Online General Discussion
So for some reason I've purchased about $180 worth of stuff today and it has worked fine, I got all my zen but now for some reason I went to hit Charge and it only showed me a 10$ payment and a 20$ payment and said something about a limit, so I clicked on my wallet and purchased zen through there for 100$. It went through and I got my ZEN but for some reason whenever I try and hit Transfer it gives me this error,


"There was an error transferring your ZEN. Please try again."


Should I wait and see if it's fixed shortly?

Comments

  • oldkirkfanoldkirkfan Member Posts: 1,263 Arc User
    edited December 2014
    ismellfear2 wrote: »
    So for some reason I've purchased about $180 worth of stuff today and it has worked fine, I got all my zen but now for some reason I went to hit Charge and it only showed me a 10$ payment and a 20$ payment and said something about a limit, so I clicked on my wallet and purchased zen through there for 100$. It went through and I got my ZEN but for some reason whenever I try and hit Transfer it gives me this error,


    "There was an error transferring your ZEN. Please try again."


    Should I wait and see if it's fixed shortly?

    Wait 24 hoours, then try again. It sounds like you were hit by their 'new' anti-fraud measures.
    Caitian Star Pride
    Ferasan Shadow Force
  • ismellfear2ismellfear2 Member Posts: 35 Arc User
    edited December 2014
    Yes but it took my 100$ out of my bank that went through just fine, and it shows up as 10,600 zen in the wallet. The only issue is when I click transfer from the wallet to the game.
  • seaofsorrowsseaofsorrows Member Posts: 10,918 Arc User
    edited December 2014
    If it's in the wallet, yeah.. you should be ok.

    Their anti fraud method has some flaws. What they do is put a delay on things to verify that everything is ok. I'm not sure how long it takes, but the transaction sounded like it went through so you won't lose anything. It's just a question of when they choose to give it to you.

    If you don't have it released within 24 hours, I would consider opening a support ticket. They tend to reply quickly on billing/zen issues. You have more then enough proof of your purchase, I really don't think there should be a problem.

    Best of luck, let us know how it turns out.
    Insert witty signature line here.
  • ismellfear2ismellfear2 Member Posts: 35 Arc User
    edited December 2014
    Thanks, I get nervous when big payments like this TRIBBLE up.



    EDIT: Still not working and giving me the error, I'm a little bit upset I was hoping to cash the ZEN to EC today now it seems I'll have to wait until Saturday.
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