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Forums > Home› Support› PC, Network, and Other Technical Issues› Windows and General: PC, Network, and Other Technical Issues

Patching ... (Load/Login Stuck)

kemchakemcha Member Posts: 343 Arc User
edited December 2014 in Windows and General: PC, Network, and Other Technical Issues
What's going on? I was logged in and the launcher crashed. Now, the launcher is stuck with the only message "Patching".
possibilities are a thing of hope, sometimes it drives us toward something better
Post edited by kemcha on

Comments

  • kemchakemcha Member Posts: 343 Arc User
    edited November 2014
    Is somebody at Cryptic going to fix the blasted patch server? The launcher gets stuck at "patching" and won't move forward.
    possibilities are a thing of hope, sometimes it drives us toward something better
  • askrayaskray Member Posts: 3,329 Arc User
    edited November 2014
    kemcha wrote: »
    Is somebody at Cryptic going to fix the blasted patch server? The launcher gets stuck at "patching" and won't move forward.
    You do realize that there isn't anything wrong at their end with the patch server right? :P

    In 6 hours since you posted, if there was a major issue there would be at least 50-100 posts about it. So that means there is an issue on your end, which is why the sticky in this forum says to read it first.

    http://sto-forum.perfectworld.com/showthread.php?t=1192081

    Please read that thread, and post your results. Make sure you've also rebooted your computer and possibly modem.
    Yes, I'm that Askray@Batbayer in game. Yes, I still play. No, I don't care.
    Former Community Moderator, Former SSR DJ, Now Full time father to two kids, Husband, Retail Worker.
    Tiktok: @Askray Facebook: Askray113


  • kemchakemcha Member Posts: 343 Arc User
    edited November 2014
    The launcher was working fine this morning and then my launcher crashed and now it's stuck on 'Patching". It's on Cryptic's end.
    possibilities are a thing of hope, sometimes it drives us toward something better
  • askrayaskray Member Posts: 3,329 Arc User
    edited November 2014
    kemcha wrote: »
    The launcher was working fine this morning and then my launcher crashed and now it's stuck on 'Patching". It's on Cryptic's end.
    No it's not. If it was, then there would be a lot of people posting about it. There isn't which is why there is a thread offering ways to trouble shoot an issue.
    Yes, I'm that Askray@Batbayer in game. Yes, I still play. No, I don't care.
    Former Community Moderator, Former SSR DJ, Now Full time father to two kids, Husband, Retail Worker.
    Tiktok: @Askray Facebook: Askray113


  • anazondaanazonda Member Posts: 8,399 Arc User
    edited November 2014
    askray wrote: »
    No it's not. If it was, then there would be a lot of people posting about it. There isn't which is why there is a thread offering ways to trouble shoot an issue.

    Just to make it clear what Askray means by "No it's not":

    There may be a problem with your fingers, your network, your router, your modem, your ISP, or one of the dozen or so servers between you and cryptic...

    But it sure itsn't cryptic.
    Don't look silly... Don't call it the "Z-Store/Zen Store"...
    pwebranflakes wrote: »
    Let me put the rumors to rest: it's definitely still the C-Store (Cryptic Store) It just takes ZEN.
    Like Duty Officers? Support effords to gather ideas
  • jelly0jelly0 Member Posts: 560 Arc User
    edited November 2014
    Downloading the patch on a 150mb fibre line with no latency / jitter or noise on the line and can download at full speed and speedtests coming back at full speed and 5ms latency and pingtest is coming back nice and clean and I am downloading the patch at a whopping 23kb/s

    First time for everything I guess, I usually have 0 problems getting these patches done quickly.
  • coydog7coydog7 Member Posts: 5 Arc User
    edited November 2014
    There are many people having this problem. I am one of them. I hate how cryptic does this huge patch at the end of a timed event. Some of us were counting on this last day to complete the mirror event, not to patch for 12 hours...I hope cryptic extends mirror for this reason.
  • bannon3bannon3 Member Posts: 379 Arc User
    edited November 2014
    My thread is growing too, I think Delta Rising patched faster than this. I have been going for 20 mins after a boot and just hit 2%
    In Space, Cryptic cant hear you scream!!!
  • masterkampmasterkamp Member Posts: 89 Arc User
    edited November 2014
    So meaby the problem is with Cryptic :cool:
  • zshunzshun Member Posts: 0 Arc User
    edited November 2014
    I have restarted my computer and restarted the modem , no results from that. Launcher did patch the new content and all files were verified (the one that warns you it might take 20 minutes to do so). Launcher remains stuck in “patching” phase of start up.

    Tracert Results

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 * * * Request timed out.
    2 12 ms 12 ms 22 ms 10.1.1.225
    3 14 ms 10 ms 13 ms 10.1.0.1
    4 13 ms 23 ms 24 ms 10.1.0.210
    5 13 ms 12 ms 18 ms 213.140.51.249
    6 31 ms 32 ms 31 ms xe-10-0-4-0-grtmiabr4.red.telefonica-wholesale.n
    et [84.16.14.229]
    7 61 ms 63 ms 61 ms Xe3-1-6-0-grtdaleq4.red.telefonica-wholesale.net
    [176.52.251.61]
    8 66 ms 67 ms 67 ms te0-4-0-11.ccr21.dfw03.atlas.cogentco.com [154.5
    4.11.97]
    9 65 ms 67 ms 65 ms be2032.ccr22.dfw01.atlas.cogentco.com [154.54.6.
    53]
    10 77 ms 76 ms 75 ms be2010.ccr22.mci01.atlas.cogentco.com [154.54.46
    .217]
    11 77 ms 77 ms 74 ms be2157.ccr42.ord01.atlas.cogentco.com [154.54.6.
    118]
    12 88 ms 89 ms 88 ms be2138.ccr22.bos01.atlas.cogentco.com [154.54.43
    .202]
    13 90 ms 89 ms 89 ms te4-2.ccr01.bos06.atlas.cogentco.com [66.28.4.25
    4]
    14 92 ms 90 ms 90 ms 38.111.40.114
    15 89 ms 90 ms 91 ms patchserver2.crypticstudios.com [208.95.185.41]


    Trace complete.

    C:\Windows\system32>

    Nettest Results

    contacting nettest server..
    Local IP:
    Ping: 90.9 msec
    Port: 80: 317 KB/sec 10 KB/sec 334 KB/sec 500
    Port: 80: 172 KB/sec 6 KB/sec 182 KB/sec 500
    Port: 443: 319 KB/sec 10 KB/sec 336 KB/sec 500
    Port: 443: 309 KB/sec 10 KB/sec 326 KB/sec 500
    Port: 7255: 311 KB/sec 10 KB/sec 329 KB/sec 500
    Port: 7255: 210 KB/sec 7 KB/sec 222 KB/sec 500
    Port: 7003: 317 KB/sec 10 KB/sec 334 KB/sec 500
    Port: 7003: 215 KB/sec 7 KB/sec 227 KB/sec 500
    Port: 7202: 314 KB/sec 10 KB/sec 330 KB/sec 500
    Port: 7202: 301 KB/sec 9 KB/sec 317 KB/sec 500
    Port: 7499: 318 KB/sec 9 KB/sec 334 KB/sec 500
    Port: 7499: 218 KB/sec 7 KB/sec 230 KB/sec 500
    Port: 80: 304 KB/sec 9 KB/sec 320 KB/sec 500
    Idle NIC bandwidth Send: 0 KB/sec Recv: 1 KB/sec
    hit return to exit

    I do not know what else I am supposed to do but do hope this in some way helps to fix the problem . This has been going on since the servers came back up. I do have gold membership and am not stating this like it’s supposed to carry some weight but I was under the impression gold members had some priority log in. At any rate if a technician can suggest a solution it would be greatly appreciated.
  • grouchyotakugrouchyotaku Member Posts: 0 Arc User
    edited November 2014
    zshun wrote: »
    ...
    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 * * * Request timed out.
    2 12 ms 12 ms 22 ms 10.1.1.225
    3 14 ms 10 ms 13 ms 10.1.0.1
    4 13 ms 23 ms 24 ms 10.1.0.210
    5 13 ms 12 ms 18 ms 213.140.51.249
    6 31 ms 32 ms 31 ms xe-10-0-4-0-grtmiabr4.red.telefonica-wholesale.n
    et [84.16.14.229]
    7 61 ms 63 ms 61 ms Xe3-1-6-0-grtdaleq4.red.telefonica-wholesale.net
    [176.52.251.61]
    8 66 ms 67 ms 67 ms te0-4-0-11.ccr21.dfw03.atlas.cogentco.com [154.5
    4.11.97]
    9 65 ms 67 ms 65 ms be2032.ccr22.dfw01.atlas.cogentco.com [154.54.6.
    53]
    10 77 ms 76 ms 75 ms be2010.ccr22.mci01.atlas.cogentco.com [154.54.46
    .217]
    11 77 ms 77 ms 74 ms be2157.ccr42.ord01.atlas.cogentco.com [154.54.6.
    118]
    12 88 ms 89 ms 88 ms be2138.ccr22.bos01.atlas.cogentco.com [154.54.43
    .202]
    13 90 ms 89 ms 89 ms te4-2.ccr01.bos06.atlas.cogentco.com [66.28.4.25
    4]
    14 92 ms 90 ms 90 ms 38.111.40.114
    15 89 ms 90 ms 91 ms patchserver2.crypticstudios.com [208.95.185.41]


    Trace complete.

    C:\Windows\system32>

    Nettest Results

    contacting nettest server..
    Local IP:
    Ping: 90.9 msec
    Port: 80: 317 KB/sec 10 KB/sec 334 KB/sec 500
    Port: 80: 172 KB/sec 6 KB/sec 182 KB/sec 500
    Port: 443: 319 KB/sec 10 KB/sec 336 KB/sec 500
    Port: 443: 309 KB/sec 10 KB/sec 326 KB/sec 500
    Port: 7255: 311 KB/sec 10 KB/sec 329 KB/sec 500
    Port: 7255: 210 KB/sec 7 KB/sec 222 KB/sec 500
    Port: 7003: 317 KB/sec 10 KB/sec 334 KB/sec 500
    Port: 7003: 215 KB/sec 7 KB/sec 227 KB/sec 500
    Port: 7202: 314 KB/sec 10 KB/sec 330 KB/sec 500
    Port: 7202: 301 KB/sec 9 KB/sec 317 KB/sec 500
    Port: 7499: 318 KB/sec 9 KB/sec 334 KB/sec 500
    Port: 7499: 218 KB/sec 7 KB/sec 230 KB/sec 500
    Port: 80: 304 KB/sec 9 KB/sec 320 KB/sec 500
    Idle NIC bandwidth Send: 0 KB/sec Recv: 1 KB/sec
    hit return to exit
    ...

    'Net Test' throughput values in the first and third columns should be in the 300 - 500 KB/sec range, and your system can't maintain this on all the tested ports. And the fact that your sustained throughput values jump all over the place indicates that something intermittent is causing your connection quality issues...

    'Trace Route' is showing very good network latency values, so what ever is causing the connection quality issue, its not a latency problem, and is something that 'Trace Route' can't detect...

    Now your 'Path Ping' results.... (where are they ???)
  • monkeybone13monkeybone13 Member Posts: 4,640 Arc User
    edited November 2014
    Nov. 18, 2014: Guild Wars 2 patch downloaded at 2MB/s.

    Today, STO patch downloads at ??/s.

    The STO launcher doesn't seem to show the speed it's downloading but it's extremely slow. It was stuck at 'Patched 153.8MB/2850MB' for several minutes. It seems to be downloading about 1MB file size every few minutes. :(

    Speedtest.net results:

    Ping - 20ms
    Download speed - 15.06Mbps
    Upload speed - 1.05Mbps

    NOT my internet connection.

    Strangely, at the time I was typing this up, suddenly the patch started downloading faster, though not as fast as it usually goes. So maybe whatever it was got straightened out. :)
  • zshunzshun Member Posts: 0 Arc User
    edited November 2014
    In response to grouchyotaku , The one thing that I totally forgot to mention was that the power went off in mid-patch (for the weekly patch I mean) . I was able to continue after the power came back on but maybe that is the reason for the all the trouble I was having before? At any rate I ended up re-installing sto again (which turned into a five hour waiting game but everyone says I got off lucky there) and everything re-patched fine that now I have the "Engage" button back.

    To the tech team I have to give them credit, they answered my ticket the same day, both tickets *cringe* sorry for that it has been a while since I had to fill out one of those. Although the solution they offered was using a proxy server was something I had already done , it was still nice to see they answered back in a timely manner.

    As far as the connection quality issues , I have had run-ins with that before. A thunderstorm arrives, the power goes out and then its my internet connection that slows down until whatever repairs are made. They are usually pretty good at that but I would not be surprised if that was the case here.
  • grouchyotakugrouchyotaku Member Posts: 0 Arc User
    edited November 2014
    zshun wrote: »
    In response to grouchyotaku , The one thing that I totally forgot to mention was that the power went off in mid-patch (for the weekly patch I mean) . I was able to continue after the power came back on but maybe that is the reason for the all the trouble I was having before? At any rate I ended up re-installing sto again (which turned into a five hour waiting game but everyone says I got off lucky there) and everything re-patched fine that now I have the "Engage" button back.
    ....

    This advice is too late to help you, but in cases where file corruption, (caused by, lets say, a power outage during a file write) is suspected, the 'Force Verify' option in the launcher will usually correct the problem...
  • deaftravis05deaftravis05 Member Posts: 4,885 Arc User
    edited November 2014
    it took me half an hour to do the patch.

    In the past, for even larger files, it took me 5 minutes.
  • cancelleracancellera Member Posts: 77 Arc User
    edited December 2014
    I'm having problems with it too. Cryptic support said to force verify - which allowed slightly more files to be patched but it still stalls. I'm waiting for their follow-up reply.

    FYI, just because there haven't been many complaints doesn't mean that the problem isn't on Cryptic's end. In fact, complaint numbers don't provide anything more than circumstantial evidence. Such numbers are, in itself, of no direct diagnostic value. Please avoid insulting each other over such paltry arguments.

    Play nice folks!
  • johnnyelectricjohnnyelectric Member Posts: 0 Arc User
    edited December 2014
    Hi All,

    Same here too, won't update :(

    I'm in UK....

    thanks,
  • lordmalak1lordmalak1 Member Posts: 4,681 Arc User
    edited December 2014
    askray wrote: »
    No it's not. If it was, then there would be a lot of people posting about it. There isn't which is why there is a thread offering ways to trouble shoot an issue.

    He's right ray, I have the same problem BUT it's a waste of time trying to get help from the devs as the problem isn't consistent.

    I just keep closing and relaunching until it decides to work- sometimes as many as 6 times.
    KBF Lord MalaK
    Awoken Dead
    giphy.gif

    Now shaddup about the queues, it's a BUG
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