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Forums > Home› Star Trek Online General Discussion

Login2_TimeOut

jamaharonjamaharon Member Posts: 0 Arc User
edited November 2014 in Star Trek Online General Discussion
So, this is pretty weird. On my main character—and only on my main character—when I log in and select the character and click "Play", the loading screen gets to just over 53%, then throws me back to a login prompt and a "Login2_Timeout — Press the Support button for additional help." error.

Just before I click "Play", the console says:
Using the [Live] config for the C-Store. Prefix=[ST] Currency=[StarTrekChain]
Message of the Day (Off)...

UNACCOUNTED FOR (0.57)
Syncing all dictionaries to server...done. (0.02)
Costume validation for player error: Name:Liam.Paratus_Liam Paratus, eaRegionCategories[1] is not legal on this costume.
, eaRegionCategories[0] is not legal on this costume.

Not sure what that's all about, but here's what it does when I click Play:

UNACCOUNTED FOR (47.40)
Loading...
Waiting for new GameServer address from LoginServer 208.95.186.32:7001...Login failure: Login2_Timeout
done. (21.32)
done. (21.32)
UNACCOUNTED FOR (0.45)
Loading Character_Creation_01...
Unloading all maps...
Applying map unload at game level... done. (0.00)
done. (0.03)
Checking if world needs binning... done. (0.04)
Loading terrain layers... done. (0.00)
Building WorldCell tree... done. (0.00)
Loading map at game level...done (0.00)
Done loading Character_Creation_01 (0.17)

This information—from my "Clientservercomms.log"—seems most relevant:
141019 00:00:45 15 Client[0 [NOENT]]: LoginServer link disconnected (208.95.186.32:7422). Reason: gclLoginFail(997:Unknown socket error) (socket error 997: Unknown socket error)
141019 00:04:04 14 Client[0 [NOENT]]: LoginServer link attempting connect: 208.95.186.32:7001
141019 00:05:12 15 Client[0 [NOENT]]: LoginServer link disconnected (208.95.186.32:7001). Reason: gclLoginFail(997:Unknown socket error) (socket error 997: Unknown socket error)
141019 00:16:57 14 Client[0 [NOENT]]: LoginServer link attempting connect: 208.95.186.12:7422
141019 00:17:59 15 Client[0 [NOENT]]: LoginServer link disconnected (208.95.186.12:7422). Reason: gclLoginFail(997:Unknown socket error) (socket error 997: Unknown socket error)
141019 00:18:26 16 Client[0 [NOENT]]: LoginServer link attempting connect: 208.95.186.12:7001
141019 00:19:44 17 Client[0 [NOENT]]: LoginServer link disconnected (208.95.186.12:7001). Reason: gclLoginFail(997:Unknown socket error) (socket error 997: Unknown socket error)
141019 00:30:17 14 Client[0 [NOENT]]: LoginServer link attempting connect: 208.95.186.12:7422
141019 00:35:14 15 Client[0 [NOENT]]: LoginServer link disconnected (208.95.186.12:7422). Reason: gclLoginFail(997:Unknown socket error) (socket error 997: Unknown socket error)
141019 00:39:01 14 Client[0 [NOENT]]: LoginServer link attempting connect: 208.95.186.37:7001
141019 00:40:26 15 Client[0 [NOENT]]: LoginServer link disconnected (208.95.186.37:7001). Reason: gclLoginFail(997:Unknown socket error) (socket error 997: Unknown socket error)
141019 00:54:24 14 Client[0 [NOENT]]: LoginServer link attempting connect: 208.95.186.32:7001
141019 00:55:34 15 Client[0 [NOENT]]: LoginServer link disconnected (208.95.186.32:7001). Reason: gclLoginFail(997:Unknown socket error) (socket error 997: Unknown socket error)
141019 01:23:37 14 Client[0 [NOENT]]: LoginServer link attempting connect: 208.95.186.12:7422

Not sure if that's a Winsock error, but MSDN says:
Return code/value:
WSA_IO_PENDING
997


Description:
Overlapped operations will complete later.
  • The application has initiated an overlapped operation that cannot be completed immediately. A completion indication will be given later when the operation has been completed. Note that this error is returned by the operating system, so the error number may change in future releases of Windows.


I've got a ticket in... But, is there a switch for GameClient.exe (like the -console 1 option) for increasing the GameServer or LoginServer timeout?


Again, this is ONLY on my main character. Other characters on the same account log in fine.
Getting this out of the way before someone asks—Yes I have tried:
  • Checking the forums to see if the game was down for maintenance
  • Restarting my PC
  • Disabling antivirus or firewall software
  • Power cycling my modem/router
  • Selecting "Force Verify" from the launcher

For the sake of thoroughness, here's my ping and trace info:
C:\>tracert patchserver.crypticstudios.com
Tracing route to patchserver.crypticstudios.com [208.95.185.41] over a maximum of 30 hops:

　 1 <1 ms <1 ms <1 ms [REDACTED]
　 2 123 ms 128 ms 130 ms [REDACTED]
　 3 105 ms 103 ms 97 ms [REDACTED].il.chicago.comcast.net [162.151.32.181]
　 4 126 ms 123 ms 119 ms [REDACTED].il.chicago.comcast.net [68.85.176.1]
　 5 132 ms 131 ms 120 ms he-1-7-0-0-10-cr01.seattle.wa.ibone.comcast.net [68.86.91.165]
　 6 140 ms 140 ms 137 ms pos-1-6-0-0-pe01.350ecermak.il.ibone.comcast.net [68.86.87.130]
　 7 136 ms 134 ms 126 ms 23.30.206.134
　 8 80 ms 72 ms 74 ms be2003.ccr42.ord01.atlas.cogentco.com [154.54.29.21]
　 9 102 ms 112 ms 98 ms be2138.ccr22.bos01.atlas.cogentco.com [154.54.43.202]
　10 130 ms 118 ms 124 ms te3-2.ccr01.bos06.atlas.cogentco.com [154.54.46.130]
　11 133 ms 143 ms 139 ms 38.111.40.114
　12 151 ms 160 ms 166 ms patchserver2.crypticstudios.com [208.95.185.41]

Trace complete.
C:\>ping -n 10 patchserver.crypticstudios.com

Pinging patchserver.crypticstudios.com [208.95.185.41] with 32 bytes of data:
Reply from 208.95.185.41: bytes=32 time=149ms TTL=51
Reply from 208.95.185.41: bytes=32 time=158ms TTL=51
Reply from 208.95.185.41: bytes=32 time=148ms TTL=51
Reply from 208.95.185.41: bytes=32 time=123ms TTL=51
Reply from 208.95.185.41: bytes=32 time=131ms TTL=51
Reply from 208.95.185.41: bytes=32 time=155ms TTL=51
Reply from 208.95.185.41: bytes=32 time=160ms TTL=51
Reply from 208.95.185.41: bytes=32 time=160ms TTL=51
Reply from 208.95.185.41: bytes=32 time=162ms TTL=51
Reply from 208.95.185.41: bytes=32 time=170ms TTL=51

Ping statistics for 208.95.185.41:
　　Packets: Sent = 10, Received = 10, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
　　Minimum = 123ms, Maximum = 170ms, Average = 151ms
C:\>tracert 208.95.186.32

Tracing route to 208.95.186.32 over a maximum of 30 hops

　 1 <1 ms <1 ms <1 ms [REDACTED]
　 2 95 ms 122 ms 121 ms [REDACTED]
　 3 111 ms 137 ms 134 ms [REDACTED].il.chicago.comcast.net [162.151.32.181]
　 4 156 ms 136 ms 111 ms [REDACTED].il.chicago.comcast.net [68.86.188.165]
　 5 70 ms 79 ms 83 ms he-1-7-0-0-10-cr01.seattle.wa.ibone.comcast.net [68.86.91.165]
　 6 107 ms 102 ms 95 ms he-0-14-0-1-pe04.350ecermak.il.ibone.comcast.net [68.86.87.242]
　 7 102 ms 109 ms 115 ms 23.30.206.134
　 8 129 ms 131 ms 122 ms be2005.ccr41.ord01.atlas.cogentco.com [66.28.4.73]
　 9 153 ms 152 ms 159 ms be2137.ccr21.bos01.atlas.cogentco.com [154.54.43.194]
　10 101 ms 94 ms 102 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.134]
　11 138 ms 142 ms 122 ms 38.111.40.114
　12 144 ms 161 ms 159 ms 208.95.185.226
　13 129 ms 128 ms 134 ms 208.95.186.32

Trace complete.
C:\>ping -n 10 208.95.186.32

Pinging 208.95.186.32 with 32 bytes of data:
Reply from 208.95.186.32: bytes=32 time=163ms TTL=116
Reply from 208.95.186.32: bytes=32 time=156ms TTL=116
Reply from 208.95.186.32: bytes=32 time=130ms TTL=116
Reply from 208.95.186.32: bytes=32 time=115ms TTL=116
Reply from 208.95.186.32: bytes=32 time=129ms TTL=116
Reply from 208.95.186.32: bytes=32 time=134ms TTL=116
Reply from 208.95.186.32: bytes=32 time=146ms TTL=116
Reply from 208.95.186.32: bytes=32 time=147ms TTL=116
Reply from 208.95.186.32: bytes=32 time=151ms TTL=116
Reply from 208.95.186.32: bytes=32 time=154ms TTL=116

Ping statistics for 208.95.186.32:
　　Packets: Sent = 10, Received = 10, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
　　Minimum = 115ms, Maximum = 163ms, Average = 142ms
This happens when launching normally or in safe mode.

A subsequent log in attempt will bring up an error message that says (complete with grammatical errors):
WARNING
An error occurred while transferring this character its destination map.

Would you like to safely log into this character's last non-mission map, or attempt to login normally?

　　　　　　　　　　　　　　　[ Cancel ]　[ Normal Login ]　[ Safe Login ]

Selecting either Normal Login or Safe Login results in the same Login2_Timeout error.

Currently, I am completely unable to log into this character—my main character—at all.
[SIGPIC][/SIGPIC]
"Unlimited In-Game Mail Access" must mean something different to Cryptic than it does to English.
Post edited by jamaharon on

Comments

  • elnorelelnorel Member Posts: 0 Arc User
    edited October 2014
    Same issue as off 29.10.2014.
  • kemchakemcha Member Posts: 343 Arc User
    edited November 2014
    After today's patch, I'm experiencing the same login error.
    possibilities are a thing of hope, sometimes it drives us toward something better
  • slimjayoneslimjayone Member Posts: 0 Arc User
    edited November 2014
    on retrieving map list then error occurs about 56 on loading screen.
  • xiaoping88xiaoping88 Member Posts: 1,493 Arc User
    edited November 2014
    Well, it's not up for me.
    Login2_Timeout.

    What more details do you need? :rolleyes:

    In consider it extremely bad judgement to prematurely close the Server Down thread, btw.
    But go on, disgruntle me further.
    Reality is an illusion.
    The universe is a hologram.
    latest?cb=20130715204749
    Buy gold!
  • midniteshadow7midniteshadow7 Member Posts: 787 Arc User
    edited November 2014
    I am merging threads relating to the Login2_TimeOut issue some players are experiencing to all the devs to better follow these reports.
  • johngazmanjohngazman Member Posts: 2,826 Arc User
    edited November 2014
    My verse, same as the first.
    You're just a machine. And machines can be broken.
    StarTrekFirstContactBorgBattleonetumblr_lln3v6QoT31qzrtqe.gif
  • psychoplattpsychoplatt Member Posts: 285 Arc User
    edited November 2014
    It is not working here too, damn if trendy had posted we just try i not wasted over 1 hour to wait for a Server coming back online and then not be able to log a char. As always excellent community Management.
    nice u wasted so much time in your sig - i do not see it anyway :)
  • szimszim Member Posts: 2,503 Arc User
    edited November 2014
    Hmm.... that's a rather strange thread merge... the original thread was created back in October.... I'm not sure today's issues are related to this orginial problem.
  • pwlaughingtrendypwlaughingtrendy Member Posts: 2,966 Arc User
    edited November 2014
    I sent this on over to the team. :)
  • psychoplattpsychoplatt Member Posts: 285 Arc User
    edited November 2014
    szim wrote: »
    Hmm.... that's a rather strange thread merge... the original thread was created back in October.... I'm not sure today's issues are related to this orginial problem.

    who cares, it is sorted and outdated as we post.
    nice u wasted so much time in your sig - i do not see it anyway :)
  • midniteshadow7midniteshadow7 Member Posts: 787 Arc User
    edited November 2014
    szim wrote: »
    Hmm.... that's a rather strange thread merge... the original thread was created back in October.... I'm not sure today's issues are related to this orginial problem.

    Some one had replied to that original thread for today's problem which is why it was included in the merge. It is also a good example of someone giving plenty of information for the devs to look at to help resolve the problem.
  • szimszim Member Posts: 2,503 Arc User
    edited November 2014
    midniteshadow7 wrote: »
    Some one had replied to that original thread for today's problem which is why it was included in the merge. It is also a good example of someone giving plenty of information for the devs to look at to help resolve the problem.

    I see... In any case the problem seems to have resolved itself. It's now working again for me so I suppose the issue was created by too many people trying to log in at the same time.
  • midniteshadow7midniteshadow7 Member Posts: 787 Arc User
    edited November 2014
    szim wrote: »
    I see... In any case the problem seems to have resolved itself. It's now working again for me so I suppose the issue was created by too many people trying to log in at the same time.

    It's good to hear you are back in game. Is anyone else still having this problem?
  • landeelandee Member Posts: 0 Arc User
    edited November 2014
    I'm still stuck. It takes 9 minutes on the character select screen for the model to appear and the play button to be enabled. Once I click I play I get disconnected from the login server after another minute.
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