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Perfect example of Cryptic's lack of communication

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  • edited November 2014
    This content has been removed.
  • thecosmic1thecosmic1 Member Posts: 9,365 Arc User
    edited November 2014
    westmetals wrote: »
    I think his point wasn't that it was stupid to post the message in the launcher, but that it's stupid that the launcher clearly states in that message to "check the forums for more information". Normally, when it says that, like during the weekly maintenance, there's a forum thread of some kind. This time, no thread... so no 'more information'.
    No one is denying that Smirk or Trendy dropped the ball by not making an Account Server Maintenance thread this morning, or last night. But at the same time this is not the first time STO has ever had Account Server Maintenance. I can do a quick search in the News section of the forum and see dozens of such threads. Account Server Maintenance happens quite often and is really not something to get all that worked up about.

    The note on the Launcher was really all people needed to know: they are bringing the Account Server down for maintenance - probably related to all the posts about slow Patch downloads from yesterday.
    STO is about my Liberated Borg Federation Captain with his Breen 1st Officer, Jem'Hadar Tactical Officer, Liberated Borg Engineering Officer, Android Ops Officer, Photonic Science Officer, Gorn Science Officer, and Reman Medical Officer jumping into their Jem'Hadar Carrier and flying off to do missions for the new Romulan Empire. But for some players allowing a T5 Connie to be used breaks the canon in the game.
  • atlantraatlantra Member Posts: 0 Arc User
    edited November 2014
    I have a theory... I think the patch from November 20th didn't work... My carrier pets still have 61k HP and hitting hard. EXP didn't change at all so it seems. I guess they're fixing that.

    *shrugs*
    The dress is gold and white. Over 70% people says so. When viewed from a certain screen angle it appears blue and black. The dress displayed on amazon is a blue and black dress, but it's not the same dress in the picture. If you're seeing blue & black you're slightly colored blind. A normal upright screen = white and gold.
    [SIGPIC][/SIGPIC]
  • xanchaxancha Member Posts: 65 Arc User
    edited November 2014
    akpa wrote: »
    it is really funnyl to see all this TRIBBLE from ppl like you... when someone doesnt think like you is in rage or something? why? cuz he/she asked a legit question?

    I'm just lolling all the rage not the question. the op ask a good question it the rage from other ppl that I find funny and I should have been more clear about it
  • shadokittyshadokitty Member Posts: 131 Arc User
    edited November 2014
    Neelix used the forum announcement in his breakfast omelet, and now Smirk and Trendy are in sick bay due to indigestion.
  • uthyeruthyer Member Posts: 50 Arc User
    edited November 2014
    hey, I Saw The Message In The Launcher:
    "please Check The Forums For More Information"

    Anyone Know Where Said Information Is Hiding At The Moment?
    Maybe It's Cloaked.
    Maybe It Was Assimilated By The Collective.

    No. Wait. I Know: It Was The Iconians

    Damn Them All

    It's A Trap!
  • jellico1jellico1 Member Posts: 2,719
    edited November 2014
    xancha wrote: »
    LMAO.........

    ppl will rage on anything these days.

    It is really funny to see all the rage. this action they are doing is not a reason to be mad about. if you cant live with out STO for a couple hours then there is a problem. It is just a game. lol


    What rage ? who is mad ?.....you need to troll some right that's all I see here is some trolling
    Jellico....Engineer ground.....Da'val Romulan space Sci
    Saphire.. Science ground......Ko'el Romulan space Tac
    Leva........Tactical ground.....Koj Romulan space Eng

    JJ-Verse will never be Canon or considered Lore...It will always be JJ-Verse
  • ecotec1983ecotec1983 Member Posts: 0 Arc User
    edited November 2014
    Hey, I saw the message in the launcher:
    "Please check the forums for more information"

    Anyone know where said information is hiding at the moment?
    Maybe it's cloaked.
    Maybe it was assimilated by the Collective.

    No. Wait. I know: it was the Iconians

    Damn them all

    Can rule out the cloaked option, my taskforce did a tacyhon sweep and randomly fired spreads of torpedos at the forum sections using the ionized gas console. :D
  • xanchaxancha Member Posts: 65 Arc User
    edited November 2014
    jellico1 wrote: »


    What rage ? who is mad ?.....you need to troll some right that's all I see here is some trolling

    there rage/upset ppl when they blame someone for not saying anything when it is on the game launcher. they will more than likely say something about it after the fix. ppl get mad when they fix something and mad when they don't for them it is a no win for them
  • edited November 2014
    This content has been removed.
  • daveynydaveyny Member Posts: 8,227 Arc User
    edited November 2014
    It's just Cryptic being...

    wait for it...,

    C R Y P T I C

    After all They have to live up to Their name everyday of the week.

    :cool:
    STO Member since February 2009.
    I Was A Trekkie Before It Was Cool ... Sept. 8th, 1966 ... Not To Mention Before Most Folks Around Here Were Born!
    Forever a STO Veteran-Minion
    upside-down-banana-smiley-emoticon.gif
  • thecosmic1thecosmic1 Member Posts: 9,365 Arc User
    edited November 2014
    westmetals wrote: »
    "This is not the first time this has ever happened" is never a defense because you have to assume that at least some of the players are new and weren't here when it happened before.
    The only confusing aspect to the announcement on the Launcher were the words telling people to check the forum. But even in threads about Account Server Maintenance it just says they are going to do it and then later tell you it is completed.

    The definition of what it is entailed is in the name: the Account Server is getting some maintenance to fix a problem with the Account Server. Anyone who was here yesterday knew how long it took the Account Server to download yesterday's Patch into people's computers. Most people should be able to put 1 and 1 together to get 2.
    STO is about my Liberated Borg Federation Captain with his Breen 1st Officer, Jem'Hadar Tactical Officer, Liberated Borg Engineering Officer, Android Ops Officer, Photonic Science Officer, Gorn Science Officer, and Reman Medical Officer jumping into their Jem'Hadar Carrier and flying off to do missions for the new Romulan Empire. But for some players allowing a T5 Connie to be used breaks the canon in the game.
  • pupibirdpupibird Member Posts: 128 Arc User
    edited November 2014
    Both should be just fired for such bad work!:mad:
  • edited November 2014
    This content has been removed.
  • thecosmic1thecosmic1 Member Posts: 9,365 Arc User
    edited November 2014
    westmetals wrote: »
    There you go again, assuming people having outside/old information. I wasn't around for the whole mess yesterday (after the first 40 minutes or so of the patching nonsense, I had to go to work, and it was done when I got home.)

    And what threads? That's the point. They did not start a thread about this maintenance, even though the Launcher tells you to go look for it.
    The point is you do not need to know all the information. You simply need to know they are doing maintenance on the Account Server. If you are new ask on the forum. If you have been here more then a couple of months you have seen it before.

    No one is saying Smirk or Trendy did not TRIBBLE up by not making a thread. But in the scope of Cryptic TRIBBLE-ups this does not even rate a 1 on a scale to 10. They have made much bigger TRIBBLE ups. Do not make the mole hill a mountain.
    STO is about my Liberated Borg Federation Captain with his Breen 1st Officer, Jem'Hadar Tactical Officer, Liberated Borg Engineering Officer, Android Ops Officer, Photonic Science Officer, Gorn Science Officer, and Reman Medical Officer jumping into their Jem'Hadar Carrier and flying off to do missions for the new Romulan Empire. But for some players allowing a T5 Connie to be used breaks the canon in the game.
  • leethorogoodleethorogood Member Posts: 302 Arc User
    edited November 2014
    I haven't read the whole thread so I apologize if the following has already been posted.

    There is a post on the Neverwinter forums regarding the Account Server Maintenance. I don't play Neverwinter however I thought I would check their forums as this wouldn't be the first time the STO community were left out of the loop! :(

    Anyone else miss when Smirk or Trendy would post to let us know when maintenance had begun, how it was going and then when it was complete? Apparently Neverwinter still get that service, it does seems like we're being neglected these days!
  • khamseenairkhamseenair Member Posts: 2,640 Bug Hunter
    edited November 2014
    westmetals wrote: »
    I think his point wasn't that it was stupid to post the message in the launcher, but that it's stupid that the launcher clearly states in that message to "check the forums for more information". Normally, when it says that, like during the weekly maintenance, there's a forum thread of some kind. This time, no thread... so no 'more information'.

    That was exactly the point I was trying to make. :)

    Had they announced this on the forums, then I would have known it was happening before 3PM (my time) which would have meant I could have logged in before that time so I could be playing during the account maintenance. However, because they didn't, I now can't log in til 5PM so that's an hour and a half of time I was planning on playing now ruled out which is a shame.

    Not the end of the world, but don't say to check the forums if your CMs aren't going to put anything on the forums. No offence CMs but you dropped the ball. :P
    Join date is wrong, I've actually been around since STO Beta.
    True alters don't have a "main". Account wide unlocks for all unique event rewards!!
  • angarus1angarus1 Member Posts: 684 Arc User
    edited November 2014
    I haven't read the whole thread so I apologize if the following has already been posted.

    There is a post on the Neverwinter forums regarding the Account Server Maintenance. I don't play Neverwinter however I thought I would check their forums as this wouldn't be the first time the STO community were left out of the loop! :(

    Anyone else miss when Smirk or Trendy would post to let us know when maintenance had begun, how it was going and then when it was complete? Apparently Neverwinter still get that service, it does seems like we're being neglected these days!

    There's also one on the Champions Online forums.

    Guess they just forgot about the STO forums. :P
  • john98837john98837 Member Posts: 761 Arc User
    edited November 2014
    Hey everyone, emergency account server maintenance has begun. Estimated downtime is 2 hours, but could be extended due to unforeseen issues. We apologize for this unexpected downtime and appreciate your patience.

    - Dwight

    Update 1 7:14 AM PST Maintenance has begun.
    Update 2 8:01 AM PST Maintenance is progressing as planned. Still looking at the same downtime.
    Update 3 8:29 AM PST Maintenance is ongoing. No changes to the estimated downtime.


    So neverwinter actually has someone to not only announce that there is going to be emergency maintenance but actually updates people and keeps them informed. Meanwhile STO players are left with nothing other than a grammatically challenged in game alert that they were going down for emergency maintenance. Guess its not all of PWE that doesn't care about there customers, just the STO division.
  • xanime0xxanime0x Member Posts: 40 Arc User
    edited November 2014
    I see it as this they(devs) are the ones between two objects. 1. a rock. 2. a hard place. one being PWE style of operations. Two costomer expatations. What happen to some thing smashed between them? They only can do what PWE says they can. It is pwe that is the problem of all the problems not the devs. They only can do so much they are pupets on strings when it comes to business. They are the ones who get the flack because PWE does not deal with the player directly. It just shows that they don't care if game fails to send out some one else to deal with the players. Why deal with the players if you don't need to and can put some one else and you can hide. as a buiness PWE is a fail when it come to costomer srevice. All they are realy looking at is how much money they can get as fast as the can. Not the number of costomers they have just the money.
  • thecosmic1thecosmic1 Member Posts: 9,365 Arc User
    edited November 2014
    xanime0x wrote: »
    I see it as this they(devs) are the ones between two objects. 1. a rock. 2. a hard place. one being PWE style of operations. Two costomer expatations. What happen to some thing smashed between them? They only can do what PWE says they can. It is pwe that is the problem of all the problems not the devs. They only can do so much they are pupets on strings when it comes to business. They are the ones who get the flack because PWE does not deal with the player directly. It just shows that they don't care if game fails to send out some one else to deal with the players. Why deal with the players if you don't need to and can put some one else and you can hide. as a buiness PWE is a fail when it come to costomer srevice. All they are realy looking at is how much money they can get as fast as the can. Not the number of costomers they have just the money.
    Sorry, but no.

    STO suffers because we have 2 part-time CMs while other games, like NWNs, has a full-time CM. When Brandon was our CM he was on top of these things just as much as Dwight is for NWNs.

    It has nothing to do with PW, money, or greed, or grinding, or anything else. It is entirely due to who we currently have as CMs and how they choose to operate.
    STO is about my Liberated Borg Federation Captain with his Breen 1st Officer, Jem'Hadar Tactical Officer, Liberated Borg Engineering Officer, Android Ops Officer, Photonic Science Officer, Gorn Science Officer, and Reman Medical Officer jumping into their Jem'Hadar Carrier and flying off to do missions for the new Romulan Empire. But for some players allowing a T5 Connie to be used breaks the canon in the game.
  • cannydogcannydog Member Posts: 148 Arc User
    edited November 2014
    daqhegh wrote: »
    Dead horse.
    Trollrage.
    /thread over

    Well we really are fanbois aren't we...? :rolleyes:
  • ivannanukeivannanuke Member Posts: 237 Arc User
    edited November 2014
    thecosmic1 wrote: »
    Sorry, but no.

    STO suffers because we have 2 part-time CMs while other games, like NWNs, has a full-time CM. When Brandon was our CM he was on top of these things just as much as Dwight is for NWNs.

    It has nothing to do with PW, money, or greed, or grinding, or anything else. It is entirely due to who we currently have as CMs and how they choose to operate.

    And the fact Gecko rather patronize the players then actually get involved.

    The current STO CM's should resign, and become janitors.
    PROUD TO PLAY THIS GAME MINUS TO GIVING ANY INCOME TO CRYPTIC
  • leethorogoodleethorogood Member Posts: 302 Arc User
    edited November 2014
    thecosmic1 wrote: »
    Sorry, but no.

    STO suffers because we have 2 part-time CMs while other games, like NWNs, has a full-time CM. When Brandon was our CM he was on top of these things just as much as Dwight is for NWNs.

    It has nothing to do with PW, money, or greed, or grinding, or anything else. It is entirely due to who we currently have as CMs and how they choose to operate.
    As much as I like Smirk and Trendy I am beginning to get frustrated with the complications having two part time Community Managers creates. :(
  • serov141serov141 Member Posts: 7 Arc User
    edited November 2014
    What we have here is a failure to com-u-ni-cate
  • thecosmic1thecosmic1 Member Posts: 9,365 Arc User
    edited November 2014
    As much as I like Smirk and Trendy I am beginning to get frustrated with the complications having two part time Community Managers creates. :(
    Yeah. This is not personal. I have nothing against Trendy or Smirk; and I would happily buy them a meal if I saw them at a convention. This is simply about 2 people trying to do a job part-time and it not getting done - possibly quite often because one thinks the other did it.
    STO is about my Liberated Borg Federation Captain with his Breen 1st Officer, Jem'Hadar Tactical Officer, Liberated Borg Engineering Officer, Android Ops Officer, Photonic Science Officer, Gorn Science Officer, and Reman Medical Officer jumping into their Jem'Hadar Carrier and flying off to do missions for the new Romulan Empire. But for some players allowing a T5 Connie to be used breaks the canon in the game.
  • tigerariestigeraries Member Posts: 3,492 Arc User
    edited November 2014
    thecosmic1 wrote: »
    The Launcher is the only place where it is guaranteed to be seen by people going into the game. Only a very small percentage of players visit the forum - and even less visit the website.

    The Launcher is the most logical place to put these announcements. And yes, it should have been on the forum too; but definitely the Launcher.

    The announcement was ON the launcher... the text said to check forums for details :)
  • mirrorterranmirrorterran Member Posts: 423 Arc User
    edited November 2014
    It's a shame when obviously there has been a lot of love and attention put into creating this game but they can't tell us when we can play it.
  • perfectcrypticperfectcryptic Member Posts: 266 Arc User
    edited November 2014
    I found the (In Progress) & (Completed) when checking the forum posts for maintenance handy but that hasn't happened for awhile now.
  • drasymdrasym Member Posts: 36 Arc User
    edited November 2014
    thecosmic1 wrote: »
    The Launcher is the only place where it is guaranteed to be seen by people going into the game. Only a very small percentage of players visit the forum - and even less visit the website.

    The Launcher is the most logical place to put these announcements. And yes, it should have been on the forum too; but definitely the Launcher.

    THAT logic only works IF and only IF the launcher announcement didn't clearly direct the reader to 'forums for more information."
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